# Customer Care Agent – Leasing company – French market Remote from[Spain](https://jobicy.com/job-region/spain.md)Salary, yearly, EUR 20,000 - 23,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted7 Jul 2026Apply before7 Aug 2026Experience level Entry-Level Junior Views / Applies 24 / 1 [About company](https://jobicy.com/company/bosch-group.md) * Share About [Bosch Group](https://jobicy.com/company/bosch-group.md) Invented for life. [Computer Software](https://jobicy.com/company-category/software.md) * 1886 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This is a Customer Care Agent role at Bosch Service Solutions, focusing on the French market for a leasing company. The agent will provide digital technical support, manage renting subscriptions, handle billing and claims, and maintain high data quality. The position offers comprehensive training and requires strong multitasking, communication, and customer service skills. It is a dynamic, fast-paced environment with a salary range of €20,000-€23,000 per year. The ideal candidate is passionate about technology and the automotive industry. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role is entry-level with comprehensive training, but requires some customer service experience and multitasking, making it moderately easy. ### Salary Analysis Median Market Rate EUR21,500EU Market EUR18k – 28k 0 EUR31k AI Insight The offered salary of €20,000-€23,000 per year is slightly below the European market median for customer care agents, which typically ranges from €18,000 to €28,000. However, the comprehensive training and Bosch brand may compensate for this. ### Core Skills Required [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Multitasking](https://jobicy.com/jobs?search_keywords=Multitasking.md) [MS Office](https://jobicy.com/jobs?search_keywords=MS+Office.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Technical Support](https://jobicy.com/jobs?search_keywords=Technical+Support.md) [Attention to Detail](https://jobicy.com/jobs?search_keywords=Attention+to+Detail.md) [CRM Systems](https://jobicy.com/jobs?search_keywords=CRM+Systems.md) [French Language](https://jobicy.com/jobs?search_keywords=French+Language.md) [Billing](https://jobicy.com/jobs?search_keywords=Billing.md) ### Cover Letter Sample I am writing to apply for the Customer Care Agent position at Bosch Service Solutions. With my strong customer service background and passion for the automotive industry, I am excited to contribute to your team. I am proficient in multitasking across various systems and committed to providing high-quality support. I look forward to bringing my communication skills and eagerness to learn to this role. Thank you for considering my application. I am confident that I can excel in this fast-paced environment and deliver exceptional service to your clients. Copy ### Sample Interview Questions Describe a time you handled a difficult customer. What steps did you take?I listened actively to understand their issue, empathized with their frustration, and followed company procedures to resolve the problem. I ensured to keep them updated until the issue was fully resolved.How do you prioritize tasks when handling multiple customer requests?I assess urgency and impact, and use a ticketing system to organize tasks. I communicate with customers about expected response times and keep detailed notes to avoid errors.What experience do you have with billing or subscription management?In my previous role, I processed billing inquiries, updated payment methods, and handled subscription changes. I am detail-oriented and ensure accuracy in all transactions.Why are you interested in working for Bosch and in the automotive sector?I am passionate about technology and cars, and Bosch's reputation for innovation aligns with my interests. I am excited to support customers who share this passion.How do you stay motivated in a fast-paced environment?I set small goals throughout the day, take short breaks to refocus, and remind myself of the positive impact I have on customers. I also enjoy the challenge of dynamic work. ## Company Description We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world. We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas. As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center. ## Job Description Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions. Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience, what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company. SCOPE: Responsible for processing incoming customer and service-related tasks. Works efficiently across multiple systems and tools, ensuring that all data is entered, updated, and completed correctly and on time. Supports the Customer Service team by maintaining high data quality, structured workflows, and reliable case handling RESPONSIBILITIES: (not limited to) • Provide digital technical support on products, using databases, troubleshooting tools, knowledge articles and other complex resources. • Manage renting service subscriptions (New subscription, subscription information, update products and services, etc.). • Billing (Change of payment method, incidence of billing, billing and other matters related to billing). • Update personal information and ensure the Privacy Regulations. • Know customer needs by issuing outgoing follow-up calls when needed. • Manage claims/problems, write down the update for each case, ensure follow-up and customer satisfaction, and report customer feedback on the product. • Strive to continuously develop and improve processes and service to always ensure the best customer experience. Focus on a precise and polite form of communication. You bring the passion, and we’ll give you the training. This role includes a company-paid comprehensive training in English. DESIRED COMPETENCIES: • Previous experience on customer service. Used to work on a high quality environment, following standards and procedures • Strong multitasking skills across several tools and systems. • Advanced user in office tools like MS Office . • Reliable, structured, and solution oriented. • Good judgement for recognizing unclear or special cases. • Good communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language. • Customer satisfaction oriented. If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team. What we offer: * Comprehensive Training: As a member of our team, you’ll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project. * Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company. * Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products. Furthermore, as part of our “BOSCHContigoMás” benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us. * Contract Stability, long term oriented. * Opportunity for after 6 months for work abroad within the EU authorized countries for up to 30 days per year. Work from Monday to Friday – ¡Weekends off! * Monday to Thursday: 7:30 a 15.30 h. Friday: 7:30 a 14:30h. * Remote or Hybrid work model. ¡Work from anywhere in Spain! * Competitive Salary: In line with our internal compensation policy, the salary range for this position is between approximately 20.000€ and 23.000€ gross per year, based on a full annual working schedule, as stipulated in the applicable collective bargaining agreement. The final salary offer will be determined within this range and will reflect your relevant experience, skills, and qualifications. We also offer a comprehensive and competitive benefits package. We will be happy to share further details regarding compensation, benefits, and development opportunities as you progress through the selection process. ## Qualifications • Minimum 1–2 years of experience in customer service, data processing, or back-office roles. • Language skills: FRENCH: bilingual + ENGLISH: C1 (working proficient/Fluent) • Strong computer skills and ability to work with multiple systems at once. • Fast learner, organized. Curious and hunger to learn more. • Customer service mindset with a focus on accuracy and timely execution. • Ability to work efficiently in a high-volume environment ## Additional Information At BOSCH, we believe that diversity is a cornerstone of innovation and success. We are committed to creating an inclusive environment where all individuals, regardless of their background, identity, or experiences, feel valued and empowered to contribute their unique perspectives. We celebrate the differences that make us stronger and strive to foster a workplace that reflects the diverse communities we serve. We encourage applications from individuals of all races, ethnicities, genders, sexual orientations, ages, abilities, and backgrounds. Our goal is to build a team that not only represents a variety of perspectives but also drives creativity and collaboration. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices are free from bias. Join us in our commitment to diversity and inclusion, and help us create a workplace where everyone can thrive. (Oferta abierta al programa MGM) Show more [Apply now >](https://jobicy.com/jobs/148933-customer-care-agent-leasing-company-french-market.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Customer Success remote jobs * ![SupportYourApp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/cb14e643-221-1.jpg) SupportYourApp ### [(fluent English & French) Customer Support Consultant, hospitality](https://jobicy.com/jobs/148940-fluent-english-french-customer-support-consultant-hospitality.md) Who are we?SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer… ![Europe flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/eu.svg) EU•Full TimeNEW* ![Genesys logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/16485bab-221.jpeg) Genesys ### [Senior Customer Success Manager](https://jobicy.com/jobs/148939-senior-customer-success-manager.md) Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 104k-183k/year* ![Cox Enterprises logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/613a036d6c31-221.webp) Cox Enterprises ### [Customer Care Specialist II](https://jobicy.com/jobs/148938-customer-care-specialist-ii.md) CompanyCox Automotive – USAJob Family GroupCustomer Care GroupJob ProfileCustomer Care Specialist IIManagement LevelIndividual ContributorFlexible Work Option Hybrid – Ability to work remotely part of the weekTravel %NoWork ShiftDayCompensationHourly base pay… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 36,340-54,620/year* ![UnitedHealth Group logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/7b89ef085f81-221.webp) UnitedHealth Group ### [Customer Service Representative](https://jobicy.com/jobs/148937-customer-service-representative.md) This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Optum Insight is improving the flow of health… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 32k-58k/year* ![NCR Voyix logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2fcbc094-221.png) NCR Voyix ### [Customer Engineer – Auckland](https://jobicy.com/jobs/148936-customer-engineer-auckland.md) About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services… ![New Zealand flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/nz.svg) NZ•Full TimeNZD 70k-70k/year* ![Clarity Clinic logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/29925e84-221.jpeg) Clarity Clinic ### [Billing and Reimbursement Customer Service Representative](https://jobicy.com/jobs/148934-billing-and-reimbursement-customer-service-representative.md) About Clarity Clinic, PLLCClarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person toward… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Lush Fresh Handmade Cosmetics logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2e0bf825-221.png) Lush Fresh Handmade Cosmetics ### [Seasonal Customer Care Market Specialist](https://jobicy.com/jobs/148932-seasonal-customer-care-market-specialist.md) Job Title: Seasonal Customer Care Market SpecialistRate: $21/hour CADLocation: Remote (within Canada)Application Deadline: Friday, July 31st, 2026 at 5:00pm PSTStart Date: October 12, 2026 OR October 26, 2026 Terms of employment:… ![Canada flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ca.svg) CA•Full TimeCAD 42k-42k/year* ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs ### [Digital Customer Experience – North America](https://jobicy.com/jobs/148931-digital-customer-experience-north-america.md) About ElevenLabsElevenLabs is an AI research and product company transforming how we interact with technology.We launched in January 2023 with the first human-like AI voice model. Today, we serve millions… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Fortive logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/08ee6cc3-221.webp) Fortive ### [Technical Customer Support](https://jobicy.com/jobs/148930-technical-customer-support.md) Product Support Specialist ILocationSão Paulo, Brazil (Hybrid or On-site, depending on business needs)Why You Should Join Us?Join a collaborative and customer-focused team dedicated to delivering exceptional product experiences. As a… ![Brazil flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/br.svg) BR•Full TimeNEW* ![Alan logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/7b83ba5f-221.png) Alan ### [🇧🇪 Senior Customer Support Specialist – Belgium](https://jobicy.com/jobs/148929-%f0%9f%87%a7%f0%9f%87%aa-senior-customer-support-specialist-belgium.md) Health can’t wait. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait,… ![Belgium flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/be.svg) BE•Full TimeNEW [More Jobs](https://jobicy.com/jobs.md)