# Technical Account Manager II – Customer Onboarding Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 86,000 - 135,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted5 Jul 2026Apply before5 Aug 2026Experience level Midweight Views / Applies 32 / 2 [About company](https://jobicy.com/company/crowdstrike.md) * Share About [CrowdStrike](https://jobicy.com/company/crowdstrike.md) Stop breaches to allow our customers to go, protect, heal, and change the world. [Computer & Network Security](https://jobicy.com/company-category/computer-network-security.md) * 2011 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary CrowdStrike is hiring a Technical Account Manager II for Customer Onboarding to lead new customer integrations post-sale. The role involves project management, customer advocacy, and technical troubleshooting to ensure successful deployment. Candidates need expertise in Windows Server and enterprise security, along with strong communication skills. The position offers a competitive salary and the opportunity to work in a fast-paced cybersecurity environment. This role is crucial for setting customers up for long-term success with CrowdStrike's AI-native platform. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This role requires a blend of technical expertise in cybersecurity and enterprise technologies, along with strong customer management skills. The complexity of handling customer onboarding in a fast-paced, high-stakes environment like CrowdStrike makes it moderately difficult. ### Salary Analysis Median Highly Competitive USD110,500US Market USD70k – 150k 0 USD165k AI Insight The offered salary range of $86,000 - $135,000 is competitive for a Technical Account Manager II role in the cybersecurity industry. The median of $110,500 aligns well with market rates, particularly considering the company's focus on AI and advanced cybersecurity. ### Core Skills Required [Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer+Onboarding.md) [Cybersecurity](https://jobicy.com/jobs?search_keywords=Cybersecurity.md) [Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical+Account+Management.md) [Windows Server](https://jobicy.com/jobs?search_keywords=Windows+Server.md) [Project Management](https://jobicy.com/jobs?search_keywords=Project+Management.md) [Customer Advocacy](https://jobicy.com/jobs?search_keywords=Customer+Advocacy.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Cloud Security](https://jobicy.com/jobs?search_keywords=Cloud+Security.md) [Incident Response](https://jobicy.com/jobs?search_keywords=Incident+Response.md) [AI-powered Security](https://jobicy.com/jobs?search_keywords=AIpowered+Security.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Technical Account Manager II - Customer Onboarding position at CrowdStrike. With a strong background in cybersecurity and customer success, I am confident in my ability to guide new customers through the integration process. In my previous role, I successfully onboarded numerous enterprise clients, ensuring seamless deployment and high satisfaction. I possess deep knowledge of Windows Server and enterprise security technologies, and I excel at cross-functional collaboration. I am particularly drawn to CrowdStrike's mission to stop breaches and its innovative AI-native platform. I look forward to the opportunity to contribute to your team and help customers achieve success from day one. Thank you for considering my application. I am eager to discuss how my skills align with CrowdStrike's goals. Sincerely, [Your Name] Copy ### Sample Interview Questions How do you handle a difficult customer during onboarding?I listen to their concerns, validate their issues, and work with internal teams to provide timely solutions while keeping communication transparent. I also set clear expectations and follow up regularly to ensure satisfaction.Describe your experience with Windows Server and enterprise security.I have extensive experience administering Windows Server environments, including Active Directory, Group Policy, and security configurations. I've also implemented enterprise security solutions such as endpoint protection, SIEM integration, and access controls.How would you approach a customer who is resistant to the onboarding process?I would first understand their concerns by asking open-ended questions and empathizing with their perspective. Then, I'd highlight the benefits of the onboarding process and provide examples of successful deployments. I'd also collaborate with them to tailor the process to their specific needs.Explain a time you identified a process improvement in customer onboarding.At my previous company, I noticed that customers were facing delays due to unclear documentation. I created a standardized onboarding checklist and a knowledge base article for common issues, which reduced onboarding time by 20% and improved customer satisfaction scores.How do you stay current with cybersecurity trends?I regularly follow industry blogs like Krebs on Security and The Hacker News, participate in webinars, and attend cybersecurity conferences. I also hold certifications such as CISSP and CEH, and I'm part of professional communities where we discuss emerging threats and technologies. As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Customer Onboarding Technical Account Manager with CrowdStrike you will engage with a wide range of customers post sale and lead them through the integration process. This starts with an internal hand-off with Sales all the way to a successful deployment, and hand-off to the sustained Technical Account Manager. In this role, you will be responsible for assisting with provisioning new customers, documenting and overcoming challenges in the Onboarding phase, and setting our customers up for long-term engagement and success. If this sounds good to you, we’d love you to consider joining us as a Customer Onboarding TAM. What You’ll Do: * Onboard new Mid-Market CrowdStrike Premium Support Customers * Work with customers and account teams to identify and deliver success criteria for the first 90 days * Provide project leadership for new customer implementations * Identify opportunities for process improvement * Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. * Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. * Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. * Escalate customer issues to management when appropriate. * Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. * Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. * Create knowledge base content to capture new learning for reuse throughout the company and user base. * Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. * Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. * Drive support cases to ensure issues are being resolved in a timely manner What You’ll Need: * Bachelor’s Degree or equivalent experience * Professional fluency with the English language * Experience working with Windows Server Operating Systems * Knowledge of enterprise web technologies, security and cutting-edge infrastructures * Excellent customer service skills and ability to quickly establish technical credibility with customers * Excellent communication skills, written and verbal * Proven problem-solving skills * Collaborative attitude * Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. * Commitment to customer success Bonus Points: * Bachelor’s Degree in Computer Science or equivalent * ITIL or PMP Certification * 5+ years of Customer Success/Project Management/Technical Account Management experience in SaaS organization * Deep expertise in Linux and Mac platforms #LI-Remote #LI-RL1 Benefits of Working at CrowdStrike: * Market leader in compensation and equity awards * Comprehensive physical and mental wellness programs * Competitive vacation and holidays for recharge * Paid parental and adoption leaves * Professional development opportunities for all employees regardless of level or role * Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections * Vibrant office culture with world class amenities * Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions–including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs–on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [recruiting@crowdstrike.com](mailto:recruiting@crowdstrike.com) for further assistance. [Find out more about your rights as an applicant.](http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) CrowdStrike participates in the E-Verify program. [Notice of E-Verify Participation](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) [Right to Work](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf) CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $86,000 – $135,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please [click here](http://crowdstrike.wd5.myworkdayjobs.com/crowdstrikecareers/page/a78c53e64ec61001f47d48a4699e0000). Expected Close Date of Job Posting is:09-01-2026 Show more [Apply now >](https://jobicy.com/jobs/148743-technical-account-manager-ii-customer-onboarding.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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