# Canada- Sr Application Engineer (Salesforce-Agentforce Ai) Remote from[Canada](https://jobicy.com/job-region/canada.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Software Engineering](https://jobicy.com/categories/engineering.md) Employment type Full Time, Job posted13 Jul 2026Apply before13 Aug 2026Experience level Senior Views / Applies 38 / 3 [About company](https://jobicy.com/company/pointclickcare.md) * Share About [PointClickCare](https://jobicy.com/company/pointclickcare.md) Transforming Care Through Technology [Computer Software](https://jobicy.com/company-category/software.md) * 2000 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary PointClickCare is seeking a Senior Application Engineer specializing in Salesforce Agentforce AI to architect and deliver AI agents and automations that transform healthcare workflows. This role requires over 5 years of experience with Salesforce and AI agent development, as well as proficiency in Apex, JavaScript, and Python. The ideal candidate is autonomous, accountable, and thrives in a fast-paced, collaborative environment. As part of a high-performing team, you will also build intelligent process automations, debug complex issues, and contribute to DevOps and peer reviews. This is a remote role with occasional travel to Mississauga or Salt Lake City. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This role requires extensive experience with Salesforce and AI agent development, demanding advanced technical skills and problem-solving abilities, but it is not an architect-level position. ### Salary Analysis Median Highly Competitive $150,000US Market $120k – 180k 0 $198k AI Insight The offered salary is not specified, but for a Senior Application Engineer with Salesforce and AI expertise in the US market, the median is around $150,000. This is competitive for the role and location. ### Core Skills Required [Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md) [Agentforce](https://jobicy.com/jobs?search_keywords=Agentforce.md) [AI](https://jobicy.com/jobs?search_keywords=AI.md) [Application Engineering](https://jobicy.com/jobs?search_keywords=Application+Engineering.md) [Apex](https://jobicy.com/jobs?search_keywords=Apex.md) [JavaScript](https://jobicy.com/jobs?search_keywords=JavaScript.md) [Python](https://jobicy.com/jobs?search_keywords=Python.md) [DevOps](https://jobicy.com/jobs?search_keywords=DevOps.md) [Automation](https://jobicy.com/jobs?search_keywords=Automation.md) [Healthcare IT](https://jobicy.com/jobs?search_keywords=Healthcare+IT.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my strong interest in the Sr. Application Engineer position at PointClickCare. With over 5 years of experience in Salesforce development and a deep focus on AI-driven solutions, I am excited about the opportunity to contribute to your innovative team. My hands-on expertise in building Agentforce AI agents and automating complex workflows aligns perfectly with your needs. I am eager to bring my technical skills, autonomous work ethic, and collaborative spirit to PointClickCare to help shape the future of healthcare technology. Thank you for considering my application. Copy ### Sample Interview Questions Can you describe your experience with Agentforce AI agent development?I have built multiple AI agents using Agentforce for tasks like customer support automation and data processing. For example, I created an agent that automatically classifies and routes support tickets, reducing response time by 30%.How do you approach debugging complex issues in Salesforce integrations?I start by reproducing the issue in a sandbox, then use debug logs and tools like Apex Replay Debugger to trace the problem. I also collaborate with team members for peer reviews to ensure thorough resolution.What is your experience with intelligent process automation?I have implemented RPA using tools like UiPath and Salesforce Flow to automate repetitive tasks. For instance, I automated data entry from emails into Salesforce, saving 10 hours per week.How do you stay updated with the latest AI technologies?I dedicate time each week to read industry blogs, take online courses, and attend webinars. I also hold certifications in Salesforce AI and am pursuing a certificate in machine learning.Can you give an example of a time you mentored a junior team member?I mentored a new developer by pairing on a complex Apex trigger, explaining best practices and code optimization. They later successfully completed a similar module independently. At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.**Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.Job Summary We’re looking for creative thinkers with hands-on experience in Agentforce, AI agent development, and intelligent process automation, who thrive in a collaborative, fast-paced environment. As a Senior Application Engineer specializing in Salesforce Agentforce AI at PointClickCare, you’ll architect and deliver state-of-the-art AI agents and automations that transform system workflows. You’ll be empowered to experiment, prototype, and deliver solutions that directly shape the future of our technology landscape, gain exposure to the latest AI technologies and dedicated time for professional development and certifications as you create AI Agents using Agentforce and other AI tools. To succeed in this role, you need to be an autonomous and accountable team player with a continuous learning mindset and understand what it means to be a member of a high performing team. You bring hands-on experience building Agentforce AI Agents and over 5 years of experience and knowledge designing, developing, and maintaining configuration and custom applications that integrate with Salesforce or other connected apps. As a Senior Application Engineer (Salesforce Agentforce AI) at PointClickCare you will also build intelligent process automations, test automations, and debug standard to complex issues related with Apex code, JavaScript, Python or code from other programming languages as it relates to the applications you are developing for. You will develop technical documentation, be part of our DevOps maintenance crew and peer review builds developed by other team members and vendors. You will provide training and consultation related to the systems and processes developed by the team to our business partners and support both transformational projects, high priority enhancements and resolve standard to high complexity incidents to quickly deliver value to the business. Key duties and responsibilities: •Work at the forefront of AI-driven Salesforce solutions and build AI Agents using Agentforce, and other AI platforms like Microsoft Studio for CoPilot Agents. •Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate, Alteryx, and others. •Build test automations to improve QA efficiencies in QA for Salesforce and other applications. •Collaborate with product designers, end-users, and other team members to refine and understand outcomes and AI use cases. •Collaborate with other team members to brainstorm ideas for prototyping to test and solution for use cases identified and prioritized. •Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, Python, etc., etc., relevant to the core applications (Salesforce, Billing Platform, etc.) and connected or integrated apps (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay, etc.). •Perform unit tests for your builds and collaborate with Product Designers and other team members to create accurate and quality test scripts for automated and manual testing. •Analyze, troubleshoot, and debug systems for standard issues •Be an AI change agent in your team to gain team buy-in for adopting use of AI agents to save time, reduce waste and improve efficiency to deliver value to customers faster •Create and maintain technical documentation for all builds and AI Agents produced •Onboard, mentor and coach Junior – Intermediate application engineers and your peers – including peer reviewing their work, providing feedback, approving pull requests and providing guidance as needed. •Perform other tasks and duties as assigned Skills and Qualifications: •Hands-on experience building Agentforce AI Agents, AI workflows, custom agent development, and integration of external data sources. •Solid experience with Salesforce integrations and external system integrations (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay.• Working experience with Workday platform highly desired •Experience creating intelligent process automations using tools like Power Automate or others •Solid experience creating test automations for Salesforce and other platforms •Solid experience writing clean code that performs well at scale using JavaScript, Apex, Python, etc. •Proficient in DevOps processes and tools (e.g., Copado, AutoRabit) •Proficient in GITHUB and troubleshooting standard versioning and DevOps issues •Proficient in Agile methodologies (Scrum/Kanban) to iteratively deliver standard solutions •Solid experience with automated testing frameworks (e.g. PMD, Selenium, Copado CRT) •In-depth understanding of Salesforce data models, security, and governor limits •Excellent organization, critical-thinking and self-management skills •A continuous learner – you must enjoy acquiring and sharing knowledge and wisdom with others •Solid Team player and coach to partner with cross-functional teams and other areas of practice like BA, QA & Operations •Communicates standard – complex ideas, anticipates potential objections and persuades others, often at team level, to adopt a different point of view •Proven experience as a great Intermediate Application Engineer Certifications: •Salesforce Certified Agentforce Specialist •Salesforce Certified Platform Developer I & II (required) •Salesforce Advanced Administrator certification (required) •Salesforce Certified Application/Systems Architect (desired) •BSc/BA in Computer Science, Engineering, or a related field (or equivalent work experience) Bonus points for: •Experience building AI Agents on other AI Platforms •Experience being part teams that operated using the Product Operating Model •Experience working on a SaaS product •Experience with Salesforce Lightning Design System (SLDS) or other UI frameworks like React, Vue.js, or Angular •Standard understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud, Agentforce, and Salesforce Einstein •Experience working with AWS, Azure, or other cloud platforms. •Experience working with Service-Oriented Architecture (SOA) and SaaS product development •Knowledge of SAML, OAuth, and OpenID Connect for authentication and authorization •Experience with on-call responsibilities for production-grade systems. •Understanding how to solve the dysfunctions of a team (trust, conflict, commitment, accountability and team results) #remote #canada PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. Show more [Apply now >](https://jobicy.com/jobs/149241-canada-sr-application-engineer-salesforce-agentforce-ai.md) > Annual salary information is not provided for this position. 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