# Customer Adoption Specialist Remote from[UK](https://jobicy.com/job-region/uk.md), [Portugal](https://jobicy.com/job-region/portugal.md) +1 more, [Sweden](https://jobicy.com/job-region/sweden.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted30 Jun 2026Apply before30 Jul 2026Views / Applies 37 / 8 [About company](https://jobicy.com/company/autodesk.md) [Share](#share) About [Autodesk](https://jobicy.com/company/autodesk.md) Changing how the world is designed and made. * [Computer Software](https://jobicy.com/company-category/software.md) * 1982 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary The Customer Adoption Specialist role at Autodesk focuses on driving the adoption of Autodesk Tandem, a digital twin technology for buildings. The specialist will build relationships with customers, understand their workflows, and help them leverage the product to transform building design, construction, and operation. This role requires extensive experience with building automation systems and a passion for AEC-O industry transformation. Responsibilities include creating customer success plans, developing training materials, and collaborating with internal teams to drive adoption. The ideal candidate is people-centric, diplomatic, and skilled in negotiation and consensus-building. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role involves complex customer workflows and technical knowledge of building systems, but it is not overly technical or fast-paced, so a moderate difficulty level of 3 is appropriate. ### Salary Analysis Median Market Rate USD95,000US Market USD70k – 130k 0 USD143k AI Insight The salary for this role is competitive with the US market for customer adoption specialists in the tech industry, typically ranging from $70k to $130k. Given the specialized focus on building automation and digital twin technology, the estimated median of $95k reflects the value of this expertise. ### Core Skills Required [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Digital Twin](https://jobicy.com/jobs?search_keywords=Digital+Twin.md) [Building Automation](https://jobicy.com/jobs?search_keywords=Building+Automation.md) [BIM](https://jobicy.com/jobs?search_keywords=BIM.md) [Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer+Onboarding.md) [Training](https://jobicy.com/jobs?search_keywords=Training.md) [Relationship Management](https://jobicy.com/jobs?search_keywords=Relationship+Management.md) [Workflow Optimization](https://jobicy.com/jobs?search_keywords=Workflow+Optimization.md) [AEC Industry](https://jobicy.com/jobs?search_keywords=AEC+Industry.md) ### Cover Letter Sample I am excited to apply for the Customer Adoption Specialist position at Autodesk. With over 5 years of experience in customer implementation and a strong background in building management systems, I am passionate about driving adoption of innovative technologies like Autodesk Tandem. My expertise in developing customer success plans and creating engaging training content aligns perfectly with the requirements of this role. I have a proven track record of building strong customer relationships and helping organizations maximize their technology investments. I am particularly drawn to Autodesk's mission to transform the AEC-O industry through digital twin solutions. My ability to translate complex workflows into clear, actionable guidance will ensure customer success. Thank you for considering my application. I look forward to the opportunity to contribute to your team and help shape the future of building operations. Copy ### Sample Interview Questions Describe your experience with building management systems and how you have helped customers adopt new technologies.I have 5+ years working with BMS/BAS systems, where I led customer onboarding and adoption initiatives. For example, I implemented a digital twin solution for a large commercial building, training facility managers on how to use real-time data for predictive maintenance. This resulted in a 20% reduction in downtime.How would you develop a customer success plan for a new Autodesk Tandem customer?I would start by understanding the customer's current workflows and pain points. Then, I would set clear milestones for adoption, such as completing initial training, integrating data sources, and achieving key performance indicators. I would regularly check in to adjust the plan based on feedback and usage analytics.Can you give an example of how you simplified a complex workflow for a customer?In a previous role, I created a step-by-step video guide for using a building automation dashboard. I broke down the process into 5-minute segments and added annotations. This helped non-technical staff understand the system, increasing adoption by 30%.How do you collaborate with product and marketing teams to improve customer adoption?I regularly share customer feedback with product teams to influence feature development. With marketing, I co-create case studies and webinars that highlight customer successes. This alignment ensures that our messaging and product updates address real customer needs.What strategies do you use to engage customers who are resistant to change?I focus on understanding their concerns and demonstrating quick wins. For example, I would set up a pilot project with a small part of their building to show tangible benefits like energy savings. I also involve them in the process, making them feel ownership of the change. Job Requisition ID # 26WD98368 Position Overview Do you want the opportunity to be part of a startup-like environment and have a big impact on a brand-new product? Are you looking to be at the forefront of innovative new technology that will ultimately help people imagine, design, and make a better world? If so, come join the Autodesk Tandem team! Our mission is to create Digital Twin technology and solutions that will transform how buildings are designed, built, and operated. We are seeking a Customer Adoption Specialist who has extensive experience with building automation systems and/or building management systems. To be successful in this role you need to be passionate about AEC-O and the transformation that Digital Twin technologies will bring to the industry. You are a relentless advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and stakeholders. Responsibilities * Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem * Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem * Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage * Design innovative ways to engage with customers using a variety of platforms to drive adoption * Create and deliver a variety of content and training materials to customers both online and in person * Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices * Help drive long-term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change * Partner with Marketing to procure, articulate and publish customer success stories Minimum Qualifications * BA/BS in Technology Management, AEC-O Industry, or similar * Experience in Building Management Systems (BMS) and/or Building Automation Systems (BAS) * Experience with Owner/Operator relationship management and project delivery practices * Comprehensive knowledge of the built asset lifecycle and BIM * 5+ years’ experience in customer implementation, support, or equivalent * Excellent communication skills, both written and verbal * Ability to present and engage with both internal and external stakeholders * Strong analytical, problem solving, decision-making and facilitation skills * Ability to convey complex workflows coherently to a live or virtual audience * Strong work ethic, high quality standards and passionate about great customer experiences The Ideal Candidate * You are people centric; you want to help and serve our customers * You are driven, eager to learn, adapt, and grow. You seek out help and put it to good use * You are a diplomatic and influential and excel at negotiation and consensus-building * You have empathy for customers, understand their pain points and able to identify solutions #LI-SK1 Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: [https://www.autodesk.com/company/global-belonging](https://www.autodesk.com/company/global-belonging) Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). Show more [Apply now >](https://jobicy.com/jobs/148114-customer-adoption-specialist.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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