# Enterprise Broker Customer Solutions Architect Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 75,000 - 113,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted8 Jul 2026Apply before8 Aug 2026Experience level Senior Views / Applies 36 / 2 [About company](https://jobicy.com/company/dat.md) * Share About [DAT](https://jobicy.com/company/dat.md) Connecting the transportation industry with data-driven insights. [Transportation/Trucking/Railroad](https://jobicy.com/company-category/transportation-trucking-railroad.md) * 1978 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary DAT Freight & Analytics is seeking an Enterprise Customer Success Manager to manage key broker customers, focusing on engagement, product adoption, and value realization. The role involves account planning, training, cross-functional collaboration, and issue resolution in a fast-paced SaaS environment. Ideal candidates have 1-3 years of customer-facing experience and strong communication skills. This hybrid position offers competitive salary and benefits, with a deadline of August 15, 2026. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires moderate problem-solving and multitasking across several accounts, but it is well within the capabilities of someone with 1-3 years of experience, making it a level 3 difficulty. ### Salary Analysis Median Market Rate USD94,000US Market USD70k – 120k 0 USD132k AI Insight The offered salary of $75,000 to $113,000 falls within the typical US market range for an Enterprise Customer Success Manager, which is approximately $70,000 to $120,000. The median of $94,000 is competitive and aligned with industry standards. ### Core Skills Required [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Account Management](https://jobicy.com/jobs?search_keywords=Account+Management.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Logistics](https://jobicy.com/jobs?search_keywords=Logistics.md) [Freight](https://jobicy.com/jobs?search_keywords=Freight.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Problem-Solving](https://jobicy.com/jobs?search_keywords=ProblemSolving.md) [Cross-Functional Collaboration](https://jobicy.com/jobs?search_keywords=CrossFunctional+Collaboration.md) [Training](https://jobicy.com/jobs?search_keywords=Training.md) [Data Analytics](https://jobicy.com/jobs?search_keywords=Data+Analytics.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Enterprise Customer Success Manager position at DAT Freight & Analytics. With over 2 years of experience in customer success within the SaaS industry, I have honed my skills in account planning, training, and cross-functional collaboration. My background includes driving product adoption and resolving client issues proactively, ensuring high levels of satisfaction and retention. At my previous role, I successfully managed a portfolio of key accounts, achieving a 95% retention rate through tailored engagement strategies and regular communication. I thrive in fast-paced environments and am adept at multitasking and prioritizing competing demands. I am particularly drawn to DAT's leadership in freight and logistics innovation. I am eager to contribute to your mission by helping broker customers realize the full value of your solutions. Thank you for considering my application. Sincerely, [Your Name] Copy ### Sample Interview Questions How do you prioritize tasks when managing multiple customer accounts with competing needs?I assess account health and risk using metrics like product usage and support tickets, then apply the Eisenhower Matrix to focus on urgent and high-impact items. Regular check-ins with the sales team help realign priorities as needed.Describe a time you turned a dissatisfied customer into a satisfied one.A client was frustrated due to a feature gap. I listened actively, acknowledged their concern, and worked with product to schedule a workaround. I provided weekly updates until the feature was released, resulting in a renewed contract.How do you measure the success of a customer engagement plan?I track KPIs like product adoption rate, session frequency, and net promoter score. I also review renewal likelihood and upsell opportunities quarterly to ensure the plan drives value.Can you explain how you would train a customer on a new product feature?I start with a needs assessment to understand their goals. Then I create a tailored training session with a live demo and hands-on practice. Post-training, I provide a quick reference guide and schedule a follow-up to address questions.How do you collaborate with sales to ensure a seamless customer experience?I maintain a shared CRM with updated account notes and hold weekly syncs. I proactively share customer feedback and risks, and coordinate on upsell opportunities by aligning on timing and messaging. About DAT DAT Freight & Analytics is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of freight and logistics innovation for nearly five decades. Founded in 1978, DAT operates the largest freight marketplace in North America — processing 250 million+ load posts annually and maintaining one of the largest repositories of freight market transaction data in the world. On a defined path to $1 billion in revenue, DAT deploys a suite of software solutions, machine learning models, and intelligent automation tools that help brokers, carriers, and shippers price freight accurately, source capacity, reduce risk, and operate more efficiently. With nearly 700 teammates across offices in Denver, CO; Portland, OR; Seattle, WA; Springfield, MO; Toronto, ON; and Bangalore, India, DAT combines the credibility of a multi-decade market leader with the drive of a company that is not done disrupting the industry it helped build. For more information, visit [www.DAT.com](http://www.DAT.com) Application Deadline: 8/15/2026 The Opportunity DAT is looking for a Enterprise Customer Success Manager to join our Broker Success team. The Enterprise Customer Success Manager plays a vital role in managing customer engagement, product usage, and overall value realization for DAT’s key and mid-market broker customers. The ideal candidate thrives in a fast-paced environment, is highly organized, and can balance multiple accounts and initiatives simultaneously. This role is highly collaborative and works in tandem with the sales team, requiring clear communication and a proactive approach to sharing information and coordinating efforts. What You’ll Do * Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption. * Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs. * Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success. * Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization. * Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions. The Skills and Experience You’ll Bring * 1–3 years of experience in a Customer Success, Account Management, or similar customer-facing role. * Strong interpersonal and communication skills with a customer-first mentality. * Excellent problem-solving and multitasking abilities. * Highly organized and able to manage several initiatives simultaneously. * Bachelor’s degree preferred Why DAT? DAT is an award winning employer of choice. For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We’ve been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado’s 100 Best Places to Work In Colorado. * Medical, Dental, Vision, Life, and AD&D insurance * Parental Leave * Flexible time off * An additional 10 holidays of paid time off per calendar year * 401k matching (immediately vested) * Employee Stock Purchase Plan * Short- and Long-term disability sick leave * Flexible Spending Accounts * Health Savings Accounts * Employee Assistance Program * Additional programs – Employee Referral, Internal Recognition, and Wellness * Free TriMet transit pass (Beaverton Office) * Competitive salary and benefits package * Work on impactful projects in a cutting-edge environment * Collaborative and supportive team culture * Opportunity to make a real difference in the trucking industry * Employee Resource Groups For Oregon-based candidates, in compliance with Oregon’s Pay Equity and Transparency Act (effective January 2024), the salary range for this role is $75,000 – $113,000. DAT considers factors such as scope and responsibilities of the position, candidate’s work experience, education and training, core skills, internal equity, and market and business elements when extending an offer. DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) #LI-DR1 #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/149029-enterprise-broker-customer-solutions-architect.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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