# Customer Care Specialist (Portuguese Market) Remote from[Spain](https://jobicy.com/job-region/spain.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted2 Jul 2026Apply before2 Aug 2026Experience level Entry-Level Junior Views / Applies 50 / 2 [About company](https://jobicy.com/company/tripadvisor.md) [Share](#share) About [Tripadvisor](https://jobicy.com/company/tripadvisor.md) The world's largest travel platform. * [Internet](https://jobicy.com/company-category/internet.md) * 2000 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary TheFork is seeking a Customer Care Specialist for the Portuguese market to join their team in Barcelona. The role involves handling customer inquiries via phone, email, and chat, assisting with the electronic reservation book, website, and app. The ideal candidate has native Portuguese and fluent English, strong communication skills, CRM knowledge, and customer support experience. The company offers a permanent contract, flexible working, competitive salary, and various benefits including lunch vouchers, health insurance, and professional development opportunities. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires specialized language skills and customer service experience, but is not technically demanding, hence moderate difficulty. ### Salary Analysis Median Highly Competitive $40,000US Market $30k – 50k 0 $55k AI Insight The offered salary is not specified in the listing. Based on US market data for customer care specialists with language skills, the estimated median salary is $40,000 per year, which is competitive for the role. The salary range typically falls between $30,000 and $50,000 depending on experience and location. ### Core Skills Required [Customer Support](https://jobicy.com/jobs?search_keywords=Customer+Support.md) [Portuguese](https://jobicy.com/jobs?search_keywords=Portuguese.md) [English](https://jobicy.com/jobs?search_keywords=English.md) [CRM](https://jobicy.com/jobs?search_keywords=CRM.md) [Communication Skills](https://jobicy.com/jobs?search_keywords=Communication+Skills.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Multilingual](https://jobicy.com/jobs?search_keywords=Multilingual.md) [Restaurant Industry](https://jobicy.com/jobs?search_keywords=Restaurant+Industry.md) [Phone Support](https://jobicy.com/jobs?search_keywords=Phone+Support.md) [Email Support](https://jobicy.com/jobs?search_keywords=Email+Support.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my interest in the Customer Care Specialist position for the Portuguese market at TheFork. With native fluency in Portuguese and advanced English skills, I am well-equipped to provide exceptional support to your diverse clientele. My previous experience in customer support environments has honed my ability to resolve inquiries efficiently via phone, email, and chat, and I am proficient in CRM tools. I am passionate about the restaurant industry and enthusiastic about helping customers have memorable dining experiences. I thrive in fast-paced, multicultural environments and am committed to delivering solutions that meet customer needs. I look forward to contributing to TheFork's mission of championing restaurant culture. Copy ### Sample Interview Questions Can you describe a time when you had to handle a difficult customer? How did you resolve the situation?In my previous role, I dealt with a customer who was frustrated due to a booking error. I listened actively, apologized for the inconvenience, and quickly coordinated with the restaurant to find an alternative reservation. I kept the customer informed throughout the process, and they appreciated the proactive communication and quick resolution.How do you prioritize tasks when handling multiple customer inquiries simultaneously?I assess the urgency and impact of each inquiry. For example, if a customer cannot access their reservation, that takes priority over a general query. I also use CRM tools to track open tickets and ensure no request is overlooked. I remain calm and methodical to provide timely responses.Why are you interested in working for TheFork, specifically in the Portuguese market?I am passionate about the restaurant industry and enjoy helping people discover dining experiences. As a native Portuguese speaker, I can connect authentically with customers from that market. TheFork's reputation as a leading platform and its commitment to innovation and culture align with my values.Can you give an example of how you used CRM software to improve customer service?In my last job, I used CRM to track recurring issues and identified a pattern of complaints about a specific feature. I escalated it to the product team, which led to a fix that reduced related inquiries by 20%. The CRM helped me provide data-driven insights.How do you stay motivated and maintain quality in a high-volume customer support environment?I focus on the positive impact of each interaction. Taking short breaks, celebrating small wins, and maintaining a growth mindset help me stay motivated. I also review feedback to continuously improve my skills. Join our Movement and Champion Restaurant Culture! 💚 At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. 👉[Discover life at TheFork](https://www.careers.thefork.com) What you will do: * Answer incoming requests via phone, email and chat. * Assist our customers on questions about our electronic reservation book, our website or app. * Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs. Who you are: * Based in Barcelona. * Native level of Portuguese and fluent in English. Speaking more languages are always welcome! * An open minded person with a high level of communication skills. * Care about customer needs and always try to make their experience unique and satisfactory. * Knowledge in CRM tools. * Experienced in a customer support environment. What we offer: 😄 An awesome team 🏠 A permanent contract (that can be useful in life) ⚖️ Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) 💸 Competitive fixed salary and bonus 🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants) 🌎 International teams and a multicultural environment spanning 10 offices across Europe 🤝Highly inclusive working environment 🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc 🎓 Continuous learning and development programs 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid) ⏳ A program dedicated to helping you have the best work/life balance 🏥 Health insurance fully covered by the company 👩‍🦽 Life & Disability Insurance at no cost to the employee 🍴 Amazing offices with dining, a coffee point on each floor, and leisure area 🎤 Team building events All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone – regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly. #LI-FF1 Show more [Apply now >](https://jobicy.com/jobs/148321-customer-care-specialist-portuguese-market.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Customer Success remote jobs * ![U-Haul logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/4cfc3900aed2-221.webp) U-Haul [French Bilingual Roadside Assistance – Part Time Remote (Ontario, Canada)](https://jobicy.com/jobs/148429-french-bilingual-roadside-assistance-part-time-remote-ontario-canada.md) Compensation Range: $17.60 to $19.50 HourlyLocation:3267 Mainway, Burlington, Ontario L7M 1A6 Canada Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If… ![Canada flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ca.svg) CA•Full TimeCAD 34k-38k/year* ![U-Haul logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/4cfc3900aed2-221.webp) U-Haul [Bilingual French – Remote Roadside Assistance Agent (Part Time)](https://jobicy.com/jobs/148423-bilingual-french-remote-roadside-assistance-agent-part-time.md) Location:2727 N Central Ave, Phoenix, Arizona 85004 United States of AmericaAre you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 34k-34k/year* ![Perry’s Ice Cream logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/67a90b111938-221.webp) Perry’s Ice Cream [Part Time Customer Service Representative](https://jobicy.com/jobs/148408-part-time-customer-service-representative.md) OverviewThis is a part-time, Monday- Friday, hourly position (approximately 24-32 hours a week). Hourly rate $19.00/hour. About the Role:As a core member of our Customer Service team, you will be expected to:… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 38k-38k/year* ![UnitedHealth Group logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/7b89ef085f81-221.webp) UnitedHealth Group [Part Time Patient Service Representative II](https://jobicy.com/jobs/148386-part-time-patient-service-representative-ii.md) This position is Remote in Boston, MA. If you are located within commutable distance to the office at 1177 Boston Providence, Norwood, you will have the flexibility to work remotely*… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Part TimeUSD 36k-64k/year* ![Luna Physical Therapy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/fcb34e841928-221.webp) Luna Physical Therapy [Patient Onboarding Associate- Call Center (part time hours)](https://jobicy.com/jobs/148383-patient-onboarding-associate-call-center-part-time-hours.md) Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive,… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Part TimeNEW* ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs [Technical Customer Support Specialist](https://jobicy.com/jobs/146338-technical-customer-support-specialist.md) About ElevenLabsElevenLabs is an AI research and product company transforming how we interact with technology.We launched in January 2023 with the first human-like AI voice model. Today, we serve millions… ![Australia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/au.svg) ![South Korea flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/kr.svg) AU, KR +2 more, JP, PH•Full TimeNEW* ![AlphaSense logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/01960e94-221.jpg) AlphaSense [Customer Success Manager, Corporate](https://jobicy.com/jobs/147131-customer-success-manager-corporate-2.md) About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 80k-95k/year* ![Mutual of Omaha logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/4d3b2b22b744b0a874f2eef275234a90.jpg) Mutual of Omaha [Customer Service Rep](https://jobicy.com/jobs/148322-customer-service-rep.md) As a Workplace Solutions Customer Service Representative, you will provide exceptional service to our policyholders and providers by efficiently handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience…. ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 40k-40k/year* ![RICOH logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/6f3d73f0-221.png) RICOH [Senior Area Customer Service Coordinator, Hospitality](https://jobicy.com/jobs/148320-senior-area-customer-service-coordinator-hospitality.md) Senior Area Customer Service Coordinator, HospitalityPOSITION PROFILEUnder the direction of the Field Manager this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Fivetran logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3b8e4532-221-1.jpg) Fivetran [Senior Customer Resident Architect](https://jobicy.com/jobs/148318-senior-customer-resident-architect.md) From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses,… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 146k-197k/year [More Jobs](https://jobicy.com/jobs.md)