# Senior Area Customer Service Coordinator, Hospitality Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted2 Jul 2026Apply before2 Aug 2026Experience level Senior Views / Applies 57 / 2 [About company](https://jobicy.com/company/ricoh.md) [Share](#share) About [RICOH](https://jobicy.com/company/ricoh.md) Ricoh helps organizations transform how they work with digital services and imaging solutions. * [Information Technology & Services](https://jobicy.com/company-category/information-technology-services.md) * 1936 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. 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Upgrade to Plus ### AI Summary This senior coordinator role in hospitality involves supporting daily operations across multiple client sites, including greeting guests, managing conference room schedules, coordinating catering, and handling travel arrangements. The position requires versatility to adapt to various industries and locations, often stepping in for absences. Key duties include maintaining site procedures, vendor procurement, and assisting executive staff. Ideal for candidates with 1-3 years of experience in a related field, strong organizational skills, and proficiency in Microsoft Office. The role demands excellent communication, problem-solving, and the ability to work independently with minimal supervision. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires coordination and multitasking but involves routine tasks and minimal technical complexity, making it moderately easy (2/5). ### Salary Analysis Median Market Rate $47,500US Market $35k – 65k 0 $72k AI Insight The job listing does not specify a salary. Based on market data for a Senior Area Customer Service Coordinator in the US hospitality sector, the estimated median is $47,500. This role typically pays between $35,000 and $65,000 annually, depending on location and experience. The offered salary should be competitive within this range. ### Core Skills Required [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Hospitality](https://jobicy.com/jobs?search_keywords=Hospitality.md) [Coordination](https://jobicy.com/jobs?search_keywords=Coordination.md) [Microsoft Office](https://jobicy.com/jobs?search_keywords=Microsoft+Office.md) [Event Planning](https://jobicy.com/jobs?search_keywords=Event+Planning.md) [Concierge](https://jobicy.com/jobs?search_keywords=Concierge.md) [Facility Management](https://jobicy.com/jobs?search_keywords=Facility+Management.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Scheduling](https://jobicy.com/jobs?search_keywords=Scheduling.md) [Clerical Support](https://jobicy.com/jobs?search_keywords=Clerical+Support.md) ### Cover Letter Sample I am excited to apply for the Senior Area Customer Service Coordinator, Hospitality position. With over 3 years of experience in customer service and event coordination, I have developed strong organizational and communication skills that align with your requirements. In my previous role at a corporate headquarters, I successfully managed conference room scheduling, coordinated catering for high-level meetings, and provided concierge services to guests and executives. I am proficient in Microsoft Office and adept at handling audio-visual equipment. I thrive in fast-paced environments and enjoy the challenge of supporting multiple locations. My ability to work independently while maintaining a high level of professionalism makes me an ideal candidate for this role. I look forward to the opportunity to discuss how my skills can contribute to your team. Copy ### Sample Interview Questions How do you prioritize tasks when supporting multiple client sites with competing deadlines?I use a combination of task lists and communication with site leads to assess urgency. For example, I categorize tasks by deadline and impact, and I regularly check in with each site to adjust priorities as needed.Describe a time you had to handle a difficult guest or client. How did you resolve the situation?At a previous job, a guest was upset about a room scheduling conflict. I listened calmly, apologized for the inconvenience, and quickly found an alternative room. I also offered complimentary coffee as a gesture, and the guest left satisfied.How would you manage coordinating a last-minute executive meeting with catering and AV setup?I would immediately contact the catering team and confirm availability, then check the AV equipment. If necessary, I'd reprioritize other tasks and communicate clearly with all parties to ensure seamless execution. I've done this several times with successful outcomes.What experience do you have with vendor procurement and managing budgets for events?I have coordinated with vendors for supplies and catering, always seeking quotes and negotiating within budget. For a company holiday party, I managed a $5,000 budget, ensuring all expenses were tracked and approved.How do you ensure accuracy and compliance when reviewing site procedures?I create checklists based on the guide and perform routine inspections. If I find discrepancies, I document them and report to the field manager. I also update the guide as needed after changes are approved. Senior Area Customer Service Coordinator, Hospitality POSITION PROFILE Under the direction of the Field Manager this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator, Hospitality delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. This position will work closely with client’s office administration to ensure we represent the customer’s culture to the external world. This position is focused on and includes, but is not limited to, greeting outside callers/clients, managing conference room scheduling, preparing for key client visits (signage, work-space prep, etc.), and handling client travel arrangements where necessary. This individual would also be charged with assisting with any group company activities – – parties, group functions, department meetings, etc. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distribution handling incoming and outgoing mail. JOB DUTIES AND RESPONSIBILITIES * Greet visitors/guests -validate against guest lists, provide badge, parking validation as necessary * Serve as company concierge in regard to guests, clients, staff, providing tours of facilities, recommendations for hotels, restaurants, points of interest, etc. * Coordinate catering for meetings with support staff and caterers * Maintain and update company phone & speed dial lists * Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times * Assist with audio visual equipment for meetings * Back up clerical support for Executive Assistants * Where/when appropriate, the individual will also be asked to help with other departmental/non- client business activities * Vendor procurement and coordination for special projects * Assist in daily management of facilities and provide support to Executive Level client facing staff * Routinely inspects Site Procedures Guide for accuracy and compliance * Knowledgeable of all contracted services within assigned customer accounts * Performs daily visual inspection of site services and Ricoh and customer compliance to safety. * Provide feedback on site experience via survey tool or any other forms to help improve customer experience, internal and external. * May require “standing in” for absences or vacations of the onsite resources, that may also include site leadership. * Perform other duties as assigned QUALIFICATIONS (Education, Experience and Certifications) Typically Requires: * Requires high school diploma or equivalent * Requires 1-3 years of experience in the field or in a related area. * Experience working in Headquarters environment preferred KNOWLEDGE, SKILLS AND ABILITIES * Exceptional organizational and coordination capabilities * Strong professionalism and integrity in all interactions * Excellent verbal and written communication skills * Proven ability to deliver outstanding customer service * Proficient in Microsoft Office Suite and general PC applications * Effective problem-solving and critical thinking skills * Skilled in operating audio-visual equipment * Ability to work independently with minimal supervision WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS * Could be required to move locations in one day should the business require it. Also, ability to cover accounts over an assigned operational area * May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. * Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level * Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information * Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). * Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. * While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend, and other times may vary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: * Choose from a broad selection of medical, dental, life, and disability insurance options. * Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. * Augment your education with team member tuition assistance programs. * Enjoy paid vacation time and paid holidays annually * Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. Show more [Apply now >](https://jobicy.com/jobs/148320-senior-area-customer-service-coordinator-hospitality.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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