# Air Customer Service Agent, After Hours – REMOTE US Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 32,000 - 44,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted5 Jul 2026Apply before5 Aug 2026Experience level Midweight Views / Applies 48 / 3 [About company](https://jobicy.com/company/carnival-corporation-plc.md) * Share About [Carnival Corporation & plc](https://jobicy.com/company/carnival-corporation-plc.md) Provides unparalleled cruise vacations through a world-class portfolio of cruise lines and a global fleet of more than 90 ships. [Leisure, Travel & Tourism](https://jobicy.com/company-category/leisure-travel-tourism.md) * 1972 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This remote after-hours Air Customer Service Agent role supports urgent travel needs for cruise lines (Princess, Holland America, Seabourn). Responsibilities include handling disrupted flights, booking air travel, and arranging hotel/ground transport for crew and guests. Requires 3+ years of travel agency or airline experience, proficiency in Sabre, and availability for overnight and weekend shifts. The position offers training, benefits, and travel perks but has a relatively low salary range. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires specialized Sabre knowledge and crisis management under time pressure, but it is not a senior or highly technical position, so difficulty is moderate. ### Salary Analysis Median Market Rate USD38,000US Market USD30k – 50k 0 USD55k AI Insight The offered salary range of $32,000-$44,000 is below the typical market median for similar roles in the US, which is around $38,000-$45,000. While the hourly range ($16.35-$22.07) aligns with entry-level customer service, the specialized skills (Sabre, after-hours) and remote nature make it less competitive. Benefits and travel perks partially offset the lower base pay. ### Core Skills Required [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Travel Operations](https://jobicy.com/jobs?search_keywords=Travel+Operations.md) [Sabre](https://jobicy.com/jobs?search_keywords=Sabre.md) [Airline Reservations](https://jobicy.com/jobs?search_keywords=Airline+Reservations.md) [Remote Work](https://jobicy.com/jobs?search_keywords=Remote+Work.md) [After Hours Support](https://jobicy.com/jobs?search_keywords=After+Hours+Support.md) [Crisis Management](https://jobicy.com/jobs?search_keywords=Crisis+Management.md) [Communication Skills](https://jobicy.com/jobs?search_keywords=Communication+Skills.md) [Multitasking](https://jobicy.com/jobs?search_keywords=Multitasking.md) [Team Collaboration](https://jobicy.com/jobs?search_keywords=Team+Collaboration.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Air Customer Service Agent, After Hours position. With over 3 years of experience in travel agency operations and strong proficiency in Sabre, I am well-prepared to handle urgent travel disruptions for your crew and guests. My ability to work independently in a fast-paced, after-hours environment ensures timely and accurate solutions. I thrive on providing excellent customer service and can quickly adapt to changing travel needs. I am available for the required overnight and weekend shifts and am eager to contribute to the Princess Cruises team. Thank you for considering my application. I look forward to the opportunity to discuss how my skills align with your needs. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe a time when you handled a flight disruption for a traveler under time pressure. What steps did you take?In my previous role as a travel agent, a crew member's flight was canceled due to weather. I quickly checked alternative flights using Sabre, found a connection with minimal delay, rebooked the passenger, and arranged hotel accommodation. I communicated the changes clearly and ensured they made the new flight.How do you prioritize tasks when multiple urgent requests come in simultaneously?I assess each request based on urgency and impact, for example, a crew member needing to join a ship versus a guest with a non-critical delay. I use a triage approach, handling the most time-sensitive issues first, and keep stakeholders informed of expected resolution times.What experience do you have with the Sabre system, specifically with ticketing and exchanges?I have 3 years of daily use of Sabre, including creating bookings, issuing tickets, processing exchanges, and managing queues. I am comfortable with pricing rules and can efficiently reissue tickets in compliance with airline policies.This role requires working overnight and weekend shifts. How do you maintain focus and accuracy during those hours?I maintain a consistent sleep schedule and prepare mentally for night shifts. I take short breaks to stay alert, and I double-check all entries for accuracy, as errors can be costly. I also stay hydrated and have a quiet workspace.How would you handle a situation where a guest is frustrated about a travel disruption and takes it out on you?I remain calm and empathetic, listening to their concerns without taking it personally. I apologize for the inconvenience and focus on solving the problem. I clearly explain the options and empower them to choose a solution, which often diffuses the situation. Princess Cruises, Holland America Line, and Seabourn offer world-renown vacations at sea to travelers around the globe. This is an opportunity to join a dynamic, unified organization as part of their highly experienced team in our corporate office. We’re looking for an amazing Air Customer Service Agent, After Hours to fill this role. You will be joining the Travel Services team for a home-based position to cover duties while the office is closed. Here’s a summary of what we are looking for in an Air Customer Service Agent, After Hours. Is this you? Responsibilities * Processes urgent air travel outside of business hours for shipboard officers, crew, guest entertainers, vendors, contractors, and shoreside employees, usually in cases where trips have been disrupted for unforeseen reasons. * Provides excellent customer service and support for cruise guests that either have a disruption to their travel plans or require immediate assistance with flights to get from their homes to join their cruise or from the end of their cruise to get back home. * Administers hotel and ground transportation arrangements for shipboard officers, crew and guest entertainers including creation/communication of hotel rooming lists and ground transportation manifests. * Answers phone calls and monitors e-mails for shoreside travelers in need of urgent assistance outside of business hours (aka Corporate Travel), providing timely and accurate information. * Finds the best combination of price, convenience, and comfort, and issues the resulting air tickets. Provides cross-function support to Company Travel team as needed, ensuring that overall department needs are met when coverage is needed. * Follows all Company and department-specific policies and procedures during daily operations of the job. * Any additional work-related duties as assigned by the supervisor or manager. Requirements * Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management. * This job normally requires 3 years of related experience in a travel agency, airline or wholesale travel agency * Proficient in Microsoft Word, Excel, and Lotus Notes/Microsoft Outlook. * Ability to work independently and think quickly. * Knowledge of all aspects of the Sabre airline reservations system such as creation of an air booking, ticketing, exchanges, pricing, routing and queue processing. * Flexible schedule that includes nights and weekends. After-hours team will need to be available for work, 6pm-6am M – F (9 hour shifts with 1 hour lunch), 5pm-6am S-S. Shift assigned will be anytime between those hours. * Must be available for an initial 4-6 weeks, paid training period * Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). Please note that this position can be 100% fully remote, US Only (please note that Princess Cruise Lines is not setup to hire anyone in the following states: AR, CA, CO, CT, DE, HI, IA, KY, LA, ME, MS, MT, ND, NE, NV, NY, SD, VT, WA, WV, WY). What You Can Expect * Cruise and Travel Privileges for You and Your Family * Health Benefits * 401(k) * Employee Stock Purchase Plan * Training & Professional Development * Tuition & Professional Certification Reimbursement * Base Hourly Range: $16.35 to $22.07. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates’ qualifications and experience uniquely. Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: [https://www.princess.com/aboutus/culture-framework/](https://www.princess.com/aboutus/culture-framework/). Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [recruiting@hollandamericagroup.com](mailto:recruiting@hollandamericagroup.com) #PCL Show more [Apply now >](https://jobicy.com/jobs/148748-air-customer-service-agent-after-hours-remote-us.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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