# Customer Service Representative Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 32,000 - 58,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted7 Jul 2026Apply before7 Aug 2026Experience level Entry-Level Junior Views / Applies 35 / 2 [About company](https://jobicy.com/company/unitedhealth-group.md) * Share About [UnitedHealth Group](https://jobicy.com/company/unitedhealth-group.md) Built for Better Health [Insurance](https://jobicy.com/company-category/insurance.md) * 1974 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This is a remote Customer Service Representative role at Optum Insight, focusing on self-pay collections. The position involves handling inbound calls and making outbound calls to recover overdue payments. Candidates need a high school diploma and at least one year of customer service experience. The job offers a competitive salary range of $32,000 to $58,000 per year, based on full-time employment. The work schedule is Monday through Friday, 8:00 am to 4:30 pm MST, with occasional overtime required. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires negotiation and problem-solving skills but is entry-level with minimal requirements, making it moderately difficult. ### Salary Analysis Median Highly Competitive USD45,000US Market USD30k – 60k 0 USD66k AI Insight The offered salary range of $32,000 - $58,000 per year aligns with the market range for customer service representatives in the U.S. The median of $45,000 is competitive for a remote position requiring minimal experience. ### Core Skills Required [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Collections](https://jobicy.com/jobs?search_keywords=Collections.md) [Call Center](https://jobicy.com/jobs?search_keywords=Call+Center.md) [Healthcare](https://jobicy.com/jobs?search_keywords=Healthcare.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [MS Office](https://jobicy.com/jobs?search_keywords=MS+Office.md) [Remote Work](https://jobicy.com/jobs?search_keywords=Remote+Work.md) [Data Entry](https://jobicy.com/jobs?search_keywords=Data+Entry.md) [Negotiation](https://jobicy.com/jobs?search_keywords=Negotiation.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my interest in the Customer Service Representative position at Optum Insight. With over a year of customer service experience and strong communication skills, I am confident in my ability to handle self-pay collections effectively. I am detail-oriented and comfortable working in a call center environment. I am excited about the opportunity to contribute to a company that improves health data flow. Thank you for considering my application. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe your experience with handling difficult customers.In my previous role, I dealt with irate customers by actively listening, empathizing, and finding mutually acceptable solutions. I remained calm and professional, which often de-escalated the situation.How do you prioritize multiple tasks in a fast-paced environment?I use a task management system to prioritize based on urgency and impact. I break down larger tasks into smaller steps and set deadlines to ensure timely completion.What strategies do you use to negotiate payment plans?I start by understanding the customer's financial situation, then offer flexible payment options that align with company policies. I emphasize the benefits of resolving the debt to secure commitment.How do you ensure accuracy when documenting account information?I double-check entries for accuracy, use templates and checklists, and review notes before finalizing. I also take advantage of system validations to minimize errors.Tell me about a time you had to work independently to resolve an issue.When a customer had a complex billing dispute, I researched their account history, identified the error, and corrected it without needing supervisor intervention. I then communicated the resolution to the customer. This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Customer Service Representative is responsible for self-pay collections. Positions in this function handle inbound call from customers to determine reason for payment delinquency, negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handling of unresolved inquiries/issues, and responsible for developing, implementing, maintaining, and managing organization policies on collection practices. May work with outside legal counsel and/or outside agencies in more complex collection cases. This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am – 4:30 pm MST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule. Primary Responsibilities: * Receive and review all correspondence daily from the home office * Call center environment- accepting incoming calls * Follow up on assigned self-pay accounts. * Make outgoing self-pay calls on billed accounts. * Notify Management of any issues or concerns that may arise. * Our ideal candidate is an adept communicator, deadline oriented, and self-motivated, with excellent follow-up and customer service skills. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma / GED * Must be 18 years of age OR older * 1+ years of customer service experience * Basic Proficiency with Windows PC applications and MS Office (create, edit, format Word, Excel, PowerPoint) * Ability to work full time, Monday – Friday, during our normal business hours of 8:00 am – 4:30 pm MST. Preferred Qualifications: * Background in a medical / healthcare setting Telecommuting Requirements: * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy. * Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 – $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. Show more [Apply now >](https://jobicy.com/jobs/148937-customer-service-representative.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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