# Customer Service Representatives Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 28,000 - 28,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted8 Jul 2026Apply before8 Aug 2026Experience level Entry-Level Junior Views / Applies 43 / 2 [About company](https://jobicy.com/company/sutherland.md) * Share About [Sutherland](https://jobicy.com/company/sutherland.md) Unlocking Possibilities, Transformative Outcomes, and Enduring Relationships [Outsourcing/Offshoring](https://jobicy.com/company-category/outsourcing-offshoring.md) * 1986 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This role involves handling customer inquiries related to account maintenance, collections, and liquidation. Responsibilities include reviewing contracts, processing payments, and communicating account statuses. The position offers a competitive hourly rate, benefits, and advancement opportunities. Candidates need strong communication skills, attention to detail, and familiarity with Microsoft Office. The job is fully remote with specific internet requirements. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role is entry-level with provided training and scripted processes, making it suitable for beginners. ### Salary Analysis Median Market Rate USD28,000US Market USD25k – 45k 0 USD50k AI Insight The offered salary of $28,000 per year is below the national median for customer service representatives but includes benefits and paid training. It is competitive for entry-level positions, especially considering the remote work option. ### Core Skills Required [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Multitasking](https://jobicy.com/jobs?search_keywords=Multitasking.md) [Attention to Detail](https://jobicy.com/jobs?search_keywords=Attention+to+Detail.md) [Microsoft Office](https://jobicy.com/jobs?search_keywords=Microsoft+Office.md) [Data Entry](https://jobicy.com/jobs?search_keywords=Data+Entry.md) [Account Management](https://jobicy.com/jobs?search_keywords=Account+Management.md) [Collections](https://jobicy.com/jobs?search_keywords=Collections.md) [Active Listening](https://jobicy.com/jobs?search_keywords=Active+Listening.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Customer Service Representative position at Sutherland. With strong communication skills and a commitment to providing excellent customer experiences, I am confident in my ability to handle account inquiries and resolve issues effectively. My experience includes managing customer accounts, processing payments, and maintaining accurate records. I am comfortable multitasking across multiple systems and performing manual calculations when needed. I am particularly drawn to Sutherland's reputation as a Great Place to Work and its focus on employee development. I look forward to contributing to your team and growing within the company. Sincerely, Jane Doe Copy ### Sample Interview Questions How do you handle a difficult customer who is frustrated about their account?I would remain calm and empathetic, listen to their concerns without interrupting, and then acknowledge their frustration. I would then review their account details to provide accurate information and offer possible solutions, ensuring they feel heard and valued.Describe a time when you had to multitask with multiple systems at once.In my previous role, I frequently used a CRM system while simultaneously checking customer history in another database. I developed a routine to toggle between screens efficiently, ensuring no errors in data entry while maintaining a natural conversation with the customer.Why are you interested in this customer service role at Sutherland?I am impressed by Sutherland's long history in digital transformation and its recognition as a Great Place to Work. I appreciate the training and advancement opportunities, and I want to contribute to delivering excellent customer experiences.How do you ensure accuracy when handling account details and payments?I double-check all entries, use system validation features, and take notes during calls to avoid mistakes. I also ask clarifying questions if needed and review the account history thoroughly before processing payments.Can you work Monday through Friday from 7 AM to 7 PM CST with no weekends?Yes, I am available for those hours and have a quiet, secure home office with reliable high-speed internet. I am also comfortable working with a hardwired connection as required. ## Company Description As a digital transformation company — and Great Place to Work certified — Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers. ## Job Description In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends) Some of the high-level tasks of the job include: * Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process. * Advise the customer of their account open and closed accounts. * We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection. * We assist customer with information on all optional products. * Assist customer with extensions and deferral in times that may not be able to pay. * Taking payments and reviewing history/notes and clearly communicating account statuses to customers. * Maintain accurate records of customer interactions, including any issues that arise and their resolution. * Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account. * Must be comfortable with manual calculations * Must be comfortable handling multiple systems at one time To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive: * Competitive rate of $14/hour * Medical, dental and vision benefits * Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!) * Additional pay incentives as well as monthly rewards & recognition programs * Advancement opportunities – 80% of our frontline leaders have been promoted from within * Employee Discounts * EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland ## Qualifications * Excellent verbal and written communication skills and are a strong multitasker * Strong attention to detail * Drive to solve problems and meet goals * Familiarity with Microsoft Office tools * Experience in customer service * High school diploma or equivalent We will provide equipment, but to work from home, you must have: * Excellent Internet connectivity: * Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! * Hardwired internet access – wireless and/or satellite Internet Service Providers are not compatible with our systems. * Productive, quiet and distraction-free, secure place to work. * A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications. ## Additional Information EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. Show more [Apply now >](https://jobicy.com/jobs/149034-customer-service-representatives-3.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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