# Customer Success Manager – Enterprise (Maternity Cover) Remote from[UK](https://jobicy.com/job-region/uk.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted12 Jul 2026Apply before12 Aug 2026Experience level Midweight Views / Applies 54 / 3 [About company](https://jobicy.com/company/cision.md) * Share About [Cision](https://jobicy.com/company/cision.md) Empowering PR and Marketing Pros to Target, Reach and Engage Their Audiences. [Public Relations & Communications](https://jobicy.com/company-category/public-relations-communications.md) * 1867 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Cision is seeking an Enterprise Customer Success Manager for a maternity cover role, focusing on retaining and expanding a portfolio of large accounts. The role involves building trusted relationships with executive stakeholders, driving product adoption, and ensuring customers achieve business outcomes through Brandwatch solutions. The ideal candidate has 3+ years of customer-facing experience in SaaS, managing complex enterprise accounts, and strong communication skills. This position requires collaboration with Account Managers, Onboarding, and Support teams to deliver a seamless customer experience. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This role requires managing complex enterprise accounts with multiple stakeholders, strategic account planning, and a high level of communication and collaboration. The temporary nature (maternity cover) adds additional pressure, justifying a difficulty level of 4. ### Salary Analysis Median Highly Competitive $115,000US Market $80k – 140k 0 $154k AI Insight The job listing does not specify a salary. For an Enterprise Customer Success Manager in the US SaaS market, the typical salary range is $80,000 to $140,000, with a median around $115,000. The offered salary is likely competitive within this range. ### Core Skills Required [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Enterprise Account Management](https://jobicy.com/jobs?search_keywords=Enterprise+Account+Management.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Social Media Analytics](https://jobicy.com/jobs?search_keywords=Social+Media+Analytics.md) [Strategic Planning](https://jobicy.com/jobs?search_keywords=Strategic+Planning.md) [Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder+Management.md) [Retention](https://jobicy.com/jobs?search_keywords=Retention.md) [CRM](https://jobicy.com/jobs?search_keywords=CRM.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Presentation](https://jobicy.com/jobs?search_keywords=Presentation.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my interest in the Customer Success Manager - Enterprise position at Cision. With over 3 years of experience in customer-facing roles within SaaS, I have successfully managed enterprise accounts, driving retention and adoption. My background includes building strong relationships with executive stakeholders and implementing strategic account plans that deliver measurable business outcomes. I am confident that my skills in collaboration, communication, and client advocacy align perfectly with the requirements of this role. I look forward to the opportunity to contribute to Cision's success. Sincerely, [Your Name] Copy ### Sample Interview Questions How do you approach building relationships with executive sponsors in a complex enterprise account?I start by understanding their business goals and aligning our solutions to those objectives. Regular check-ins, QBRs, and providing data-driven insights help establish trust and demonstrate value.Describe a time you turned around a struggling customer relationship.In a previous role, a customer was at risk of churn due to low adoption. I conducted a deep dive into their usage, identified gaps, and created a customized training plan. Within three months, adoption increased by 40% and they renewed.How do you collaborate with Account Managers and Onboarding teams to ensure a seamless customer experience?I hold weekly syncs to align on account strategy, share customer feedback, and coordinate touchpoints. Clear communication and shared goals ensure we present a unified front.How do you handle multiple priorities in a fast-paced environment?I prioritize based on impact and urgency, using tools like CRM to track tasks. I also communicate proactively with stakeholders to manage expectations and adjust plans as needed.What experience do you have with social media monitoring tools?I have used Brandwatch and similar platforms to analyze social listening data, providing customers with insights on brand sentiment and competitive trends. I can help customers maximize the value of these tools. At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you’ll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you’re solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. ## The role As an Enterprise Customer Success Manager, you’ll own the long-term health and retention of a portfolio of our larger accounts (brands and agencies). These are complex organisations where multiple teams adopt Brandwatch across different products, use cases, and workflows — and where success means navigating a wide network of stakeholders, from day-to-day users to executive sponsors. Retention is your primary measure of success. In collaboration with the Account Manager and Onboarding team, your focus is on relationship building, solution embeddedness and ensuring every customer achieves clear business outcomes and real value from the partnership with Brandwatch. ## Duties and responsibilities The role is defined, but not limited to, the following: * Own retention across your customer portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans, and growth opportunities. * Build trusted relationships with executive stakeholders, ensuring Brandwatch’s solutions are aligned with the customer’s business goals and long-term strategy. * Drive customer adoption by overseeing the onboarding journey — delivered in partnership with a dedicated Onboarding Specialist — and leading training and best practice initiatives to maximise value and return on investment. * Grow each account by increasing adoption across teams, departments, and use cases — expanding the value customers realise from the platform and embedding Brandwatch’s products ever more deeply into their workflows and business processes. * Act as the customer’s voice by identifying and escalating product feedback and managing expectations around product enhancements and roadmap priorities. * Foster a community of Brandwatch customers by sharing best practices, success stories, and lessons learned. * Maintain accurate customer records, opportunities, and renewal information in CRM and customer success systems. * Partner with Product Support to ensure customer issues are resolved effectively and in a timely manner. * Orchestrate the wider account team — collaborating closely with Onboarding Specialists, Account Managers, and the Professional Services team — to deliver a seamless, joined-up customer experience. * Act as a trusted advisor, helping customers achieve their business objectives and realise the full value of Brandwatch. ## Essential Skills and Experience * 3+ years’ experience in a customer-facing role, ideally within SaaS or a similar technology environment. * Experience managing enterprise or large, complex accounts — with multiple stakeholders, teams, and business units adopting a solution in different ways. * Excellent communication and presentation skills, with the ability to engage stakeholders at all levels. * Strong understanding of social media platforms and social listening/monitoring tools. * Experience working with global customers across multiple teams and regions. * Proven ability to develop and execute strategic account plans, with a track record of strong retention and renewal outcomes. * Experience building strong relationships with senior stakeholders and executive sponsors. * Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. * A proactive, commercially minded approach with strong problem-solving and critical-thinking skills. * Comfortable working independently while collaborating effectively across cross-functional teams. * Familiarity with Boolean search logic and data analysis. * Experience using CRM and customer success tools such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA. * Proficiency in Spanish or French is an advantage, but not a requirement. ## What We Offer Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include: * Cision Group Personal Pension Scheme * Life Assurance * Healthcare cash plan * Dental Insurance * Private Medical Insurance (For directors and above only) * Gym Subsidy * Cycle to Work * Discounted Dining * Virtual GP * Employee Assistance Programme (EAP) * Eye Care Test * Cision Global Charitable Giving Program * BenefitHub (Retail discounts) If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment. #LI-FR1 #LI-Remote Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today’s data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including [CisionOne](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1582545697&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D279553938%26u%3Dhttps%253A%252F%252Fwww.cision.com%252F%26a%3DCisionOne&a=CisionOne), [Brandwatch](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=3012343804&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D3402596191%26u%3Dhttps%253A%252F%252Fwww.brandwatch.com%252F%26a%3DBrandwatch&a=Brandwatch), and [PR Newswire](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1961299488&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D160139869%26u%3Dhttps%253A%252F%252Fwww.cision.com%252Fpr-distribution-and-placement%252Fprnewswire%252F%26a%3DPR%2BNewswire&a=PR+Newswire), enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the [CEO Action for Diversity & Inclusion™ pledge](https://www.ceoaction.com/ceos/?Page=1&CompanyLetters=C&Sort=Alphabetical) and named a “Top Diversity Employer” for 2021 by [DiversityJobs.com](https://diversityjobs.com/). Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Cision, Inc. “the Company” only communicates with candidates and extends job offers through direct channels, not third parties. Please review our [Global Candidate Data Privacy Statement](https://www.cision.com/careers/cision-candidate-privacy-notice/) to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more [Apply now >](https://jobicy.com/jobs/149218-customer-success-manager-enterprise-maternity-cover.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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