# Customer Success Manager Remote from[UK](https://jobicy.com/job-region/uk.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted12 Jul 2026Apply before12 Aug 2026Experience level Midweight Views / Applies 28 / 1 [About company](https://jobicy.com/company/cision.md) * Share About [Cision](https://jobicy.com/company/cision.md) Empowering PR and Marketing Pros to Target, Reach and Engage Their Audiences. [Public Relations & Communications](https://jobicy.com/company-category/public-relations-communications.md) * 1867 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Cision is hiring Customer Success Managers to drive retention, growth, and product adoption for a portfolio of clients across various segments including Enterprise, SMB, and MENA. The role involves building trusted relationships with executive stakeholders, overseeing onboarding, and collaborating with Account Managers and Product Support. Essential skills include 3+ years in SaaS customer-facing roles, strong communication, and strategic account management. The position is fast-paced and requires proactive, commercially minded individuals. Salary information is not provided, so we estimate based on market data. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires 3+ years experience and strategic account management, but it is not entry-level nor executive, so difficulty is moderate. ### Salary Analysis Median Market Rate $85,000US Market $60k – 120k 0 $132k AI Insight The job posting does not specify a salary. Based on market data for Customer Success Managers in SaaS, the typical salary range in the US is $60,000 to $120,000, with a median around $85,000. Without further details, the offered compensation is unknown but likely competitive within this range. ### Core Skills Required [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Retention](https://jobicy.com/jobs?search_keywords=Retention.md) [Account Management](https://jobicy.com/jobs?search_keywords=Account+Management.md) [Strategic Planning](https://jobicy.com/jobs?search_keywords=Strategic+Planning.md) [Client Relationship Management](https://jobicy.com/jobs?search_keywords=Client+Relationship+Management.md) [Product Adoption](https://jobicy.com/jobs?search_keywords=Product+Adoption.md) [CRM](https://jobicy.com/jobs?search_keywords=CRM.md) [Social Media](https://jobicy.com/jobs?search_keywords=Social+Media.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Customer Success Manager position at Cision. With over 4 years of experience in SaaS customer success, I have a proven track record of driving retention and growth through strategic account planning and fostering strong client relationships. At my previous company, I successfully managed a portfolio of 20+ enterprise accounts, achieving a 95% renewal rate and expanding revenue by 30% through cross-selling and upselling. I am particularly drawn to Cision's commitment to empowering employees and its innovative approach to communication. My skills in onboarding, training, and executive engagement align perfectly with the responsibilities outlined. I thrive in fast-paced environments and am adept at using data to identify opportunities and mitigate churn. Thank you for considering my application. I look forward to the possibility of contributing to Cision's success and helping clients achieve measurable business outcomes. Sincerely, Jane Doe Copy ### Sample Interview Questions Can you describe a time when you successfully turned around a struggling customer account?In my previous role, I had a client who was at risk of churning due to low product adoption. I scheduled a series of training sessions, identified key stakeholders, and worked with them to set measurable goals. Within three months, usage increased by 50% and the client renewed their contract for another year.How do you prioritize your tasks when managing multiple accounts with competing needs?I use a combination of CRM data and regular health checks to segment accounts based on risk and opportunity. I prioritize high-risk or high-value accounts for immediate attention, while scheduling proactive outreach for others. I also leverage automation and templates for routine tasks to free up time for strategic work.Describe your experience with onboarding new customers. What steps do you take to ensure a smooth transition?I believe in a structured onboarding process that includes a kickoff call, personalized training, and regular check-ins. I set clear milestones and success metrics from the start, and I ensure the client understands how to use the platform to achieve their goals. I also coordinate with the Onboarding Specialist to cover all bases.How do you handle difficult conversations with customers, such as when they are unhappy with the product?I always listen actively and empathize with the customer's concerns. I then investigate the issue, provide a clear explanation, and offer a solution or escalation if needed. I follow up to ensure the issue is resolved and use the feedback to improve our processes.Can you give an example of how you have contributed to revenue growth through upselling or cross-selling?At my last job, I identified that a client's team could benefit from an additional feature they weren't using. I demonstrated its value through a tailored presentation and success story. They agreed to a pilot, which led to a 20% increase in their contract value within six months. At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you’ll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you’re solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. The Role We’re currently hiring Customer Success Managers across several teams, including our Enterprise, SMB, and MENA customer portfolios. While the core responsibilities remain the same, each role supports a different customer segment and market. Some opportunities require fluency in an additional language, including Arabic or Danish, depending on the region and customer portfolio. As a Customer Success Manager, you’ll own the long-term success, retention, and growth of a portfolio of customer accounts across a range of industries, including both brands and agencies. Working closely with our Account Managers and Onboarding team, you’ll build trusted relationships, drive product adoption, and ensure customers achieve measurable business outcomes and long-term value from their partnership with Brandwatch. Retention is your primary measure of success. Duties and Responsibilities The role includes, but is not limited to: * Own retention across your customer portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans, and growth opportunities. * Build trusted relationships with executive stakeholders, ensuring Brandwatch’s solutions are aligned with the customer’s business goals and long-term strategy. * Drive customer adoption by overseeing the onboarding journey—delivered in partnership with a dedicated Onboarding Specialist—and leading training and best practice initiatives to maximise value and return on investment. * Grow each account by increasing adoption, expanding the value customers realise from the platform, and embedding Brandwatch more deeply into their teams, workflows, and business processes. * Act as the customer’s voice by identifying and escalating product feedback and managing expectations around product enhancements and roadmap priorities. * Foster a community of Brandwatch customers by sharing best practices, success stories, and lessons learned. * Maintain accurate customer records, opportunities, and renewal information in CRM and customer success systems. * Partner with Product Support to ensure customer issues are resolved effectively and in a timely manner. * Orchestrate the wider account team by collaborating closely with Onboarding Specialists, Account Managers, and the Professional Services team to deliver a seamless customer experience. * Act as a trusted advisor, helping customers achieve their business objectives and realise the full value of Brandwatch. Essential Skills and Experience * 3+ years’ experience in a customer-facing role, ideally within SaaS or a similar technology environment. * Excellent communication and presentation skills, with the ability to engage stakeholders at all levels. * Strong understanding of social media platforms and social listening or monitoring tools. * Experience working with global customers across multiple teams and regions. * Proven ability to develop and execute strategic account plans, with a track record of strong retention and renewal outcomes. * Experience building strong relationships with senior stakeholders and executive sponsors. * Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. * A proactive, commercially minded approach with strong problem-solving and critical-thinking skills. * Comfortable working independently while collaborating effectively across cross-functional teams. * Familiarity with Boolean search logic and data analysis. * Experience using CRM and customer success platforms such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA. What We Offer Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include: * Cision Group Personal Pension Scheme * Life Assurance * Healthcare cash plan * Dental Insurance * Private Medical Insurance (For directors and above only) * Gym Subsidy * Cycle to Work * Discounted Dining * Virtual GP * Employee Assistance Programme (EAP) * Eye Care Test * Cision Global Charitable Giving Program * BenefitHub (Retail discounts) If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment. #LI-FR1 #LI-Remote Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today’s data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including [CisionOne](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1582545697&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D279553938%26u%3Dhttps%253A%252F%252Fwww.cision.com%252F%26a%3DCisionOne&a=CisionOne), [Brandwatch](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=3012343804&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D3402596191%26u%3Dhttps%253A%252F%252Fwww.brandwatch.com%252F%26a%3DBrandwatch&a=Brandwatch), and [PR Newswire](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1961299488&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D160139869%26u%3Dhttps%253A%252F%252Fwww.cision.com%252Fpr-distribution-and-placement%252Fprnewswire%252F%26a%3DPR%2BNewswire&a=PR+Newswire), enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the [CEO Action for Diversity & Inclusion™ pledge](https://www.ceoaction.com/ceos/?Page=1&CompanyLetters=C&Sort=Alphabetical) and named a “Top Diversity Employer” for 2021 by [DiversityJobs.com](https://diversityjobs.com/). Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Cision, Inc. “the Company” only communicates with candidates and extends job offers through direct channels, not third parties. Please review our [Global Candidate Data Privacy Statement](https://www.cision.com/careers/cision-candidate-privacy-notice/) to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more [Apply now >](https://jobicy.com/jobs/149212-customer-success-manager-4.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Customer Success remote jobs * ![Dermalogica Australia logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/26658516-221.png) Dermalogica Australia ### [Customer Experience and Operations Lead](https://jobicy.com/jobs/149220-customer-experience-and-operations-lead.md) Customer Experience & Operations LeadMurad AustraliaLocation: Sydney, NSW (Remote) Salary: $70,000 + quarterly product allowanceKeep a premium brand running behind the scenes.Great customer experience doesn’t happen by accident.When this role… ![Australia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/au.svg) AU•Full TimeAUD 70k-70k/year* ![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg) GitLab ### [Customer Success Architect, Singapore](https://jobicy.com/jobs/149219-customer-success-architect-singapore.md) GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50… ![Singapore flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/sg.svg) SG•Full TimeNEW* ![Cision logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/e9661342-221.jpeg) Cision ### [Customer Success Manager – Enterprise (Maternity Cover)](https://jobicy.com/jobs/149218-customer-success-manager-enterprise-maternity-cover.md) At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success…. ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeNEW* ![Payoneer logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/a5d57d3efdaeb953b01f0be13bbff60b.jpg) Payoneer ### [Customer Success Specialist](https://jobicy.com/jobs/149217-customer-success-specialist-3.md) About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a… ![Poland flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/pl.svg) PL•Full TimeNEW* ![Remote logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/63a88d3a-221-1.png) Remote ### [Customer Success Manager, MM/ENT – EMEA](https://jobicy.com/jobs/149216-customer-success-manager-mm-ent-emea.md) About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage… ![EMEA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/emea.svg) EMEA•Full TimeUSD 37,300-83,900/year* ![Webbing logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/0a1bcd0e-221.png) Webbing ### [Customer Success Manager](https://jobicy.com/jobs/149215-customer-success-manager-5.md) DescriptionThe Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing’s connectivity solutions while building long-term partnerships. The… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![PointClickCare logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/94d5c7bae5858d7e126022ed422c639c.jpeg) PointClickCare ### [(US) Customer Operations Launch Manager – 1 Year Contract](https://jobicy.com/jobs/149214-us-customer-operations-launch-manager-1-year-contract.md) At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•ContractUSD 88k-98k/year* ![Teramind logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/5f73db18-221.png) Teramind ### [Enterprise Customer Success Manager](https://jobicy.com/jobs/149213-enterprise-customer-success-manager-3.md) About the Role As an Enterprise Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers. Your primary goal will… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds ### [Manager, Customer Support – LATAM](https://jobicy.com/jobs/149211-manager-customer-support-latam.md) What Makes Us Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent… ![LATAM flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/latam.svg) ![Mexico flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/mx.svg) LATAM, MX +1 more, AR•Full TimeNEW* ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds ### [Manager, Customer Support – APAC](https://jobicy.com/jobs/149210-manager-customer-support-apac.md) What Makes Us Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent… ![Australia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/au.svg) ![New Zealand flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/nz.svg) AU, NZ•Full TimeNEW [More Jobs](https://jobicy.com/jobs.md)