# Seasonal Customer Care Market Specialist Remote from[Canada](https://jobicy.com/job-region/canada.md)Salary, yearly, CAD 42,000 - 42,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted7 Jul 2026Apply before7 Aug 2026Experience level Midweight Views / Applies 31 / 1 [About company](https://jobicy.com/company/lush-fresh-handmade-cosmetics.md) * Share About [Lush Fresh Handmade Cosmetics](https://jobicy.com/company/lush-fresh-handmade-cosmetics.md) Create a cosmetic revolution to save the planet. [Cosmetics](https://jobicy.com/company-category/cosmetics.md) * 1995 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This seasonal role at Lush involves providing top-tier customer care across multiple channels, including phone, chat, and email. As a Customer Care Market Specialist, you will handle inquiries, resolve issues, and promote brand values while working remotely. The position requires strong communication skills, problem-solving abilities, and a customer-first mindset. It is ideal for current Lush employees looking for a temporary opportunity to contribute during peak seasons. The contract runs from October 2026 to January 2027, with a focus on delivering a world-class customer experience. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role is moderate in difficulty as it requires strong communication and problem-solving skills, but it follows trained methods and is seasonal, so it is not highly complex. ### Salary Analysis Median Highly Competitive CAD42,000CA Market CAD30k – 50k 0 CAD55k AI Insight The offered salary of $42,000 CAD per year is aligned with the market median for customer care roles in Canada. Given the seasonal nature and internal requirement, it is competitive and fair. ### Core Skills Required [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Remote Work](https://jobicy.com/jobs?search_keywords=Remote+Work.md) [Seasonal](https://jobicy.com/jobs?search_keywords=Seasonal.md) [CRM](https://jobicy.com/jobs?search_keywords=CRM.md) [Brand Advocacy](https://jobicy.com/jobs?search_keywords=Brand+Advocacy.md) [Team Collaboration](https://jobicy.com/jobs?search_keywords=Team+Collaboration.md) [Time Management](https://jobicy.com/jobs?search_keywords=Time+Management.md) ### Cover Letter Sample Dear Hiring Team, I am excited to apply for the Seasonal Customer Care Market Specialist position at Lush. As a current employee, I am deeply aligned with Lush's values and passionate about delivering exceptional customer experiences. My strong communication skills, attention to detail, and ability to work collaboratively make me a great fit for this role. I have experience handling customer inquiries across multiple channels and thrive in fast-paced environments. I am eager to contribute during the busy season and help maintain Lush's reputation for world-class service. Thank you for considering my application. Sincerely, [Your Name] Copy ### Sample Interview Questions How do you handle a difficult customer who is upset about a delayed order?I would first listen actively to understand their frustration, apologize sincerely, and then investigate the issue using our tracking systems. I would provide a clear resolution, such as expedited shipping or a replacement, and follow up to ensure satisfaction.Can you describe a time you went above and beyond for a customer?In a previous role, I noticed a customer was disappointed with a product. I offered a personalized recommendation based on their preferences and included a sample. They later returned to purchase more and became a loyal client.How do you prioritize tasks when handling multiple customer inquiries simultaneously?I assess urgency and impact first, such as addressing crisis situations immediately. I use efficient note-taking and system tools to stay organized, and I communicate with the team if I need support to ensure all customers receive timely responses.Why do you want to work in this seasonal role specifically at Lush?I am passionate about Lush's ethical values and products. As a current employee, I appreciate the company culture and want to deepen my customer care skills during the busy season while contributing to a brand I believe in.How do you stay updated on product knowledge and brand initiatives?I regularly review training materials, attend team meetings, and use Lush's internal resources. I also engage with new product launches to provide accurate and enthusiastic recommendations to customers. Job Title: Seasonal Customer Care Market Specialist Rate: $21/hour CAD Location: Remote (within Canada) Application Deadline: Friday, July 31st, 2026 at 5:00pm PST Start Date: October 12, 2026 OR October 26, 2026 Terms of employment: Full-Time, Hourly, Seasonal * Successful candidates must be eligible to work in Canada for the duration of the contract, through January 31, 2027. * For successful current core staff members, you will return to your core role within the business once your seasonal contract is complete. Availability: Seasonal contract will run until or before January 31, 2027. Hourly, with an ability to work a minimum of 4 days per week, including at least 1 weekend day. Hours of operation are from 6am – 6:15pm PST (week days) and 7am – 3:30pm PST (weekend days). Extended hours apply from mid-November to mid-January. Must be available on December 26th. Blackout dates for time off requests in effect during this period. Must have reliable and fast internet connection and a private space to work in that is away from the rest of your household. The Customer Care Market Specialist plays an essential role in growing talent in our business through collaboration and sharing best practices with the Customer Care teams across the Global Lush Group. You know how to be curious about their opportunities and how to be real with feedback and support. As a growing business, Lush needs people who can adapt and evolve to the needs of our business, analyze and respond to your learner’s needs. Our Lush staff live with purpose, finding their personal value connected with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife Reporting to the Customer Care Market Manager, the Customer Care Specialist undertakes the following RESPONSIBILITIES: * Communicate with global Lush customers through various channels, including phone, chat, text, and email * Handle customer feedback and answer questions using trained methods and tools to provide accurate, valid, and complete information * Assist with responding to customers in crisis situations * Assist customers with digital orders * Quickly identify and solve problems on the spot to address any customer issues while providing technical and troubleshooting support * Stay up to date with brand and product training to provide information on products and company initiatives. * Educate customers on our brand values, including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, etc. * Drive sales through effective Product recommendations * Investigate lost packages with our transport partners * Follow and promote all company policies, guidelines, procedures, and expectations * Follow and maintain all data privacy procedures to ensure the safety and security of customer information * Meet and exceed service levels and departmental goals * Consistently deliver a world-class customer experience. Host meaningful consultations to identify their needs by listening attentively and asking open-ended questions. Show off our amazing products by demonstrating their unique benefits and features. Seek opportunities to make customers’ day and leave the world Lusher than we found it. You bring the following QUALIFICATIONS: Required: * Current Lush employee * Ability to identify and assess customer needs and resolve issues with a customer-first approach * Strong oral and written communication skills with accurate spelling and grammar * Excellent computer skills; ability to navigate multiple screens and programs * Open availability and flexible to working evenings and occasional weekends, overtime, and holidays * Strong critical thinking skills, creativity, and problem-solving skills * Exceptional organizational skills and impeccable attention to detail * Reliable, consistent attendance, punctual, and dependable * Strong teamwork ethic, with the ability to prioritize one’s well-being by taking scheduled breaks and staying up-to-date with company news and updates. * Ability to maintain a calm and positive attitude, remain engaged in your work, and lead by example * Ability to de-escalate customers * Great team player, as well as self-motivated and proactive * Fluid and flexible to continuous improvement changes within the department Preferred: * Post-secondary education * Contact center or customer support experience * Accustomed to working in a highly seasonal, high-pressure environment * Written and verbal fluency in the French language is an asset Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer. We thank all interested applicants; however, only select applicants will be considered for this opportunity based on our selection criteria. Recruitment Process Overview: Application Deadline: Friday, July 31st, 2026 at 5:00pm PST Best of luck on your job search, and don’t forget to follow us to learn more! [We Are Lush](https://weare.lush.com/)[YouTube](https://www.youtube.com/@LUSH) [LinkedIn](http://www.linkedin.com/company/lush-fresh-handmade-cosmetics) Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: [Calls to Action #92](https://ehprnh2mwo3.exactdn.com/wp-content/uploads/2021/01/Calls_to_Action_English2.pdf). We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with. Show more [Apply now >](https://jobicy.com/jobs/148932-seasonal-customer-care-market-specialist.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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