# Customer Success Engineer Remote from[UK](https://jobicy.com/job-region/uk.md), [Brazil](https://jobicy.com/job-region/brazil.md) +4 more, [Mexico](https://jobicy.com/job-region/mexico.md), [Argentina](https://jobicy.com/job-region/argentina.md), [Costa Rica](https://jobicy.com/job-region/costa-rica.md), [Philippines](https://jobicy.com/job-region/philippines.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted5 Jul 2026Apply before5 Aug 2026Views / Applies 41 / 3 [About company](https://jobicy.com/company/commandlink.md) * Share About [CommandLink](https://jobicy.com/company/commandlink.md) Delivering innovative technology solutions to connect and protect the world. [Information Technology & Services](https://jobicy.com/company-category/information-technology-services.md) * 2007 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary CommandLink is seeking a Customer Success Engineer to own the technical relationship for enterprise accounts, driving platform adoption and account health. This remote role involves configuring monitoring and automation tools, troubleshooting network and infrastructure issues, and acting as a bridge between customers and product teams. The ideal candidate has hands-on experience as an MSP engineer or corporate IT administrator, with expertise in scripting, server administration, and network deployment. This role offers a path toward team leadership for the right person, blending deep technical work with customer-facing responsibilities. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires deep technical expertise across networking, automation, and monitoring, plus the ability to independently resolve complex issues and communicate effectively with customers and internal teams, making it challenging but not the hardest. ### Salary Analysis Median Highly Competitive $95,000US Market $60k – 130k 0 $143k AI Insight Since no salary was provided, we estimate a competitive median of $95,000 based on market data for Customer Success Engineers in the US. The typical range is $60,000 to $130,000, depending on experience and location. ### Core Skills Required [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Technical Support](https://jobicy.com/jobs?search_keywords=Technical+Support.md) [Network Engineering](https://jobicy.com/jobs?search_keywords=Network+Engineering.md) [Scripting](https://jobicy.com/jobs?search_keywords=Scripting.md) [Automation](https://jobicy.com/jobs?search_keywords=Automation.md) [Monitoring Tools](https://jobicy.com/jobs?search_keywords=Monitoring+Tools.md) [Firewalls](https://jobicy.com/jobs?search_keywords=Firewalls.md) [Server Administration](https://jobicy.com/jobs?search_keywords=Server+Administration.md) [Platform Adoption](https://jobicy.com/jobs?search_keywords=Platform+Adoption.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) ### Cover Letter Sample Dear Hiring Team, I am thrilled to apply for the Customer Success Engineer position at CommandLink. With over 5 years of hands-on experience as an IT administrator and MSP engineer, I have a proven track record of deploying monitoring solutions, troubleshooting complex networks, and driving customer adoption. I am particularly drawn to CommandLink's innovative platform and the opportunity to own the technical relationship from onboarding through long-term success. My background includes configuring SolarWinds and Dynatrace, scripting automations in Python, and managing firewalls and servers. I thrive in fast-paced environments and excel at translating technical concepts for diverse audiences. I look forward to leveraging my skills to help customers maximize value from your platform and contribute to product improvements. Thank you for considering my application. I am excited about the possibility of joining your team and driving customer success. Copy ### Sample Interview Questions Describe your experience with configuring monitoring tools like SolarWinds, Auvik, or Dynatrace.In my previous role at an MSP, I configured SolarWinds for over 50 clients, setting up custom alerts and dashboards for network performance and server health. I also automated routine checks using PowerShell scripts to reduce manual workload.How do you approach a customer who is struggling to adopt a new platform?I start by listening to their specific pain points and goals, then create a tailored onboarding plan with clear milestones. I provide hands-on training and documentation, and schedule regular check-ins to address issues early, ensuring they see quick value.Can you give an example of a time you automated a process to improve efficiency?At a corporate IT role, I wrote a Python script that automatically onboarded new users into Active Directory, assigned permissions, and configured email settings, reducing setup time from 2 hours to 15 minutes per user.How do you prioritize multiple customer issues simultaneously?I categorize issues by severity and impact. For example, a network outage affecting billing gets immediate attention, while a feature request is logged for the product team. I communicate timelines to customers and escalate when needed to ensure SLAs are met.Tell us about a challenging network troubleshooting scenario you resolved.A client experienced intermittent VoIP drops. I analyzed packet captures and discovered a misconfigured firewall rule prioritizing backup traffic over voice. I reconfigured QoS policies and worked with the ISP to fix latency, restoring call quality within a day. About Command|Link Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line. Learn more about us [here](https://www.commandlink.com/)! This is a 100% remote position! About the Role CommandLink is redefining how enterprise customers onboard, adopt, and get lasting value from our platform, and we’re looking for a Customer Success Engineer to be the technical owner of that relationship from day one. This is a technical, hands-on role built for someone who has lived inside real infrastructure: someone who has configured monitoring systems, scripted automations, managed servers, and worked directly with firewalls and network environments, not someone who has only advised from the outside. The ideal candidate comes from an MSP background or a corporate IT administrator seat, where they learned to move fast, solve problems directly, and speak fluently about networks, security, and systems without translation. You will be the primary technical point of contact for CommandLink’s enterprise accounts, accountable for turning first contact into full platform adoption and long-term account health, and you will earn that trust by listening closely to what customers actually need, validating those needs technically, and feeding that insight back into our product organization. This role is built with a growth path toward a future team leadership track for the right person. What You’ll Do * Own the technical relationship for enterprise accounts from kickoff through full platform adoption, with account health and adoption as your primary success metrics * Configure and deploy monitoring, alerting, and automation policies directly within customer environments * Set up and tune systems across monitoring and RMM tooling, bringing genuine hands-on fluency rather than surface-level familiarity * Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision * Script and automate technical workflows and integrations to reduce manual lift and speed time to value * Act as the technical translator between customers and CommandLink’s product team, listening to requests, validating what’s technically feasible, and channeling that feedback into product improvements * Build and continuously refine a repeatable technical onboarding playbook that scales across the customer base * Support renewal and expansion conversations with deep technical credibility, without owning a sales quota * Provide occasional technical support on new-business sales calls when infrastructure expertise is needed to move a deal forward * Partner with solutions engineering and product teams to ensure customer feedback shapes future platform direction * Take on additional responsibilities and projects as needed to support the success of the team and organization What You Bring Required * 3 years minimum, 5+ years preferred, in a hands-on technical role at an MSP or as a corporate IT administrator * Direct, practical experience with scripting, server administration, and network deployment, including firewalls * Real hands-on experience with monitoring and RMM platforms such as SolarWinds, Auvik, Dynatrace, or Kaseya * Demonstrated ability to configure, troubleshoot, and resolve technical issues independently rather than escalating them * Strong communication skills with the ability to translate technical detail for both customers and internal product teams * Comfort working across security, network, and alerting concepts fluently enough that customers trust you as a technical authority Nice to Have * Experience at an MSP or software provider serving the MSP market * Prior exposure to ITSM or ITIL concepts, though this is not the primary hiring background for this role * Experience building technical onboarding playbooks or repeatable processes from scratch * Interest in growing into a future team leadership or Director-track role Why you’ll love life at Command|Link Join us at CommandLink, where you’ll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? * Room to grow at a high-growth company * An environment that celebrates ideas and innovation * Your work will have a tangible impact * Flexible time off * Fun events at cool locations * Employee referral bonuses to encourage the addition of great new people to the team At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role. AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made. Show more [Apply now >](https://jobicy.com/jobs/148746-customer-success-engineer.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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