# Customer Service Rep Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 40,000 - 40,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted2 Jul 2026Apply before2 Aug 2026Experience level Entry-Level Junior Views / Applies 38 / 2 [About company](https://jobicy.com/company/mutual-of-omaha.md) [Share](#share) About [Mutual of Omaha](https://jobicy.com/company/mutual-of-omaha.md) For every customer ... a financial future imagined, planned and secured. * [Financial Services](https://jobicy.com/company-category/financial-services.md) * 1909 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary This Customer Service Representative role at Mutual of Omaha involves handling inbound calls for group insurance products, resolving inquiries, and ensuring customer satisfaction. The position requires strong communication skills, the ability to multitask, and experience in a contact center environment. Training is provided, and the role follows set shifts. The company offers a competitive salary and benefits package. This is a remote opportunity within the US or Puerto Rico. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The job requires handling routine and complex inquiries but provides training and clear procedures, making it moderately easy for experienced customer service professionals. ### Salary Analysis Median Highly Competitive USD40,000US Market USD30k – 45k 0 USD50k AI Insight The offered salary of $40,000 per year is competitive and falls near the median for customer service representatives in the US market. The additional bonus and retirement benefits enhance the overall compensation package. ### Core Skills Required [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Call Center](https://jobicy.com/jobs?search_keywords=Call+Center.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Insurance](https://jobicy.com/jobs?search_keywords=Insurance.md) [Active Listening](https://jobicy.com/jobs?search_keywords=Active+Listening.md) [Data Entry](https://jobicy.com/jobs?search_keywords=Data+Entry.md) [Time Management](https://jobicy.com/jobs?search_keywords=Time+Management.md) [Team Collaboration](https://jobicy.com/jobs?search_keywords=Team+Collaboration.md) [Adaptability](https://jobicy.com/jobs?search_keywords=Adaptability.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Customer Service Representative position at Mutual of Omaha. With my experience in a contact center environment, I am confident in my ability to handle inbound calls efficiently and provide exceptional service. I possess strong communication skills and a commitment to resolving customer issues effectively. I am eager to contribute to your team and uphold the company's reputation for excellent service. Thank you for considering my application. I look forward to the opportunity to discuss how my skills align with the needs of your team. Copy ### Sample Interview Questions Can you describe a time when you handled a difficult customer and how you resolved the issue?In my previous role, a customer was upset about a billing error. I listened actively, apologized, and researched the issue. I corrected the error and followed up to ensure satisfaction, which turned the situation into a positive experience.How do you prioritize tasks when handling multiple calls or inquiries?I assess urgency and complexity, handle urgent issues first, and use notes to track follow-ups. I also utilize system tools to organize my workflow and ensure timely responses.Are you comfortable working in a fast-paced environment with set schedules?Yes, I thrive in fast-paced settings. I am used to managing high call volumes while maintaining quality. I am flexible with shifts and committed to reliable attendance.How do you stay updated on product knowledge and company policies?I take advantage of training sessions, read updates, and ask supervisors for clarification. I also take notes and use resources to ensure accurate information.Why do you want to work for Mutual of Omaha?Mutual of Omaha has a strong reputation for customer service and employee benefits. I am drawn to the company's values and the opportunity to grow within a supportive team environment. As a Workplace Solutions Customer Service Representative, you will provide exceptional service to our policyholders and providers by efficiently handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience. In this role, you’ll support a wide range of customer needs across our Group Insurance products, including Disability, Life, Accident, Critical Illness, Hospital Indemnity, and Paid Leave—ranging from straightforward policy questions to more complex claim related inquiries. You’ll use multiple internal systems and resources to investigate, resolve, and communicate solutions effectively. Your ability to listen, analyze information, and communicate clearly will be essential in helping customers understand their benefits, resolve concerns, and feel confident in the service they receive. Training is held Monday through Friday, 8:00 AM – 4:30 PM CST. Following training, your regular shift will transition to our closing hours: 9:00 AM – 5:30 PM CST / 10:00 AM – 6:30 EST WHAT WE CAN OFFER YOU: * Hourly Wage: $20.50, plus annual bonus opportunity, * 401(k) plan with a 2% company contribution and 6% company match. * Work-life balance with vacation, personal time and paid holidays. See our [benefits and perks page](https://www.mutualofomaha.com/careers/life-at-mutual/benefits-and-perks) for details. * Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. WHAT YOU’LL DO: * Handle inbound calls in a fast‑paced environment, delivering excellent customer service for routine inquiries and assisting with complex cases as needed. * Research and analyze incoming inquiries to resolve customer issues using relevant systems and policies. * Make outgoing calls to gather information on inquiries not readily available in systems. * Stay current on company, industry changes, and relevant regulations to ensure compliance and effectiveness. * Utilize service recovery techniques to turn complaints into opportunities for business growth and retention. WHAT YOU’LL BRING: * Experience in a customer service or contact center environment. * Excellent oral and written communication skills, with strong decision-making and analytical abilities. * Demonstrated telephone skills, providing quality customer service consistently. * Reliable attendance and flexibility to work various shifts, including overtime. * Proficient in computer systems and keyboarding, with a focus on detail orientation. * Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction. * You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do. * Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. PREFERRED: * Strong planning and organizational skills with the ability to prioritize effectively. * Basic product knowledge relevant to the assigned area. * Familiarity with medical terminology. We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the [hiring process](https://www.mutualofomaha.com/careers/about-us/hiring-process), email our Talent Acquisition area at [careers@mutualofomaha.com](mailto:careers@mutualofomaha.com). Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams Mutual of Omaha only accepts applications from [mutualofomaha.com/careers](https://www.mutualofomaha.com/careers). Legitimate communications will come from ‘@mutualofomaha.com.’ We never request sensitive information or extend job offers without conducting interviews. For more details, check our [Hiring FAQs](https://www.mutualofomaha.com/careers/our-hiring-process/frequently-asked-questions). Stay alert for scams and apply securely! [Hiring Policies and Legal Notices](https://www.mutualofomaha.com/careers/our-hiring-process/fair-chance-ordinance) Show more [Apply now >](https://jobicy.com/jobs/148322-customer-service-rep.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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