# Sr. Marketing Operations Manager, Process and AI

Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 145,000                             - 155,000Department  [Marketing & Sales](https://jobicy.com/categories/marketing.md) Employment type Full Time, Job posted30 Jun 2026Apply before30 Jul 2026Experience level  Senior
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About [Skillsoft](https://jobicy.com/company/skillsoft.md)

Skillsoft is a leading provider of online learning and talent management solutions.

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Actively Hiring  Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance.       Tailor Resume Check Job Fit Cover Letter

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###  AI Summary

Skillsoft is seeking a Sr. Marketing Operations Manager, Process and AI to lead the development and implementation of an agentic AI roadmap for the marketing organization. This role involves identifying and prioritizing high-impact AI use cases, designing marketing processes, and establishing governance frameworks. The manager will act as a bridge between marketing teams and technical partners, ensuring AI initiatives are strategically aligned and adopted. The position requires a blend of strategic vision, technical acumen, and change management skills to scale AI capabilities across the team.

### Role DNA

Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative

AI Insight The role requires deep expertise in AI strategy, process design, and cross-functional collaboration, with the complexity of managing both technical and organizational change, making it highly challenging.

### Salary Analysis

Median  Highly Competitive  USD150,000US Market USD130k – 170k 0 USD187k      AI Insight The offered salary of $145,000-$155,000 is competitive for a senior marketing operations manager with AI specialization, falling within the typical US market range of $130,000-$170,000. The midpoint of $150,000 aligns well with industry standards for this level of responsibility.

### Core Skills Required

[Marketing Operations](https://jobicy.com/jobs?search_keywords=Marketing+Operations.md) [AI Strategy](https://jobicy.com/jobs?search_keywords=AI+Strategy.md) [Process Design](https://jobicy.com/jobs?search_keywords=Process+Design.md) [Change Management](https://jobicy.com/jobs?search_keywords=Change+Management.md) [MarTech](https://jobicy.com/jobs?search_keywords=MarTech.md) [Workflow Automation](https://jobicy.com/jobs?search_keywords=Workflow+Automation.md) [Project Governance](https://jobicy.com/jobs?search_keywords=Project+Governance.md) [Agentic AI](https://jobicy.com/jobs?search_keywords=Agentic+AI.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Roadmap Development](https://jobicy.com/jobs?search_keywords=Roadmap+Development.md)

### Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Sr. Marketing Operations Manager, Process and AI position at Skillsoft. With over 8 years of experience in marketing operations and a deep focus on AI-driven process optimization, I am excited about the opportunity to lead the development of your agentic AI roadmap. My background includes successfully identifying and scaling AI use cases that improved marketing efficiency by 30%, as well as designing governance frameworks that ensured compliance and adoption.

I have a proven track record of bridging the gap between marketing teams and technical partners, translating business needs into actionable AI solutions. At my previous role, I led the implementation of automated workflows that reduced campaign execution time by 40% while maintaining high quality standards. I am adept at change management and have developed training programs that drove 90% adoption of new tools across cross-functional teams.

I am particularly drawn to Skillsoft's mission of empowering continuous growth through skills development. I believe my experience in process design, AI strategy, and collaborative leadership will enable me to deliver measurable value to your marketing organization. Thank you for considering my application. I look forward to the possibility of contributing to your team.

Sincerely,
[Your Name]

Copy

### Sample Interview Questions

Can you describe your experience developing and implementing an AI roadmap for a marketing organization?In my previous role, I led the creation of an AI roadmap that prioritized use cases such as predictive lead scoring and automated content personalization. I worked with stakeholders to identify pain points, developed business cases, and piloted solutions using tools like Salesforce Einstein and ChatGPT APIs. The roadmap resulted in a 20% increase in campaign ROI within the first year.How do you approach governance and risk management for AI projects in marketing?I establish a governance framework that includes an intake process, prioritization criteria, stage gates, and compliance checkpoints. For each AI use case, I document inputs, outputs, data sources, and ethical considerations. I also collaborate with legal and compliance teams to ensure adherence to regulations like GDPR and CCPA, and I implement monitoring mechanisms to track performance and bias.Tell me about a time you drove change management for a new process or technology in marketing.When we introduced a new marketing automation platform, I designed a change management plan that included stakeholder mapping, communication campaigns, and training sessions. I created quick-reference guides and held office hours to address concerns. Within three months, adoption reached 85%, and we saw a 25% reduction in manual tasks.How do you balance rapid time-to-impact with long-term strategic goals when implementing AI?I focus on quick wins that demonstrate value early, such as automating repetitive tasks, while building a scalable architecture for future use cases. I prioritize projects based on effort and impact, ensuring that short-term implementations don't create technical debt. For example, we first automated email workflows and then gradually integrated AI for personalization.Describe your experience with agentic AI or autonomous systems in marketing.In a recent project, I developed an agentic workflow that used AI to autonomously optimize ad spend across channels based on real-time performance data. The system was governed by rules and human-in-the-loop checks for budget thresholds. It reduced manual optimization time by 50% and improved ROAS by 15%.  At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.

As marketing evolves toward AI-powered workflows, rapidly maturing tools, and agentic systems working alongside humans, this role will ensure that emerging capabilities translates into real, repeatable value for marketers.

Skillsoft is seeking an experienced Sr. Marketing Operations Manager, Process + AI at Skillsoft, to develop and oversee the implementation of an agentic AI roadmap for the marketing organization; identifying, prioritizing, and scaling high-impact AI capabilities that improve how marketing plans, executes, and measures work. You will define what gets built, where it lives across the MarTech stack, and how it scales across teams and shaping how AI actually works for marketers day-to-day.

You will establish AI project governance as a core operating capability—creating the intake, prioritization, delivery, and measurement mechanisms that ensure AI initiatives are aligned to strategy, responsibly implemented, and adopted across teams. In parallel, you will design, refine, and govern marketing processes and the operating model that connects people, workflows, tools, and data into a scalable, continuously improving system. You will balance rapid time-to-impact with a long-term strategic approach, ensuring today’s progress builds momentum without constraining future possibilities.

Key Responsibilities

AI Use Case Strategy & Roadmap

* Own the marketing agentic AI roadmap end-to-end—from opportunity discovery and business case development through pilot, implementation, scaling, and ongoing optimization in partnership with business stakeholders.
* Identify, define, and shape the highest-priority AI use cases for marketing—translating real marketing needs into clear capability requirements, including inputs, outputs, constraints, and success criteria.
* Define and apply frameworks for assessing the scaled value and impact of AI capabilities across the marketing organization.
* Distinguish between highly controlled, workflow-driven AI use cases and more exploratory applications, guiding how each should be implemented and governed across the tech stack.
* Build and implement agentic workflows, automations, or AI-enabled solutions across marketing.

Solutions Framing & Technical Partnership

* Act as the strategic bridge between marketing teams and internal/external technical partners—including IT, Commercial Operations, Sales, and Legal—to drive shared understanding and sustain execution momentum.
* Pressure-test proposed solutions for feasibility, durability, and long-term relevance as AI capabilities evolve.
* Stay ahead of AI innovations and identify how marketing thoughtfully adopts new capabilities, while maintaining a feedback loop with internal stakeholders to influence the marketing agentic roadmap direction where appropriate.

Process Design & Governance

* Design, document, and govern marketing processes and standards (work intake, planning, campaign execution, measurement, and tooling workflows), identifying processes that can migrate to AI and driving continuous improvement and consistent adoption across teams.
* Establish and run AI project governance for marketing (intake, prioritization, resourcing, stage gates, risk/compliance reviews, and success metrics) to ensure initiatives deliver measurable business value.
* Own documentation and lifecycle management for marketing AI and operational processes (use cases, controls, data inputs/outputs, change logs, and performance reporting) to keep systems compliant and operationally sound.

Change Management & Enablement

* Champion change management, enablement, and adoption for new agentic capabilities and process changes through training, communications, playbooks, workshops, and stakeholder engagement.
* Shape AI-powered workflows that feel intuitive, purposeful, and trusted by marketers—designing for adoption, not just technical possibility.
* Develop playbooks, enablement materials, and working examples that help teams understand how and when to use AI effectively.
* Establish feedback loops with end users to bring the internal customer perspective to planning, implementation, and optimization.

Future-Facing Perspective

* Maintain a forward-looking view of emerging AI capabilities—particularly as agentic systems, skills-based orchestration, and new automation paradigms mature.
* Exercise sound judgment about when new capabilities are ready to be tested and applied, bringing a long-term perspective to near-term decisions.

Skills & Qualifications Required

* 10+ years of professional experience in marketing operations with a focus on process and technology with a Bachelor’s degree in communications, marketing, business, or a related field.
* Proven experience in marketing operations, business systems, process optimization, agent delivery, and governance—preferably in a complex, matrixed organization.
* Strong understanding of how marketing teams practically work—and where friction, inefficiency, or opportunity exists within marketing technology stacks, system integration, and workflow design.
* Prior experience with Salesforce Data Cloud, Salesforce Marketing Cloud Account Engagement (fka Pardot), Asana, HockeyStack, and/or 6Sense all desirable.
* Demonstrated ability to translate between business needs and technical teams by simplifying complexity, creating scalable processes, and influencing cross-functional stakeholders without needing to be the hands-on implementer.
* Comfort operating in ambiguity, with the judgment to know when precision and control are required versus more open-ended, exploratory solutions.
* Curiosity and confidence to explore new technologies—especially agentic AI and automation—including experience building roadmaps, prioritizing use cases, and partnering to deliver AI initiatives responsibly.
* Recent experience establishing lightweight governance models for AI/MarTech work (intake, stage gates, measurement, and stakeholder alignment) to drive clarity, accountability, and adoption.
* Experience in change management and guiding teams through transitions with clear communication and support to ensure successful adoption of new tools and processes.
* Exceptional communication skills with the ability to clarify, align, and influence across disciplines, and to convey complex technical concepts persuasively to non-technical audiences.
* Verifiable experience designing, building, and operationalizing agentic marketing solutions

Target base salary range for this job requisition is anticipated to be approximately $145,000- $155,000 annualized.

We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

## MORE ABOUT SKILLSOFT:

Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at [skillsoft.com](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.skillsoft.com%2F&data=05%7C02%7CAlicia.Webb%40skillsoft.com%7C36d2da8de0194a56800708de643c71a1%7C50361608aa23494da2332fd14d6a03f4%7C0%7C0%7C639058407944984460%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=vKXEeOW14HJrrID0XOoQJVjVbwOsMZAEXYws7OBBySU%3D&reserved=0).

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Show more

[Apply now >](https://jobicy.com/jobs/148138-sr-marketing-operations-manager-process-and-ai.md)

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