# Senior Customer Resident Architect Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 146,000 - 197,000Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted2 Jul 2026Apply before2 Aug 2026Experience level Senior Views / Applies 37 / 1 [About company](https://jobicy.com/company/fivetran.md) [Share](#share) About [Fivetran](https://jobicy.com/company/fivetran.md) The leader in automated data movement. * [Computer Software](https://jobicy.com/company-category/software.md) * 2012 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary This role is for a Senior Customer Resident Architect at the combined Fivetran and dbt Labs, focusing on driving critical customer outcomes through high-impact technical guidance. The position involves supporting pre-sales, accelerating adoption, enabling key migrations, and mitigating churn risks for strategic accounts. You will collaborate with cross-functional teams including Sales, Solutions Architects, Training, and Support, and provide feedback to Product and Engineering. The ideal candidate has over 5 years of customer-facing technical experience, expertise in modern cloud data platforms, and hands-on experience with dbt Cloud. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires deep technical expertise, experience with multiple cloud platforms, and the ability to manage complex customer engagements, warranting a high difficulty level. ### Salary Analysis Median Market Rate USD171,500US Market USD130k – 220k 0 USD242k AI Insight The offered salary range of $146,000-$197,000 is competitive for a senior customer architect role, aligning well with industry standards for data platform expertise. The median of approximately $171,500 is slightly above the market midpoint, reflecting the seniority and strategic nature of the position. ### Core Skills Required [dbt](https://jobicy.com/jobs?search_keywords=dbt.md) [Snowflake](https://jobicy.com/jobs?search_keywords=Snowflake.md) [Databricks](https://jobicy.com/jobs?search_keywords=Databricks.md) [BigQuery](https://jobicy.com/jobs?search_keywords=BigQuery.md) [Redshift](https://jobicy.com/jobs?search_keywords=Redshift.md) [Cloud Data Platforms](https://jobicy.com/jobs?search_keywords=Cloud+Data+Platforms.md) [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Technical Architecture](https://jobicy.com/jobs?search_keywords=Technical+Architecture.md) [Pre-sales](https://jobicy.com/jobs?search_keywords=Presales.md) [Migration](https://jobicy.com/jobs?search_keywords=Migration.md) ### Cover Letter Sample Dear Hiring Manager, I am thrilled to apply for the Senior Customer Resident Architect position at the combined Fivetran and dbt Labs. With over 6 years of experience in technical customer-facing roles, I have a proven track record of driving adoption, accelerating migrations, and delivering architectural guidance on platforms like Snowflake and BigQuery. My hands-on expertise with dbt Cloud and my ability to collaborate across teams align perfectly with the requirements of this role. In my previous role, I led proactive adoption initiatives that resulted in a 30% increase in customer retention and successfully guided major version upgrades. I am excited about the opportunity to bring my skills to a high-visibility initiative that supports strategic accounts and shapes best practices. I look forward to the possibility of contributing to your team and helping customers unlock the full value of their data. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe a time you had to de-risk a customer churn situation. What steps did you take?In a previous role, a customer was considering leaving due to performance issues with our platform. I led a deep-dive technical assessment, identified configuration inefficiencies, and presented a roadmap of optimizations. By implementing a custom migration plan and providing proactive support, the customer saw a 40% improvement in query performance, leading to contract renewal and expansion.How do you prioritize multiple customer engagements with competing deadlines?I use a combination of impact assessment and stakeholder alignment. I categorize engagements based on urgency, strategic value, and customer lifecycle stage. I communicate clear scoping and timelines with customers, and regularly sync with internal teams to adjust priorities as needed. This ensures high-impact activities receive focus while maintaining transparency.Explain a complex technical architecture you designed for a customer using dbt Cloud and a cloud data platform.For a retail client using Snowflake, I designed a multi-environment dbt Cloud setup with separate dev, staging, and production environments. I implemented dbt Mesh to modularize their transformations across domains like sales, inventory, and finance. This reduced run times by 50% and enabled team autonomy while maintaining centralized governance.How would you approach a customer who is resistant to adopting new features like dbt Semantic Layer?I would first understand their current pain points and goals. Then, I would demonstrate quick wins using a proof-of-concept that addresses specific use cases, such as unifying metrics across teams. I would provide benchmarking and ROI analysis, and offer training sessions to build confidence. Gradual adoption with continuous support often mitigates resistance.How do you stay current with evolving data technologies and best practices?I regularly participate in industry forums, attend conferences like Coalesce, and complete certifications on cloud platforms. I also dedicate time to hands-on experimentation with new features and contribute to internal knowledge bases. Sharing insights with the team through lunch-and-learns helps reinforce learning and fosters a culture of continuous improvement. From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role We are seeking an experienced Staff Customer Solutions Resident Architects to join our team. In this role, you will drive critical customer outcomes by delivering high-impact technical guidance to strategic accounts. You will be part of a high-visibility initiative that supports pre-sales, accelerates adoption, enables key migrations, and mitigates churn risks. This role is designed to deploy RA-level expertise flexibly, aligning with customer and business needs to drive growth, retention, and expansion. What You’ll Do * Accelerate Customer Success Across the Lifecycle Support strategic pre-sales opportunities by providing technical expertise to prospects * Assist in launching and onboarding new customers who have not purchased RA services, ensuring they successfully adopt dbt Cloud * Execute proactive adoption plays, including migrations, new feature implementations (e.g., Semantic Layer, Mesh), and major version upgrades * Lead reactive adoption initiatives to de-risk churn or contraction and position accounts for future growth * Deliver Technical Excellence Advise on architecture, design, implementation, troubleshooting, and best practices in dbt Cloud environments * Build solution MVPs and guide long-term technical strategies tailored to customer needs * Engage on multiple projects simultaneously with clear scoping, start and end dates, and outcome tracking * Collaborate Across Teams Partner closely with Customer Solutions Architects (CSAs), Sales, Solutions Architects, Training, and Support * Provide feedback to Product and Engineering to improve customer experience and prioritize technical needs * Champion customer success through thoughtful, transparent communication and cross-functional collaboration * Advance Best Practices and Team Impact Help build out and refine this evolving function alongside the broader RA organization * Track and manage capacity and engagement effectiveness similarly to other RA-led initiatives What You’ll Need * 5+ years of experience in technical customer-facing roles such as post-sales consulting, technical architecture, or solution delivery * Expertise with at least one modern cloud data platform (Snowflake, Databricks, BigQuery, or Redshift) * Hands-on experience deploying or configuring dbt Cloud, with at least 1 year working with dbt * Strong proficiency in SQL; working knowledge of Python in analytics contexts preferred * Comfort leading technical project delivery — managing scope, timelines, and stakeholder expectations across multiple simultaneous engagements * Clear, concise communication skills for both technical and executive audiences * A collaborative mindset — thriving in a remote, transparent, and highly cross-functional organization * Willingness to travel 2–4 times per year for company-wide events What Will Make You Stand Out * dbt Analytics Engineering Certification * Ability to influence technical direction and build consensus across internal and customer teams * Experience with traditional enterprise ETL tools (e.g., Informatica, Datastage, Talend) and how they relate to modern data workflows * Familiarity with strategic sales or renewal processes, including proactive and reactive adoption efforts * Proven success accelerating usage, adoption, and expansion in large, complex accounts Remote Hiring Process * Interview with a Talent Acquisition Partner * Interview with Hiring Manager * Task * Task Review * Final Values Interview Benefits * Unlimited vacation time with a culture that actively encourages time off * 401k plan with 3% guaranteed company contribution * Comprehensive healthcare coverage * Generous paid parental leave * Health & wellness stipend * Flexible stipends for: Home office setup * Learning and development * Office space * And more! Compensation We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process. In Boston, Chicago, Denver, Los Angeles, Philadelphia, New York Metro, San Francisco, DC Metro, Seattle, and Austin, an alternate range may apply, as specified below. * The typical starting salary range for this role is: $146,000 – $177,000 * The typical starting salary range for this role in the specific locations listed is: $163,000 – $197,000 The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Pay Range$146,000—$177,000 USD Perks and Benefits * 100% employer-paid medical insurance* * Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off * RSU stock grants* * Professional development and training opportunities * Company virtual happy hours, free food, and fun team-building activities * Monthly cell phone stipend * Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. *May vary by country and worker type – please reach out to your recruiter for more information Click [here](https://drive.google.com/drive/folders/1CdawUwjo1Q1B7ghZJ_owdmmHB8VtqhBu?usp=sharing) to learn more about Fivetran’s Benefits by Region. We’re honored to be [valued at over $5.6 billion](https://fivetran.com/blog/hvr-acquisition-series-d), but more importantly, we’re proud of our [core values of Get Stuck In, Do the Right Thing, and One Team, One Dream](https://fivetran.com/culture). Read about us in [Forbes](https://fivetran-com.s3.amazonaws.com/news/forbes-aug-sept-2022-digital-reprint-10-21-22.pdf). Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, [click here](https://www.youtube.com/watch?v=xlhtp4dGh8o) and enjoy our video. To learn more about our candidate privacy policy, you can [read our statement here](https://fivetran.com/candidate-privacy). We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this [form](https://forms.gle/V7k3t4u9j523XkEt6). We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability. Show more [Apply now >](https://jobicy.com/jobs/148318-senior-customer-resident-architect.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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