# Billing and Reimbursement Customer Service Representative Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted7 Jul 2026Apply before7 Aug 2026Views / Applies 30 / 0 [About company](https://jobicy.com/company/clarity-clinic.md) * Share About [Clarity Clinic](https://jobicy.com/company/clarity-clinic.md) Clarity Clinic is dedicated to providing exceptional service in mental health care, blending traditional and innovative therapies to tailor a holistic, accessible treatment plan for each patient. [Mental Health Care](https://jobicy.com/company-category/mental-health-care.md) * 2019 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This role is a remote Customer Service Representative for Clarity Clinic's Billing and Reimbursement department, requiring Illinois residency. Responsibilities include handling high-volume patient calls and emails, assisting with billing tasks, managing payment plans, and ensuring confidentiality. The ideal candidate has medical billing experience or a bachelor's degree, with a focus on professionalism and de-escalation. Bilingual skills are a plus. The position offers an opportunity to work in a multidisciplinary mental health practice. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role involves routine customer service and billing tasks with moderate complexity, but requires handling upset customers and multitasking, making it a moderate difficulty level. ### Salary Analysis Median Market Rate $38,000US Market $30k – 50k 0 $55k AI Insight The salary for this role is not specified, but based on market data for a Billing and Reimbursement Customer Service Representative, the typical range is $30,000 to $50,000 annually. The median of $38,000 is competitive for a remote position with similar responsibilities in the healthcare sector. ### Core Skills Required [Billing](https://jobicy.com/jobs?search_keywords=Billing.md) [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Medical Billing](https://jobicy.com/jobs?search_keywords=Medical+Billing.md) [Reimbursement](https://jobicy.com/jobs?search_keywords=Reimbursement.md) [Patient Communication](https://jobicy.com/jobs?search_keywords=Patient+Communication.md) [HIPAA Compliance](https://jobicy.com/jobs?search_keywords=HIPAA+Compliance.md) [Collections](https://jobicy.com/jobs?search_keywords=Collections.md) [Accounts Receivable](https://jobicy.com/jobs?search_keywords=Accounts+Receivable.md) [Data Entry](https://jobicy.com/jobs?search_keywords=Data+Entry.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Billing and Reimbursement Customer Service Representative position at Clarity Clinic. With over two years of experience in medical billing and customer service, I have developed strong skills in handling high-volume phone calls, managing patient accounts, and ensuring compliance with HIPAA regulations. My background includes processing payments, following up on claims, and resolving patient inquiries with professionalism and empathy. I am particularly drawn to Clarity Clinic's mission of providing holistic mental health care. In my previous role, I successfully reduced patient billing errors by 15% through meticulous attention to detail and proactive communication. I am confident that my ability to de-escalate situations and collaborate with billing teams will make me a valuable asset to your department. Thank you for considering my application. I look forward to the opportunity to contribute to your team. Sincerely, [Your Name] Copy ### Sample Interview Questions How do you handle a patient who is upset about a bill they don't understand?I would first listen empathetically to their concerns without interrupting, then calmly explain the charges in simple terms, breaking down each item. If necessary, I would offer to review their account with a supervisor or set up a payment plan to alleviate their stress.Describe your experience with medical billing software and patient portal management.I have used systems like Kareo and Practice Fusion for claim submission, payment posting, and managing patient balances. I am proficient in responding to portal messages and ensuring timely resolution of inquiries, all while maintaining accurate records.How do you prioritize tasks when handling both phone calls and administrative duties?I prioritize based on urgency and impact. For instance, incoming calls are answered first to ensure patient satisfaction, while voicemails are returned within 2 hours. Billing tasks like claims follow-up are scheduled during quieter periods, and I use a checklist to stay organized.Can you explain the process of identifying and refunding patient credits?I review accounts for credit balances by checking overpayments from patients or insurance. After verifying with the billing team, I initiate refunds via check or credit card, ensuring proper documentation and compliance with payer policies.How do you stay current with HIPAA regulations and billing compliance?I regularly review company training modules and attend webinars on healthcare compliance. I also subscribe to updates from CMS and maintain a personal checklist to ensure all communications and records meet HIPAA standards. About Clarity Clinic, PLLC Clarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person toward clarity and mental wellness through exceptional, holistic care. We offer a broad range of specialties and treatment approaches — including medication management, psychological assessment, and psychotherapy — to support people wherever they are in life. Through this multidisciplinary model, we’re redefining what accessible, comprehensive mental health care looks like. At Clarity Clinic, we are seeking a Customer Service Representative to work in our Billing and Reimbursement department. Location: Remote (Note: Candidates must be based in the state of Illinois) In this role, you will: * Ensure that patients are treated with the highest level of confidentiality and professionalism * Maintain incoming patient calls and responding to voicemails promptly, courteously, and professionally while de-escalating situations involving dissatisfied customers by offering assistance and support * Assists billing staff with basic office duties (i.e., pulling notes, EOBs, payment receipts etc..) as needed * Manage the patient billing emails and portal messages with prompt resolution in a courteous and professional manner * Support as Liaison between billing and operations, offering support as it relates to billing and patient balance inquiries * Responsible for Self-Pay AR and management of accounts with credit cards on file * Collects patient payments and assists in posting payments as it relates to our collection processes * Responsible for reviewing, identifying, and sending qualified accounts to collections * Identify patient and insurance credits/refunds * Create and manage patient payment plans * Manage and run weekly statement files * Responsible for return mail * Handle mailing secondary claims to insurance companies, attaching copies of primary EOB * Handle mailing collection letters to both insurance and patient as instructed by collection staff * Work various tasks assigned as needed * Maintain the strictest confidentiality according to the guidelines of company policies * Stay abreast of and comply with all state and federal laws including HIPAA, ADA, OSHA, and FLSA * Attend meetings as required * Participate in development and training activities as required by management * Adapt to change in positive and professional manner Minimum Requirements: * BS/BA degree preferred or two years of medical billing and customer service experience is preferred * Heavy focus on high volume phone calls and emails * Bilingual is a plus We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Please stay alert to protect yourself from sophisticated job scams during the recruiting process. Only emails that come from claritychi.com are legitimate recruiting messages. Our HR Team will not send emails from other domains, or message you using WhatsApp or text messaging. We conduct all interviews by phone or video, and we will never ask you for money or to download software either during the interview process, credentialing or during our onboarding process. More tips from the FTC to avoid job scams: [https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html](https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.consumeraffairs.com%2Fnews%2Fftc-offers-tips-on-avoiding-job-scams-041321.html&data=05%7C02%7Cmwilliamson%40claritychi.com%7Ce4a4c8cbc82045d131f208dc5320c199%7Cac563a1bc3804920a4cb657f0166991d%7C1%7C0%7C638476647414439185%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=NDMdsYPmQVey1eTFXAppB43esBUWoTVcFRrn4wa6ZdE%3D&reserved=0) Show more [Apply now >](https://jobicy.com/jobs/148934-billing-and-reimbursement-customer-service-representative.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Customer Success remote jobs * ![SupportYourApp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/cb14e643-221-1.jpg) SupportYourApp ### [(fluent English & French) Customer Support Consultant, hospitality](https://jobicy.com/jobs/148940-fluent-english-french-customer-support-consultant-hospitality.md) Who are we?SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer… ![Europe flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/eu.svg) EU•Full TimeNEW* ![Genesys logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/16485bab-221.jpeg) Genesys ### [Senior Customer Success Manager](https://jobicy.com/jobs/148939-senior-customer-success-manager.md) Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 104k-183k/year* ![Cox Enterprises logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/613a036d6c31-221.webp) Cox Enterprises ### [Customer Care Specialist II](https://jobicy.com/jobs/148938-customer-care-specialist-ii.md) CompanyCox Automotive – USAJob Family GroupCustomer Care GroupJob ProfileCustomer Care Specialist IIManagement LevelIndividual ContributorFlexible Work Option Hybrid – Ability to work remotely part of the weekTravel %NoWork ShiftDayCompensationHourly base pay… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 36,340-54,620/year* ![UnitedHealth Group logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/7b89ef085f81-221.webp) UnitedHealth Group ### [Customer Service Representative](https://jobicy.com/jobs/148937-customer-service-representative.md) This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Optum Insight is improving the flow of health… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 32k-58k/year* ![NCR Voyix logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2fcbc094-221.png) NCR Voyix ### [Customer Engineer – Auckland](https://jobicy.com/jobs/148936-customer-engineer-auckland.md) About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services… ![New Zealand flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/nz.svg) NZ•Full TimeNZD 70k-70k/year* ![Bosch Group logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/07/b0576e43-221.jpg) Bosch Group ### [Customer Care Agent – Leasing company – French market](https://jobicy.com/jobs/148933-customer-care-agent-leasing-company-french-market.md) Company DescriptionWe are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology… ![Spain flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/es.svg) ES•Full TimeEUR 20k-23k/year* ![Lush Fresh Handmade Cosmetics logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2e0bf825-221.png) Lush Fresh Handmade Cosmetics ### [Seasonal Customer Care Market Specialist](https://jobicy.com/jobs/148932-seasonal-customer-care-market-specialist.md) Job Title: Seasonal Customer Care Market SpecialistRate: $21/hour CADLocation: Remote (within Canada)Application Deadline: Friday, July 31st, 2026 at 5:00pm PSTStart Date: October 12, 2026 OR October 26, 2026 Terms of employment:… ![Canada flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ca.svg) CA•Full TimeCAD 42k-42k/year* ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs ### [Digital Customer Experience – North America](https://jobicy.com/jobs/148931-digital-customer-experience-north-america.md) About ElevenLabsElevenLabs is an AI research and product company transforming how we interact with technology.We launched in January 2023 with the first human-like AI voice model. Today, we serve millions… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Fortive logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/08ee6cc3-221.webp) Fortive ### [Technical Customer Support](https://jobicy.com/jobs/148930-technical-customer-support.md) Product Support Specialist ILocationSão Paulo, Brazil (Hybrid or On-site, depending on business needs)Why You Should Join Us?Join a collaborative and customer-focused team dedicated to delivering exceptional product experiences. As a… ![Brazil flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/br.svg) BR•Full TimeNEW* ![Alan logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/7b83ba5f-221.png) Alan ### [🇧🇪 Senior Customer Support Specialist – Belgium](https://jobicy.com/jobs/148929-%f0%9f%87%a7%f0%9f%87%aa-senior-customer-support-specialist-belgium.md) Health can’t wait. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait,… ![Belgium flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/be.svg) BE•Full TimeNEW [More Jobs](https://jobicy.com/jobs.md)