# Enterprise Customer Success Manager Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted12 Jul 2026Apply before12 Aug 2026Experience level Midweight Views / Applies 35 / 1 [About company](https://jobicy.com/company/teramind.md) * Share About [Teramind](https://jobicy.com/company/teramind.md) Teramind enables proactive protection against insider threats, data breaches, productivity inefficiencies, and compliance challenges. [Computer Software](https://jobicy.com/company-category/software.md) * 2014 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This is a remote Enterprise Customer Success Manager role at Teramind, a fully-remote cybersecurity company. The position involves building strong relationships with strategic enterprise customers, driving product adoption and value realization, owning renewals, and identifying upsell opportunities. The ideal candidate has 5+ years of B2B Customer Success experience, expertise in customer health metrics and platforms like HubSpot or ChurnZero, and strong communication and relationship-building skills. The role offers competitive salary, health benefits, 401(k), unlimited PTO, and professional development budget. Teramind values diverse perspectives and encourages applicants even if they don't meet every requirement. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires managing large enterprise accounts with high stakes, strategic thinking, and the ability to navigate complex relationships, making it challenging but not the hardest level possible. ### Salary Analysis Median Highly Competitive $130,000US Market $90k – 160k 0 $176k AI Insight The job posting does not specify a salary, but the market rate for an Enterprise Customer Success Manager in the US typically ranges from $90k to $160k, with a median around $130k. Since the role is remote and targets senior professionals, the offered compensation is likely competitive within this range. ### Core Skills Required [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Account Management](https://jobicy.com/jobs?search_keywords=Account+Management.md) [Enterprise SaaS](https://jobicy.com/jobs?search_keywords=Enterprise+SaaS.md) [Relationship Building](https://jobicy.com/jobs?search_keywords=Relationship+Building.md) [Product Adoption](https://jobicy.com/jobs?search_keywords=Product+Adoption.md) [Retention](https://jobicy.com/jobs?search_keywords=Retention.md) [Upsell](https://jobicy.com/jobs?search_keywords=Upsell.md) [Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder+Management.md) [CRM (HubSpot)](https://jobicy.com/jobs?search_keywords=CRM+HubSpot.md) [Cybersecurity](https://jobicy.com/jobs?search_keywords=Cybersecurity.md) ### Cover Letter Sample Dear Hiring Team, I am thrilled to apply for the Enterprise Customer Success Manager position at Teramind. With over 5 years of experience driving adoption, retention, and expansion for B2B enterprise clients, I have a proven track record of building trust and delivering measurable value. My expertise includes leveraging customer success platforms like ChurnZero and HubSpot to monitor health metrics and proactively mitigate churn. I am particularly drawn to Teramind's fully-remote culture and commitment to innovation. In my previous role, I successfully managed a portfolio of strategic accounts, achieving 95% renewal rates and identifying upsell opportunities that increased revenue by 20% annually. I excel at acting as the voice of the customer internally, collaborating with product and support teams to shape roadmaps. I am eager to bring my strategic mindset and passion for customer outcomes to Teramind. Thank you for considering my application—I look forward to discussing how I can contribute to your team. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe a time when you turned around a struggling customer relationship?In a previous role, I had a key account that was at risk of churning due to low product adoption. I scheduled a strategic review, listened to their pain points, and created a customized success plan. By aligning our product features with their specific goals and providing hands-on training, adoption increased by 40% within three months, and the customer renewed with an expanded contract.How do you prioritize your time across multiple enterprise accounts?I use a tiered approach based on customer health scores, revenue impact, and upcoming renewals. I set aside time for daily health checks using our CS platform, and I block weekly slots for strategic reviews with high-touch accounts. I also batch lower-touch activities like email check-ins to maximize efficiency.How would you handle a situation where a customer's expectations are misaligned with our product capabilities?I would first acknowledge their concerns and schedule a meeting to understand their core objectives. Then, I'd transparently explain our product's current capabilities while focusing on how we can still meet their needs with creative workarounds. If necessary, I'd collaborate with the product team to explore future enhancements and keep the customer informed.Describe your experience with customer success platforms like ChurnZero or Gainsight.I have extensive experience with ChurnZero, using it to track product usage, NPS scores, and support ticket trends. I set up automated alerts for at-risk accounts and leveraged the platform to create customer health dashboards that I reviewed weekly with my team. This proactive approach helped us reduce churn by 15% over two years.How do you identify upsell or cross-sell opportunities without being pushy?I focus on understanding the customer's evolving business goals. During quarterly business reviews, I ask about upcoming initiatives and challenges. If I see a natural fit for an additional feature or service that addresses their needs, I present it as a value-add recommendation, supported by case studies and ROI projections, always tying it back to their objectives. About the Role As an Enterprise Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers. Your primary goal will be to ensure that customers derive maximum value from our solutions, leading to increased adoption, retention, and advocacy. You will collaborate with internal teams such as Sales, Account Managers, Support, and Product to ensure a seamless customer experience. This role requires a strong understanding of enterprise customer profiles, excellent communication skills, and a passion for driving customer outcomes. Responsibilities • Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization • Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI • Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates • Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps • Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts Requirements • 5+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion • Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes • Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics • Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels • Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus)Benefits This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams. Additionally: • Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated. • Competitive salary • High-quality health benefits • 401(k) with employer match • Career growth opportunities • Unlimited paid time off • Company-issued laptop (choice of Mac or PC) • Professional development budget About our recruitment process We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews. All roles require reference and background checks Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status. Show more [Apply now >](https://jobicy.com/jobs/149213-enterprise-customer-success-manager-3.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Customer Success remote jobs * ![Dermalogica Australia logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/26658516-221.png) Dermalogica Australia ### [Customer Experience and Operations Lead](https://jobicy.com/jobs/149220-customer-experience-and-operations-lead.md) Customer Experience & Operations LeadMurad AustraliaLocation: Sydney, NSW (Remote) Salary: $70,000 + quarterly product allowanceKeep a premium brand running behind the scenes.Great customer experience doesn’t happen by accident.When this role… ![Australia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/au.svg) AU•Full TimeAUD 70k-70k/year* ![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg) GitLab ### [Customer Success Architect, Singapore](https://jobicy.com/jobs/149219-customer-success-architect-singapore.md) GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50… ![Singapore flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/sg.svg) SG•Full TimeNEW* ![Cision logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/e9661342-221.jpeg) Cision ### [Customer Success Manager – Enterprise (Maternity Cover)](https://jobicy.com/jobs/149218-customer-success-manager-enterprise-maternity-cover.md) At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success…. ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeNEW* ![Payoneer logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/a5d57d3efdaeb953b01f0be13bbff60b.jpg) Payoneer ### [Customer Success Specialist](https://jobicy.com/jobs/149217-customer-success-specialist-3.md) About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a… ![Poland flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/pl.svg) PL•Full TimeNEW* ![Remote logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/63a88d3a-221-1.png) Remote ### [Customer Success Manager, MM/ENT – EMEA](https://jobicy.com/jobs/149216-customer-success-manager-mm-ent-emea.md) About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage… ![EMEA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/emea.svg) EMEA•Full TimeUSD 37,300-83,900/year* ![Webbing logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/0a1bcd0e-221.png) Webbing ### [Customer Success Manager](https://jobicy.com/jobs/149215-customer-success-manager-5.md) DescriptionThe Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing’s connectivity solutions while building long-term partnerships. The… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![PointClickCare logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/94d5c7bae5858d7e126022ed422c639c.jpeg) PointClickCare ### [(US) Customer Operations Launch Manager – 1 Year Contract](https://jobicy.com/jobs/149214-us-customer-operations-launch-manager-1-year-contract.md) At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•ContractUSD 88k-98k/year* ![Cision logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/e9661342-221.jpeg) Cision ### [Customer Success Manager](https://jobicy.com/jobs/149212-customer-success-manager-4.md) At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeNEW* ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds ### [Manager, Customer Support – LATAM](https://jobicy.com/jobs/149211-manager-customer-support-latam.md) What Makes Us Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent… ![LATAM flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/latam.svg) ![Mexico flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/mx.svg) LATAM, MX +1 more, AR•Full TimeNEW* ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds ### [Manager, Customer Support – APAC](https://jobicy.com/jobs/149210-manager-customer-support-apac.md) What Makes Us Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent… ![Australia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/au.svg) ![New Zealand flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/nz.svg) AU, NZ•Full TimeNEW [More Jobs](https://jobicy.com/jobs.md)