# Customer Care Specialist II Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 36,340 - 54,620Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted7 Jul 2026Apply before7 Aug 2026Views / Applies 34 / 2 [About company](https://jobicy.com/company/cox-enterprises.md) * Share About [Cox Enterprises](https://jobicy.com/company/cox-enterprises.md) Cox Enterprises remains a family-owned company committed to strengthening its employee-centric and customer-focused culture while transforming broadband, automotive services, and media. [Consumer Services](https://jobicy.com/company-category/consumer-services.md) * 1898 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Cox Automotive is seeking a Customer Care Specialist II to join their Mobility Fleet Operations team. This role involves handling high-volume inbound calls, originating transactions for vehicle maintenance, coordinating towing and vendor scheduling, and ensuring best-in-class customer service. The position is hybrid remote, based in Cherryville, NC, but open to remote candidates. Requires an associate degree or equivalent, 2+ years of call center experience, and strong problem-solving and multitasking skills. The role offers a competitive hourly wage and comprehensive benefits. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires 2+ years of call center experience and multitasking, but the tasks are routine and process-oriented, making it moderately easy for experienced candidates. ### Salary Analysis Median Highly Competitive USD45,480US Market USD30k – 60k 0 USD66k AI Insight The offered salary range of $36,340 - $54,620 per year is competitive for a Customer Care Specialist II role, aligning with the market median of $45,480. This is slightly above the national average for customer service representatives, reflecting the specialized fleet operations context. ### Core Skills Required [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Call Center](https://jobicy.com/jobs?search_keywords=Call+Center.md) [Inbound Calls](https://jobicy.com/jobs?search_keywords=Inbound+Calls.md) [Microsoft Office](https://jobicy.com/jobs?search_keywords=Microsoft+Office.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Multitasking](https://jobicy.com/jobs?search_keywords=Multitasking.md) [Active Listening](https://jobicy.com/jobs?search_keywords=Active+Listening.md) [Fleet Operations](https://jobicy.com/jobs?search_keywords=Fleet+Operations.md) [Dispatching](https://jobicy.com/jobs?search_keywords=Dispatching.md) [Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Customer Care Specialist II position at Cox Automotive. With over two years of call center experience and a strong commitment to customer satisfaction, I am confident in my ability to deliver best-in-class service for your Mobility Fleet Operations team. My background includes handling high-volume inbound calls, coordinating service requests, and utilizing data-driven tools to streamline processes. I thrive in fast-paced environments and excel at multitasking while maintaining accurate documentation. I am particularly drawn to Cox Automotive's innovative digital-first approach to fleet maintenance. Your focus on connecting fleets with maintenance experts aligns with my passion for problem-solving and delivering exceptional customer experiences. Thank you for considering my application. I look forward to the opportunity to contribute to your team and help drive operational excellence. Sincerely, [Your Name] Copy ### Sample Interview Questions How do you handle a high volume of inbound calls while maintaining quality service?I prioritize active listening and efficient note-taking. I use CRM shortcuts and follow established scripts to ensure consistency. If overwhelmed, I focus on resolving the immediate need and set clear expectations for follow-up.Describe a time you had to coordinate multiple tasks under tight deadlines.At my previous call center, I managed 50+ daily calls while processing service orders. During peak hours, I used time-blocking to batch tasks and communicated proactively with customers about delays.How would you handle an upset customer whose vehicle was not serviced on time?I would apologize sincerely, listen to their concerns without interruption, and investigate the root cause. Then I'd offer a solution, such as expedited service or a discount, and follow up to ensure satisfaction.This role requires dispatching service requests. How do you ensure accuracy in a fast-paced environment?I double-check details like vehicle VIN, service type, and location before assigning. I use system alerts to flag errors and maintain a checklist to avoid omissions.Why are you interested in working in fleet operations specifically?I enjoy the challenge of coordinating logistics and helping keep vehicles on the road. The digital-first approach at Cox Automotive appeals to me because it leverages technology to solve real-world problems efficiently. Company Cox Automotive – USA Job Family Group Customer Care Group Job Profile Customer Care Specialist II Management Level Individual Contributor Flexible Work Option Hybrid – Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $18.17 – $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description We are seeking candidates based in the Cherryville, NC area; however, remote candidates outside of the local market will also be considered. Applicants should be able to work effectively in a remote environment and collaborate with teams across multiple locations. Mobility Fleet Operations is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & propretiary fleet technology. Fleet Operations is Cox Automotive Mobility’s centralized Maintenance Management division; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business. The Customer Care Specialist II has a responsibility to ensure that the overall customer experience is “best in class.” This is the be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm. The Customer Care Specialist II will demonstrate active listening skills to ensure that the customer’s needs are met and exceeding customer and company expectations. PRIMARY DUTIES/KEY RESPONSIBILITES * Field a high volume of inbound calls. * Provide excellent customer service for all Inbound and outbound calls. * Timely and accurate documentation and notation in all systems regarding each customer contact * Originating all new transactions, (via inbound and outbound calls), regarding preventative maintenance, as well as immediate and scheduled service and repairs * Assign service requests to the respective market for Dispatching * Coordinating towing of customer units when necessary * Scheduling outside vendors when an emergency breakdown is called in * Continuously develop and improve company capabilities in the area of Dispatching * Be professional and establish positive customer rapport, encouraging repeat business * Additional duties and special projects as assigned Education, Experience, and Qualifications * Associate degree or high school diploma and two (2) years of equivalent experience * 2+ years’ experience in a call center environment * Knowledge of Microsoft Office Suite * Ability to work independently and collaboratively within a team environment * Able to multi-task and meet tight deadlines * Excellent problem-solving skills * Must hold a valid driver’s license * Highly organized with exceptional follow-through abilities Core Competencies Critical to success in this role The candidate should have a strong foundation customer service skills. Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. ## Application Deadline: 07/11/2026 Show more [Apply now >](https://jobicy.com/jobs/148938-customer-care-specialist-ii.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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