# Customer Sales Engineer Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Sales](https://jobicy.com/categories/seller.md) Employment type Full Time, Job posted26 Jun 2026Apply before26 Jul 2026Experience level Midweight Views / Applies 228 / 45 [About company](https://jobicy.com/company/upguard.md) [Share](#share) About [UpGuard](https://jobicy.com/company/upguard.md) Comprehensive cybersecurity and vendor risk management solutions. * [Management Consulting](https://jobicy.com/company-category/management-consulting.md) * 2012 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. 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Upgrade to Plus ### AI Summary UpGuard is seeking a Customer Sales Engineer to support customer expansion by partnering with Account Managers during complex renewal and upsell opportunities. This role involves being the primary technical expert for the company's multi-product cybersecurity platform, driving product activation, and assisting with security assessments. The ideal candidate has 3+ years of post-sales technical experience, deep knowledge of cybersecurity/GRC, and strong sales acumen. The role is fast-paced and highly collaborative, requiring excellent communication and problem-solving skills. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires a blend of deep cybersecurity technical expertise, sales acumen, and customer-facing skills, which makes it challenging. The need to handle complex renewals and upsells in a fast-paced environment adds to the difficulty. ### Salary Analysis Median Market Rate $130,000US Market $80k – 200k 0 $220k AI Insight The salary for this role is not provided, but based on US market data for a Customer Sales Engineer in cybersecurity, the median is approximately $130,000. This role typically offers competitive compensation, including base salary plus commission or bonus, reflecting the technical and commercial responsibilities. ### Key Skills Sales Engineering Cybersecurity GRC API Customer Success Proof of Concept Technical Account Management Problem Solving Communication SaaS ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Customer Sales Engineer position at UpGuard. With over 3 years of experience in post-sales technical roles, I have honed my ability to serve as a trusted technical advisor during complex renewals and expansion opportunities. My deep understanding of cybersecurity and GRC, combined with hands-on API knowledge, enables me to effectively demonstrate value and architect solutions that drive customer success. I thrive in fast-paced, collaborative environments and am passionate about leveraging AI and technology to solve cyber risk challenges. At my previous company, I worked closely with Account Managers to increase upsell revenue by 30% through tailored proof-of-concepts and security assessments. I am drawn to UpGuard's mission of reimagining cyber risk management and would be thrilled to contribute to your growth. Thank you for considering my application. Sincerely, [Your Name] Copy ### Possible Interview Questions Can you walk us through a time you handled a complex renewal or upsell from a technical perspective?In my previous role, I worked with a large enterprise customer who was considering not renewing due to feature gaps. I conducted a deep technical discovery, identified their pain points, and created a custom proof-of-concept showcasing how our new modules addressed their needs. By aligning the technical solution with their business goals, I secured a 2-year upsell.How do you explain complex cybersecurity concepts to non-technical stakeholders?I use analogies and focus on business impact. For example, when explaining API vulnerabilities, I relate them to unlocked doors in a building. I avoid jargon and instead emphasize risk and ROI, tailoring the message to the audience's level. This approach has helped me build trust with VP-level executives.Describe your experience with GRC platforms and how you have used them in a sales engineering capacity.I have worked with GRC platforms like ServiceNow and Archer during POCs. I mapped customer compliance requirements to product features, demonstrated automated control testing, and showed how our platform reduces manual effort. This technical credibility often accelerated deal cycles.How would you approach a situation where a customer is frustrated with the product during a renewal?First, I listen empathetically to understand their specific issues. Then, I prioritize the most impactful fixes by collaborating with our product team. I also highlight upcoming features that address their concerns. Communication is key—I set clear expectations and follow up regularly, turning frustration into a positive renewal experience.What strategies do you use to identify upsell opportunities within existing accounts?I analyze usage data and conduct regular business reviews to uncover gaps. For example, if a customer uses our risk assessment module but not the threat intel feature, I demo how integrating them provides holistic visibility. I also ask probing questions during QBRs to understand their evolving challenges. Who are we?At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.At UpGuard, our Sales team continues to be the engine of our growth, moving beyond simple transactions to become trusted architects of digital resilience. In an era where third-party risk is more complex than ever, we maintain a highly collaborative, consultative culture that puts the customer’s security posture above all else.Following a record-breaking 2025 where we shattered revenue targets and expanded our global footprint, we are entering 2026 with even greater momentum. We are seeking high-energy individuals who thrive in a fast-paced, AI-augmented sales environment. If you are hungry to sharpen your craft, possess a relentless desire to win, and want to sell a platform that is actively neutralising global cyber threats, we want to talk to you.Where does this role fit in? We are looking for a dynamic, customer-facing Customer Sales Engineer to be the primary technical and product expert for our Account Management team. The primary focus of this role is to support customer expansion by partnering with Account Managers during complex renewal and upsell opportunities. You will be the go-to expert for our new multi-product offering, responsible for demonstrating advanced technical value and architecting solutions that drive growth within our existing customer base. This role is perfect for someone who excels in a post-sales technical environment, loves being a product authority, and thrives on building solutions that directly impact commercial success. ## What will you do? * You will drive product activation during the renewal and expansion cycle by providing an excellent experience to our exsisting customers * Support existing during trials/proof of concepts (POC) of the platform * Identifying existing customer pain points and challenges during trials/POCs of additional products while also defining their goals and influencing their requirements * Be the technical point of contact for any support queries during renewal and expansion cycle * Assist with customer security assessments, RFPs, and business cases as required * Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them ## What do we need from you? * Experience: 3+ years in a customer-facing, post sales technical role such as a Renewals focused Sales Engineer, Solutions Consultant, Sales Consultant, Technical Account Manager Experience in a post-sales or expansion focused role is highly preferred. * Sales Acumen: You are comfortable and effective in a commercial-driven environment, partnering closely with sales and success teams to achieve a revenue goal. * Cybersecurity/GRC Ecosystem: Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like ServiceNow; SIEMs like Splunk; or other security stack tools). * Product Expert Mindset: A passion for becoming a deep subject matter expert on a complex software platform. ## What gives you an edge? * Strong API Knowledge: Hands-on experience with REST APIs * Excellent Communicator: You can explain highly complex technical concepts to both engineers and non-technical VPs, translating features into clear business value. * Problem Solver: You have a structured approach to diagnosing and solving ambiguous technical problems. * Collaborative: You work well in a team environment, partnering effectively with CSMs, Support, and Product. ## What’s in it for you? * Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being * WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard * $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance * Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries. * 18 weeks paid Parental Leave: Irrespective of parenting role * Personal Leave Allowance: This includes sick & carer’s leave * Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance * Top-spec hardware: All team members will be provided with top-spec laptops for their role * Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work * Health Insurance: Health, dental, and vision insurance #LI-SL1UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation. Show more[Apply now >](https://jobicy.com/jobs/147850-customer-sales-engineer-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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