# Customer Success Manager ITALY Remote from[Italy](https://jobicy.com/job-region/italy.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted5 Jul 2026Apply before5 Aug 2026Experience level Midweight Views / Applies 42 / 1 [About company](https://jobicy.com/company/trellix.md) * Share About [Trellix](https://jobicy.com/company/trellix.md) Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. [Computer & Network Security](https://jobicy.com/company-category/computer-network-security.md) * 2022 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Trellix is seeking a Customer Success Manager for Italy to drive customer loyalty and adoption of cybersecurity solutions. The role involves consulting with customers from system administrators to CSOs, developing success plans, and partnering with sales for expansion and retention. The ideal candidate has 7+ years of customer engagement experience in SaaS or cybersecurity, strong communication skills, and the ability to manage complex projects. This position offers an opportunity to directly contribute to Trellix's growth and success. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires 7+ years of experience and managing complex enterprise accounts, which is challenging but not the hardest due to clear processes and team support. ### Salary Analysis Median Market Rate $95,000US Market $70k – 130k 0 $143k AI Insight The offered salary is not specified, but based on US market standards for a Customer Success Manager in cybersecurity, the median is around $95,000. This role is based in Italy, so the actual compensation may be adjusted for local market conditions. ### Core Skills Required [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Account Management](https://jobicy.com/jobs?search_keywords=Account+Management.md) [Cybersecurity](https://jobicy.com/jobs?search_keywords=Cybersecurity.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Enterprise](https://jobicy.com/jobs?search_keywords=Enterprise.md) [Communication Skills](https://jobicy.com/jobs?search_keywords=Communication+Skills.md) [Relationship Building](https://jobicy.com/jobs?search_keywords=Relationship+Building.md) [Risk Management](https://jobicy.com/jobs?search_keywords=Risk+Management.md) [Project Management](https://jobicy.com/jobs?search_keywords=Project+Management.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my strong interest in the Customer Success Manager position at Trellix. With over 7 years of experience in customer engagement and account management within the SaaS and cybersecurity industry, I have a proven track record of driving customer loyalty and adoption. I have successfully managed portfolios of large enterprise clients, developed strategic success plans, and collaborated cross-functionally to ensure customer satisfaction and retention. In my previous role at XYZ Company, I consistently exceeded renewal targets by identifying expansion opportunities and mitigating risks. I am passionate about helping customers achieve their desired outcomes and thrive in fast-paced environments that require strong communication and problem-solving skills. I am excited about the opportunity to contribute to Trellix's growth and would love to bring my expertise to your team. Thank you for considering my application. Sincerely, Your Name Copy ### Sample Interview Questions Describe your experience managing a portfolio of large enterprise clients. How do you prioritize and ensure each customer's success?I typically segment my portfolio based on risk, value, and opportunity. For high-value accounts, I conduct quarterly business reviews and develop tailored success plans. I use CRM tools to track engagement and health scores, and I regularly communicate with cross-functional teams to address any issues proactively.How do you handle a customer who is not adopting the product as expected?I start by understanding the root cause through discovery calls and data analysis. I then create a targeted adoption plan, provide training resources, and schedule regular check-ins to track progress. If needed, I escalate to product teams for feedback.Can you give an example of how you identified an expansion opportunity within an existing account?In my previous role, I noticed a customer was using only basic features of our cybersecurity suite. I demonstrated how advanced modules could address their specific threats. This led to a $200,000 upsell, increasing their ROI and retention.How do you collaborate with sales and support teams to ensure a seamless customer experience?I hold weekly syncs with sales to discuss renewal risks and upsell opportunities. With support, I share customer feedback to improve product documentation and common issue resolution. I also ensure that any escalations are handled promptly.What metrics do you use to measure customer success?I focus on adoption rates, health scores, Net Promoter Score (NPS), renewal rates, and time-to-value. These metrics help identify at-risk accounts and opportunities for proactive engagement. Job Title: Customer Success Manager ITALY About Trellix Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at [https://trellix.com](https://trellix.com). Role Overview: The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Director of Customer Success. You will consult with customer across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires the use of Trellix solutions, services, educational offerings and premium support. About the role: * In this role you a have a tremendous opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to the Trellix’s growth and success. * As the lead customer liaison for strategic accounts, you will develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand the customer’s business strategy, technical environment, and measurements for success. * You will build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions. * Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion, retention and renewals opportunities. * You will be an advocate for our customers with a focus on transformation and engagement to promote a successful experience with our products and services and utilize Quarterly Business Reviews to continue alignment and highlight ongoing progress. * Develop a comprehensive understanding of typical business and cyber security challenges faced by customers while demonstrating the fundamental capability of our technology to drive feature adoption to maximize time to value and return on investment. * Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D and CS Engineering. * The cross-functional nature of this role provides a deeper understanding of all aspects of the business. * Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed. About You: * 7+ years of customer engagement and account management experience in a SaaS solutions company and/or an enterprise software/Cybersecurity industry is desirable. * As a trusted advisor, you are experienced in successfully working with a portfolio of large enterprise and major clients leading to adoption, expansion, and renewals of our dynamic products. * Strong customer orientation with the ability to manage complex projects and conflicting requirements. * Outstanding communication skills and ability to collaborate cross functionally * You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services * Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base * University degree or equivalent experience Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each other’s unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. * Retirement Plans * Medical, Dental and Vision Coverage * Paid Time Off * Paid Parental Leave * Support for Community Involvement We’re serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. Our Commitment to You: At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications. Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process. Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process. Show more [Apply now >](https://jobicy.com/jobs/148741-customer-success-manager-italy.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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