# Hospitality Customer Experience Manager Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted2 Jul 2026Apply before2 Aug 2026Experience level Midweight Views / Applies 57 / 5 [About company](https://jobicy.com/company/ricoh.md) [Share](#share) About [RICOH](https://jobicy.com/company/ricoh.md) Ricoh helps organizations transform how they work with digital services and imaging solutions. * [Information Technology & Services](https://jobicy.com/company-category/information-technology-services.md) * 1936 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary This role manages hospitality and concierge services for Ricoh, overseeing day-to-day operations of managed services staff. Responsibilities include conference room bookings, catering coordination, event planning, client communication, and vendor management. The position requires strong customer service, problem-solving, and multitasking skills in a fast-paced environment. It involves collaborating with cross-functional teams like AV, IT, and Facilities to ensure seamless service delivery. The manager also tracks performance metrics and prepares reports for clients. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This role involves managing multiple tasks (catering, events, room bookings) and coordinating with various teams, requiring moderate problem-solving and multitasking. However, the duties are operational and well-defined, so difficulty is moderate. ### Salary Analysis Median Highly Competitive $55,000US Market $40k – 70k 0 $77k AI Insight The offered salary is not specified. Based on market data for a Hospitality Customer Experience Manager role in the US, the typical salary ranges from $40,000 to $70,000 annually. Employers should consider offering competitive compensation to attract talent with strong customer service and event coordination skills. ### Core Skills Required [Hospitality Management](https://jobicy.com/jobs?search_keywords=Hospitality+Management.md) [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Event Coordination](https://jobicy.com/jobs?search_keywords=Event+Coordination.md) [Catering Management](https://jobicy.com/jobs?search_keywords=Catering+Management.md) [Conflict Resolution](https://jobicy.com/jobs?search_keywords=Conflict+Resolution.md) [Vendor Management](https://jobicy.com/jobs?search_keywords=Vendor+Management.md) [Administrative Support](https://jobicy.com/jobs?search_keywords=Administrative+Support.md) [Facility Management](https://jobicy.com/jobs?search_keywords=Facility+Management.md) [Team Leadership](https://jobicy.com/jobs?search_keywords=Team+Leadership.md) [Client Relations](https://jobicy.com/jobs?search_keywords=Client+Relations.md) ### Cover Letter Sample I am excited to apply for the Hospitality Customer Experience Manager position at Ricoh. With over 5 years of experience in hospitality management and client services, I have developed strong skills in event coordination, vendor management, and team leadership. I am adept at managing conference room bookings, catering services, and ensuring exceptional customer experiences. I thrive in fast-paced environments and enjoy collaborating with cross-functional teams to achieve operational excellence. I am confident that my background and passion for service delivery align perfectly with the requirements of this role. Copy ### Sample Interview Questions How would you handle a situation where a VIP client's meeting room is double-booked?I would first apologize to the affected parties and quickly assess alternative available rooms. I would prioritize the VIP client and work with the other party to find a suitable alternative, ensuring minimal disruption. I would then implement a more robust booking system to prevent future conflicts.Describe your experience with managing catering services for large corporate events.I have managed catering for events of up to 200 people, coordinating with vendors to ensure quality and timeliness. I handle menu selection, dietary restrictions, and budget compliance. I also oversee setup and cleanup, ensuring a seamless experience.How do you prioritize tasks when managing multiple events simultaneously?I create a detailed checklist and timeline for each event, setting clear deadlines. I delegate tasks to team members based on their strengths and communicate regularly with stakeholders. I use project management tools to track progress and adjust priorities as needed.Give an example of a time you improved a hospitality process to enhance efficiency.At my previous job, I streamlined the room booking process by implementing an online scheduling system with real-time availability, reducing double bookings by 80% and saving staff time spent on manual coordination.How would you handle a dissatisfied client regarding a catering issue?I would listen to their concerns empathetically, apologize for the issue, and take immediate corrective action—such as replacing the food or offering a discount. I would then follow up to ensure their satisfaction and review our procedures to prevent recurrence. Hospitality Customer Experience Manager POSITION PROFILE Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. The Hospitality, Customer Experience Manager supervises day-to day operations of Managed Services staff. Time should be spent in delivery of hospitality, concierge, and Ricoh Workplace Services. High degree of customer interface. This position serves as a representative of both Ricoh culture and the customers culture. Job Duties and Responsibilities �· Responsible for conference room booking and room conflict resolution, book travel, expense reporting �· Conflict management and resolution of conference room bookings �· Work with cross-functional teams (AV, IT, Facilities, Concierge) to coordinate events and client meetings �· Responsible for appearance/maintenance of all hospitality/facilities areas �· Support clients and team through excellent communication and professional level skills �· Prepare for key client visits / liaise with Building Security staff �· Convert monthly volumes into RICOH Monthly Management report along with creating customized reporting for client �· Oversees catering program for sites and ensures quality �· Works closely with Facilities Management to ensure function and maintenance of meeting space. �· Develops and maintains Standard Operating Procedures for visitor access as well as special requests �· Ensures SOP’s are consistently followed (i.e. mail procedures, visitor access, new hire procedures, office seating) �· Holds Client Lead Communication Meetings: Communicate daily with internal and external clients �· Maintains communication with Site Managers and guides and assist with any employee relations or performance issues. �· Responsible for catering and beverage orders as well as coordinating details with the Hospitality Manager, staff, reception, office support and building management when necessary. �· Process and follow up on all catering orders. Along with providing daily guidance and direction to Hospitality Specialists regarding workflow, catering issues, logistics, events, etc. �· Manage client vendor relationships/validating vendor invoices and submitting for processing �· Provide advanced administrative skills in typing, proofreading, and editing various documents, coordinates projects, events, firm meetings and other initiatives requiring the ability to work independently. �· Manage and or/assist with various internal and external events and coordinate all office wide special events and projects with identified client �· Create and bring new ideas for firm team buildings events �· Assisting with cleaning kitchens, stocking supplies, and tracking inventory. �· Greet visitors/guests -validate against guest list, provide badge, parking validation as necessary �· Serve as company concierge in regard to guests, clients, staff, providing tours of facilities, �· Coordinate catering for meetings with support staff and caterers �· Maintain and update company phone & speed dial lists �· Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times �· Where/when appropriate, the individual will also be asked to help with other departmental/non- client business activities �· May assist with daily management of facilities �· Creation of proposals in customer systems �· Support Executive Level client facing staff �· Vendor procurement and coordination for special projects �· Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met �· Represents the culture of both Ricoh and the customer as required �· Perform other duties as assigned QUALIFICATIONS (Education, Experience, and Certifications) �· Requires High School diploma or equivalent; college is a plus. �· 1-3 years in Hospitality and Service industry related field preferred. �· Required proficient PC skills, utilizing standard business software applications, and Microsoft suite-Outlook, Outlook Calendar, Word, Excel, PPT. KNOWLEDGE, Skills And Abilities �· Needs to have excellent written as well as verbal communication skills �· Excellent customer service skills �· Ability to work under pressure is a must �· Ability to set goals by defining and prioritizing specific, realistic objectives. �· Ability to remain updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers. �· Expert with MRM meeting room management software and reporting �· Knowledge of Skype Client and Bridge Operator Console �· Knowledge of iVisitor guest check-in software �· Proficient in coordinating, organizing, planning events �· Proficient in the use of workplace productivity services example; visual communication services, meeting room services and facilities/workplace management services Working Conditions, MENTAL AND PHYSICAL DEMANDS �· Typically, an office environment with adequate lighting and ventilation, and a normal temperature range and noise level. �· Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information. �· Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). �· Moderate dexterity �· regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. �· Typically, requires flexible schedule. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: * Choose from a broad selection of medical, dental, life, and disability insurance options. * Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. * Augment your education with team member tuition assistance programs. * Enjoy paid vacation time and paid holidays annually * Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. Show more [Apply now >](https://jobicy.com/jobs/148314-hospitality-customer-experience-manager.md) > Annual salary information is not provided for this position. 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