# Clinical Customer Success Manager Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 112,800 - 169,200Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted25 Jun 2026Apply before25 Jul 2026Experience level Midweight Views / Applies 24 / 5 [About company](https://jobicy.com/company/ge-healthcare.md) [Share](#share) About [GE HealthCare](https://jobicy.com/company/ge-healthcare.md) Creating a world where healthcare has no limits. * [Medical Equipment Manufacturing](https://jobicy.com/company-category/medical-device.md) * 1892 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary This role is for a Clinical Customer Success Manager at GE Healthcare's MIM Software, focusing on radiation oncology. The position involves managing customer accounts, building relationships, and driving software utilization. Candidates need 5+ years of customer success experience, preferably in a clinical setting. The job requires travel up to 30% and collaboration across global teams. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires a blend of clinical knowledge, technical expertise, and relationship management, along with the ability to navigate hospital institutions, making it challenging. ### Salary Analysis Median Highly Competitive USD141,000US Market USD90k – 160k 0 USD176k AI Insight The offered salary range of $112,800-$169,200 is competitive for a Clinical Customer Success Manager role, with a median of $141,000. This aligns with market rates for experienced professionals in healthcare software. ### Key Skills Customer Success Radiation Oncology MIM Software CRM Clinical Workflow Account Management Training & Support Cross-functional Collaboration Travel Management Healthcare IT ### Cover Letter Sample I am writing to express my interest in the Clinical Customer Success Manager position at GE Healthcare's MIM Software. With over five years of experience in customer success within clinical settings, I have developed a deep understanding of radiation oncology workflows and the ability to foster strong customer relationships. My expertise includes managing accounts, providing training, and collaborating cross-functionally to drive product utilization. I am skilled in navigating hospital institutions and ensuring customer satisfaction through proactive support. I am excited about the opportunity to contribute to MIM's mission of delivering precise, personalized care. I am confident that my background aligns well with the requirements of this role. Copy ### Possible Interview Questions Can you describe a time when you successfully managed a challenging customer relationship in a clinical setting?I once worked with a hospital that was resistant to adopting new software. By understanding their workflow challenges and demonstrating how our product could save time, I built trust and eventually secured a multi-year contract.How do you prioritize tasks when managing multiple customer accounts with competing needs?I use a CRM to track all interactions and set reminders for follow-ups. I categorize accounts based on urgency and potential impact, and communicate transparently with stakeholders about timelines.What experience do you have with radiation oncology or clinical imaging software?In my previous role, I supported a team that used MIM Software for contouring and treatment planning. I received training on the product and assisted customers with troubleshooting and optimization.How would you approach a situation where a customer is not utilizing the software to its full potential?I would schedule a site visit to observe their workflow and identify gaps. Then I would provide targeted training and share best practices from other customers to help them achieve better outcomes.Can you give an example of how you have worked cross-functionally to resolve a customer issue?When a customer reported a software bug, I coordinated with the product team to prioritize a fix and kept the customer updated throughout. This collaboration led to a solution that also improved the product for others. ## Job Description Summary This position is in GE Healthcare’s MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care. https://www.mimsoftware.com/ MIM believes the initial sale of our software is just the first step in the journey with our customers. Maintaining a devoted customer base is a core part of our strategy. You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products. We are looking for candidates with a strong track record of delivering exceptional results with a patient focus, developing deep & strategic account relationships, and executing strategic account plans. This role will work with our current Radiation Oncology customer base located in various regions, which will require regularly meeting with the customer during their normal working hours and potentially outside of US based business hours. We are looking for candidates located in the western United States to better align with the working hours of our customers.The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.). ## Job Description What You’ll Do: * Manage customer accounts both remotely and on-site * Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen * Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Dosimetrists, Physicists, etc.) * Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology * Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling * Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner * Capture customer feedback and interactions in our CRM * Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and service contract renewal * Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person * Collect on and perform renewals of our customer’s service and maintenance contracts * As a team member of an global company, you may be required to join meetings outside of normal working hours to collaborate with colleagues in one of our global offices What You’ll Need: * 5+ years of customer success management or similar experience preferably in a clinical setting * A bachelor’s degree is preferred * Highly competent in a multitude of IT capabilities to support business needs including CRM * Strong communication and interpersonal skills to build lasting connections * Time management and organizational skills with the ability to multitask * Proven ability to navigate hospital institutions * Willingness to travel nationally up to 30% We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $112,800.00-$169,200.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. ## Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an [Equal Opportunity Employer](https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)[.](http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf) Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: July 29, 2026 Show more [Apply now >](https://jobicy.com/jobs/147819-clinical-customer-success-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Customer Success remote jobs * ![Tires-Easy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3b2e6b12-221.png) Tires-Easy [Customer Service Representative](https://jobicy.com/jobs/142412-customer-service-representative-10.md) Job Title: Customer Service Representative (Remote)A bit about us: We’re on a mission to redefine how tires are delivered and experienced. As a fully remote, small, and agile team, we move… ![Philippines flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ph.svg) PH•Full TimeUSD 432k-480k/year* ![LaunchDarkly logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/115b7a27-221.jpg) LaunchDarkly [Senior Manager, Strategic Customer Success](https://jobicy.com/jobs/142414-senior-manager-strategic-customer-success.md) About the Job:The Senior Manager of Strategic Customer Success will report to the Director of Customer Success, Americas, and lead a team of Strategic CSMs who serve as the primary… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 129k-210k/year* ![ModSquad logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/09/WRILS-200910162701-890885.jpg) ModSquad [Bilingual Customer Support (Chinese/English) – Music Streaming](https://jobicy.com/jobs/147821-bilingual-customer-support-chinese-english-music-streaming.md) We Could Use Someone Like You in Our Crew.Are you passionate about music and fluent in both Chinese and English?ModSquad is excited to partner with a leading global music streaming… ![Vietnam flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/vn.svg) ![Philippines flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ph.svg) VN, PH +1 more, MY•Part TimeNEW* ![Alight Solutions logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3bcf9f40-221.jpeg) Alight Solutions [Defined Contribution Customer Solutions Specialist – Virtual](https://jobicy.com/jobs/147818-defined-contribution-customer-solutions-specialist-virtual.md) Our StoryAt Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 50k-60k/year* ![First Advantage logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/85859bb1-221.png) First Advantage [Team Lead Customer Success](https://jobicy.com/jobs/147817-team-lead-customer-success.md) At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeNEW* ![Nebius logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/d90c0566-221.webp) Nebius [Commercial Customer Success Manager](https://jobicy.com/jobs/147814-commercial-customer-success-manager.md) About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 109,500-136,800/year* ![Varicent logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/c86166a8-221.jpeg) Varicent [Customer Success Manager](https://jobicy.com/jobs/147813-customer-success-manager.md) At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeGBP 45,800-63,653/year* ![Astronomer logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/7a77cfb5b26b29196d5ed8cd14a3103a.jpg) Astronomer [Customer Reliability Engineer – Infrastructure](https://jobicy.com/jobs/147812-customer-reliability-engineer-infrastructure.md) Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 125k-130k/year* ![Tines logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/9285d376-221.png) Tines [Customer Success Manager II – West](https://jobicy.com/jobs/147811-customer-success-manager-ii-west.md) Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world’s most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Astronomer logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/7a77cfb5b26b29196d5ed8cd14a3103a.jpg) Astronomer [Customer Reliability Engineer, Airflow](https://jobicy.com/jobs/147810-customer-reliability-engineer-airflow.md) Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 125k-130k/year [More Jobs](https://jobicy.com/jobs.md)