# Brandwatch, Customer Success Manager,CX, AMER, Canada Remote from[Canada](https://jobicy.com/job-region/canada.md)Salary, yearly, CAD 70,000 - 80,500Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted12 Jul 2026Apply before12 Aug 2026Experience level Midweight Views / Applies 41 / 2 [About company](https://jobicy.com/company/cision.md) * Share About [Cision](https://jobicy.com/company/cision.md) Empowering PR and Marketing Pros to Target, Reach and Engage Their Audiences. [Public Relations & Communications](https://jobicy.com/company-category/public-relations-communications.md) * 1867 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Cision is hiring a Customer Success Manager to manage a high-volume portfolio of Enterprise and Commercial customers using a tech-touch engagement model. The role focuses on driving product adoption, retention, and value realization through digital touchpoints, automation, and data-driven actions. You will collaborate cross-functionally with Sales, Support, Product, and Marketing. Ideal candidates have 1-3 years of experience in Customer Success or Account Management within SaaS. This position offers a competitive salary range of $70,000-$80,500 CAD. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The job requires 1-3 years of experience and involves managing a high-volume portfolio with structured playbooks, making it accessible for early-career professionals; thus, difficulty is moderate. ### Salary Analysis Median Market Rate CAD75,250CA Market CAD65k – 95k 0 CAD105k AI Insight The offered salary range of $70,000-$80,500 CAD is competitive for a Customer Success Manager role in Canada, aligning with the lower end of the market median. The median of $75,250 is reasonable for candidates with 1-3 years of experience, though higher compensation may be available for those with strong tech-touch or SaaS backgrounds. ### Core Skills Required [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Tech-Touch](https://jobicy.com/jobs?search_keywords=TechTouch.md) [Data-Driven](https://jobicy.com/jobs?search_keywords=DataDriven.md) [Planhat](https://jobicy.com/jobs?search_keywords=Planhat.md) [CRM](https://jobicy.com/jobs?search_keywords=CRM.md) [Product Adoption](https://jobicy.com/jobs?search_keywords=Product+Adoption.md) [Account Management](https://jobicy.com/jobs?search_keywords=Account+Management.md) [Automation](https://jobicy.com/jobs?search_keywords=Automation.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my enthusiasm for the Customer Success Manager position at Cision. With over 2 years of experience in SaaS customer success and a proven track record of driving product adoption through scalable, data-driven engagement models, I am confident in my ability to manage a high-volume portfolio effectively. My proficiency with tools like Planhat and Salesforce, combined with a strong analytical mindset, allows me to proactively identify risks and opportunities to ensure customer value realization. I thrive in fast-paced environments and excel at creating impactful digital touchpoints, from webinars to automated campaigns, to guide customers toward success. I am particularly drawn to Cision's commitment to innovation and collaboration, and I look forward to contributing to your team's goals. Thank you for considering my application. I am eager to discuss how my skills align with this role. Copy ### Sample Interview Questions Can you describe your experience with managing a high-volume portfolio of customers using a tech-touch engagement model?In my previous role, I managed over 200 SMB customers using a combination of automated email campaigns, in-app messaging, and monthly webinars. I used customer health scores in Gainsight to trigger personalized interventions, which improved product adoption by 15% and reduced churn by 10%.How do you prioritize which customers to engage with when you have a large portfolio?I rely on data-driven signals such as usage drops, support tickets, and survey responses to prioritize at-risk accounts. I categorize customers into segments (e.g., high-value, high-risk, high-growth) and use a tiered approach, automating low-touch communication for healthy accounts while dedicating time to those needing intervention.Describe a time you used a customer success platform to drive retention. What tools and metrics did you use?I used Planhat to track product usage and NPS scores. For a segment of customers with declining usage, I created an automated workflow that sent them a personalized training video and a one-on-one signup link. This led to a 20% increase in active users within that segment.How would you identify and escalate a high-impact opportunity to the Sales team?I monitor expansion signals like increased usage, feature adoption, or positive feedback. If I see a customer consistently engaging beyond their plan, I would document the opportunity in our CRM, share insights with the Sales rep, and schedule a joint call to discuss additional value.What strategies would you use to deliver value to customers through one-to-many digital touchpoints?I would create a content calendar with monthly webinars on best practices, send quarterly business review emails with personalized adoption reports, and leverage in-app messages to highlight new features. I also run automated re-engagement campaigns for inactive users. At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you’ll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you’re solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. As a Customer Success Manager, you will manage a high-volume portfolio of customers through a tech-touch first engagement model. Your focus is to ensure customers realize value at scale by driving product adoption, engagement, and retention through structured workflows, digital experiences, and targeted interventions. You will leverage tools like Planhat, automation, and customer signals to proactively identify risk, trigger outreach, and guide customers toward success—while partnering cross-functionally to deliver a seamless customer experience. What you’ll do * Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model * Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions * Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate risk and drive adoption * Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities * Support customers in achieving their goals through structured success journeys and best practice guidance * Identify and escalate at-risk accounts or high-impact opportunities for Sales or higher-touch CS coverage * Maintain accurate data in the customer success platform (e.g., Planhat), including engagement, risks, and lifecycle stage * Contribute to the development and optimization of scaled CS programs, content, and automation workflows * Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience What you’ll bring * 1-3 years of experience in Customer Success, Account Management, or related SaaS roles * Experience managing high-volume account portfolios or working in a scaled/tech-touch model * Strong communication skills, with the ability to engage customers effectively in one-to-many formats * A data-driven mindset—comfortable interpreting usage data and customer signals to inform actions * Highly organized with the ability to manage competing priorities at scale * Proactive, solutions-oriented, and comfortable working in a fast-paced, evolving environment * Experience working with CRM/CS platforms (e.g., Planhat, Salesforce) Nice to have * Experience in digital customer engagement programs * Familiarity with customer lifecycle automation, segmentation, and playbook design * Knowledge of social listening, media intelligence, or marketing analytics platforms * Experience creating or delivering customer-facing content (webinars, guides, onboarding materials) * Basic understanding of data analytics or reporting tools Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today’s data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including [CisionOne](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1582545697&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D279553938%26u%3Dhttps%253A%252F%252Fwww.cision.com%252F%26a%3DCisionOne&a=CisionOne), [Brandwatch](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=3012343804&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D3402596191%26u%3Dhttps%253A%252F%252Fwww.brandwatch.com%252F%26a%3DBrandwatch&a=Brandwatch), and [PR Newswire](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1961299488&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D160139869%26u%3Dhttps%253A%252F%252Fwww.cision.com%252Fpr-distribution-and-placement%252Fprnewswire%252F%26a%3DPR%2BNewswire&a=PR+Newswire), enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the [CEO Action for Diversity & Inclusion™ pledge](https://www.ceoaction.com/ceos/?Page=1&CompanyLetters=C&Sort=Alphabetical) and named a “Top Diversity Employer” for 2021 by [DiversityJobs.com](https://diversityjobs.com/). Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Cision, Inc. “the Company” only communicates with candidates and extends job offers through direct channels, not third parties. Please review our [Global Candidate Data Privacy Statement](https://www.cision.com/careers/cision-candidate-privacy-notice/) to learn about Cision’s commitment to protecting personal data collected during the hiring process. The base compensation for this role is CAD $70,000 with an additional commission target of CAD $10,500.00. Pay Range$80,500—$80,500 CAD Show more [Apply now >](https://jobicy.com/jobs/149208-brandwatch-customer-success-managercx-amer-canada.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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