# Strategic Customer Success Manager Remote from[Mexico](https://jobicy.com/job-region/mexico.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted5 Jul 2026Apply before5 Aug 2026Experience level Midweight Views / Applies 37 / 1 [About company](https://jobicy.com/company/samsara.md) * Share About [Samsara](https://jobicy.com/company/samsara.md) Samsara provides software and insights for physical operations to help businesses operate their physical operations more efficiently. [Computer Software](https://jobicy.com/company-category/software.md) * 2015 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Samsara is seeking a Strategic Customer Success Manager to advise and guide their largest enterprise customers in adopting IoT solutions for fleet and industrial asset management. This role is remote in Mexico and involves managing the full customer lifecycle from onboarding to renewal, building relationships with executives and users, and collaborating cross-functionally with Sales, Support, and Product teams. The ideal candidate is a natural relationship builder with strong problem-solving skills and a growth mindset, comfortable explaining technology to diverse stakeholders. This position offers autonomy and opportunities for career growth in a hyper-growth environment. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This role requires managing complex enterprise relationships, understanding IoT technology, and coordinating multiple internal teams, which presents a high level of challenge, but it is not extremely technical or expert-level, hence a 4. ### Salary Analysis Median Highly Competitive $115,000US Market $90k – 140k 0 $154k AI Insight The job listing does not specify a salary, but for a Strategic Customer Success Manager in the US market, the typical range is $90,000-$140,000. The median of $115,000 is competitive for a high-growth IoT company like Samsara, especially considering the remote work flexibility. ### Core Skills Required [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Strategic Planning](https://jobicy.com/jobs?search_keywords=Strategic+Planning.md) [Account Management](https://jobicy.com/jobs?search_keywords=Account+Management.md) [IoT Solutions](https://jobicy.com/jobs?search_keywords=IoT+Solutions.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Data Analysis](https://jobicy.com/jobs?search_keywords=Data+Analysis.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Relationship Building](https://jobicy.com/jobs?search_keywords=Relationship+Building.md) [Enterprise Sales](https://jobicy.com/jobs?search_keywords=Enterprise+Sales.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Strategic Customer Success Manager position at Samsara. With a proven track record in managing enterprise customer relationships and driving adoption of complex IoT solutions, I am confident in my ability to help your largest customers achieve lasting value from Samsara's platform. Your description of the role resonates with my experience in cross-functional collaboration, from onboarding to renewal, and my passion for solving challenging operational problems. I have successfully guided customers through digital transformations, ensuring they see tangible improvements in safety, efficiency, and sustainability. I share Samsara's cultural principles of focusing on customer success, building for the long term, and winning as a team. I thrive in fast-paced environments and am eager to contribute to your mission of powering the physical operations that drive our economy. Thank you for considering my application. I look forward to the possibility of discussing how I can add value to Samsara and your strategic customers. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe a time when you helped a customer achieve significant business value from a complex product? What steps did you take?I worked with a transportation company that was struggling with driver safety and fuel efficiency. I conducted a needs analysis, demonstrated how our telematics solution could reduce accidents and fuel costs, and set up a phased rollout. Over six months, the customer saw a 30% reduction in incidents and a 15% improvement in fuel economy.How do you approach building relationships with multiple stakeholders in a large enterprise account?I map out the decision-makers and influencers, understand their individual goals, and tailor my communication. I schedule regular check-ins with executives to discuss ROI and with end-users to gather feedback. I also facilitate quarterly business reviews to ensure alignment.Describe a situation where you had to collaborate with sales, support, and product teams to solve a customer issue.We had a customer experiencing frequent system outages. I led a cross-functional call with support to diagnose the issue, product to prioritize a fix, and sales to manage the contract renewal. We resolved the technical problem and provided a service credit, retaining the account.How do you ensure customers adopt and expand their use of your product over time?I create a success plan with clear milestones and metrics. I provide training sessions, share best practices, and identify new use cases. I also monitor usage data to proactively engage customers who are underutilizing features, offering personalized guidance.What metrics do you use to measure customer success and health?I track product adoption rates, Net Promoter Score, renewal likelihood, and support ticket trends. I also look at business outcomes like reduction in downtime or cost savings. These metrics help me identify at-risk accounts and opportunities for expansion. Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara’s Enterprise Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. In this role, you will be part of our Customer Success team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara’s solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within. This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer’s business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team) as we scale globally and across new offices. This is a remote position open to candidates based in Mexico. You should apply if: * You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. * You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. * You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. * You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. * You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. ### In this role, you will: * Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. * Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment. * Create launch plans and a roadmap to increase product usage. * Track implementation progress, participation, product adoption, and account health. * Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases. * Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers. * Deeply understand the Samsara platform’s capabilities and explain them to customers of all types. * Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team) as we scale globally and across new offices. Minimum requirements for this role: * 5+ years of experience in a Senior Customer Success, Enterprise Customer Success Manager, Senior Account Management, or Strategic Consulting role. Enterprise SaaS experience preferred. * Bilingual (Spanish and English) is required. * Strong spoken and written language skills for working with multiple teams and publishing documentation. * This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence. * Experience supporting or working with technical products. * Excellent consultative skills with experience in end to end system implementations. * Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software. * Diplomacy, tact, and poise under pressure when working through customer issues. * Bachelor’s degree from a 4-year institution. * Candidate must be based in Mexico. An ideal candidate also has: * Strong bias for action, the ability to think big, with insistence on high standards. * Experience serving a large and complex customer base in B2B SaaS. * Thrives in an unstructured, fast-paced, and change-heavy environment. * Experience working with different countries of the LATAM regions preferred, but not required. Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below. Annual OTE Salary$1,264,927—$1,488,150 MXN Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why [our rewards](https://www.samsara.com/company/careers/benefits) are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [accessibleinterviewing@samsara.com](mailto:accessibleinterviewing@samsara.com) or [click here](https://forms.gle/DrM6DFQUiSgfPtCVA) if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use [Tofu](https://hiretofu.com/privacyPolicy), a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s [Candidate Privacy Notice](https://www.samsara.com/legal/candidate-privacy-notice) for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our [blog post here](https://samsara.com/blog/avoiding-fake-job-offers). Show more [Apply now >](https://jobicy.com/jobs/148734-strategic-customer-success-manager.md) > Annual salary information is not provided for this position. 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