# Support Engineering Manager (APAC) Remote from[APAC](https://jobicy.com/job-region/apac.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted14 Jul 2026Apply before14 Aug 2026Experience level Midweight Views / Applies 34 / 0 [About company](https://jobicy.com/company/supabase.md) * Share About [Supabase](https://jobicy.com/company/supabase.md) Supabase is the Postgres development platform. [Computer Software](https://jobicy.com/company-category/software.md) * 2020 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This role is for a Support Engineering Manager at Supabase, covering the APAC region. The position is part of a global support leadership team focused on clearing the way for support engineers. The company views support as a high-leverage feedback loop for product improvement. The manager will maintain technical sharpness, collaborate with peers across time zones, and work with engineering/product to turn user signals into product fixes. Ideal candidates have a technical background in Postgres, Linux, or DevOps, plus management experience. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight Chosen because the role requires both deep technical knowledge in Postgres and backend systems, as well as strong leadership and management skills, making it challenging for candidates who lack either. ### Salary Analysis Median Highly Competitive $150,000US Market $120k – 180k 0 $198k AI Insight The job posting does not specify a salary. Based on US market data for a Support Engineering Manager role in a tech startup, the median salary is approximately $150,000. The typical range is $120,000 to $180,000, which is competitive for the level of responsibility and technical depth required. ### Core Skills Required [Support Engineering](https://jobicy.com/jobs?search_keywords=Support+Engineering.md) [Postgres](https://jobicy.com/jobs?search_keywords=Postgres.md) [SQL](https://jobicy.com/jobs?search_keywords=SQL.md) [Linux](https://jobicy.com/jobs?search_keywords=Linux.md) [DevOps](https://jobicy.com/jobs?search_keywords=DevOps.md) [Team Leadership](https://jobicy.com/jobs?search_keywords=Team+Leadership.md) [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [SRE](https://jobicy.com/jobs?search_keywords=SRE.md) [Serverless](https://jobicy.com/jobs?search_keywords=Serverless.md) [Auth/Storage](https://jobicy.com/jobs?search_keywords=AuthStorage.md) ### Cover Letter Sample Dear Hiring Team, I am thrilled to apply for the Support Engineering Manager (APAC) role at Supabase. With a strong background in Postgres, Linux, and DevOps, combined with years of leading technical support teams, I believe I can contribute to your vision of support as a product feedback loop. I have a proven track record of elevating team technical skills, streamlining global operations, and collaborating cross-functionally to drive product improvements. At my previous company, I managed a distributed support team, implemented shared playbooks, and regularly pair-programmed with engineers to reduce escalations. I am particularly drawn to Supabase's emphasis on genchi genbutsu and treating support as a craft. I am confident I can be the APAC leadership presence you need, ensuring seamless handoffs and a unified team experience. I look forward to the opportunity to discuss how my experience aligns with your needs. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe a time you turned a pattern of customer issues into a product improvement?At my previous company, I noticed recurring complaints about our authentication timeout handling. I worked with support engineers to gather detailed logs, documented the pattern, and presented it to the product team with a proposed fix. The change reduced related tickets by 40%.How do you ensure consistency in support quality across different time zones?I advocate for shared playbooks, regular sync meetings between regional leads, and a common escalation process. I also encourage shadowing and pair-support sessions to build team cohesion.How do you stay technically sharp while managing a team?I allocate time each week to work on tickets or side projects. I also participate in incident reviews and pair with engineers on complex cases to keep my hands-on skills current.Describe how you would handle a support engineer who is struggling with a difficult customer.I'd first listen to the engineer's perspective and review the interaction. Then I'd offer to take over the customer communication while debriefing the engineer on alternative approaches. I'd also use it as a coaching moment to improve their handling skills.How would you advocate for support needs to engineering and product teams?I'd use data: aggregate ticket volumes, categorize by root cause, and quantify impact. I'd present this in a collaborative format, proposing specific changes and offering to help test or prioritize them. ## About Supabase Supabase is the Postgres development platform: Database, Auth, Storage, Edge Functions, Realtime, and Vector, deeply integrated and built for teams that need their backend to grow with them. We’re open source, we move fast, and our users are developers who notice when things are off. ## About this role We’re hiring a Support Manager on our global Support leadership team to clear the way for our APAC Support Engineers. A quick word on what Support means here, because it shapes everything about this role. We don’t think of Support as a ticket queue with a manager attached to it. We think of it as one of the highest-leverage feedback loops in the company. It’s the place where the real shape of our product meets the real shape of our users’ work. Done well, it’s an engineering superpower: it’s how we learn where the product actually bends, who’s bending it, and what we should build next. You’d join the existing Support leadership group and be the person on during APAC hours, sharing context, queue, escalations, and standards with your peers in EMEA and AMER. One team, globally available. The right person needs to be both sharp enough on the technology to be genuinely useful to their support engineers and able to anticipate their needs and keep the way clear. The support engineers are the ones doing the work that matters, and you’re there to help them be the best they can be, whether that’s helping with professional growth, taking on a difficult customer situation so they can focus on the technical problems, or simply being a good rubber duck. If you’ve ever felt like a support org was being run as a cost center and wanted to drag it back toward being a craft, we think you’ll fit right in. ## What you’ll do * Represent APAC for the global team. Be the leadership presence on during APAC hours. You’ll lead as one of the larger team: shared standards, shared bar, shared playbooks. * Genchi genbutsu: go and see. This isn’t a role where you stop reading tickets. You’ll regularly sit with tickets yourself, partly to stay sharp, partly because you can’t manage what you don’t see. * Keep the team singular across timezones. Partner with your EMEA and AMER counterparts on coverage, escalations, and handoffs. The goal is that a customer can’t tell which region picked up their ticket, because the team feels like one team. * Turn signal into product. Work directly with Engineering and Product as a peer to surface patterns, file the right bugs, advocate for the right fixes, and make sure the loop from “user hit something weird” to “we shipped something better” is short. This is a collaboration, not a handoff. * Raise the technical bar on the team. Support and provide support engineers a path to improve on Postgres, on our platform, and on how to actually debug a system rather than guess at it. Help build the playbooks, the runbooks, and the habits that scale. * Care about the whole experience. A user’s problem is rarely just the thing they typed in the ticket. It’s the network, the schema, the expectation, the docs they couldn’t find. We want managers who treat support as a dialogue with the whole system, not a lookup against a single symptom. ## What we’re looking for * A technical foundation, kept current. A real background in Postgres / SQL, Linux, sysadmin, backend or platform engineering, DevOps, or database work. You may be a few years out of deep hands-on work, and that’s okay as long as you’ve done something deliberate to keep your edge (side project, homelab, pairing on cases, OSS) so you can still read a stack trace and a query plan without bluffing. * Supabase-adjacent fluency. Comfortable reasoning about auth flows, storage, serverless functions, realtime systems, or vector workloads. If you haven’t used Supabase, that’s fine. You should be the kind of person who’ll have it running locally in a weekend. * Management experience. You’ve led a technical team before: support, SRE, platform, engineering, doesn’t matter which. You know how to give feedback that lands, how to run a 1:1 that isn’t a status update, and how to hire well. * Operational instincts. You’re comfortable with metrics (FRT, MTR, CSAT) but you don’t let them run the team. You know when a number is telling you the truth and when it’s hiding the real story. * Writing. You can write clearly in English under pressure: to a customer, to an engineer, to a CEO. Most of what support produces is prose; we take it seriously. * Customer instinct. You like users. You’re curious about what they’re trying to do, not just what they’re stuck on. You believe good support works itself toward making itself smaller, by making users more capable. ## Bonus points * Familiarity with JavaScript / TypeScript and one of the major frontend frameworks (React, Vue, Svelte), plus some Node. * Experience supporting a developer-facing product, an open-source project, or a platform with a public GitHub presence (Issues, Discussions). * You’ve been on the other side of the table (written software, run infra, been the person paged at 3am) and that shapes how you partner with the engineers you’ll work alongside. ## Timezones & Logistics * Full-time, remote, based in an APAC timezone. * Monday to Friday. We have 24×7 weekend support engineering coverage, but only a support leads on-call rotation of which you will be a member. * You’ll partner closely with the global Support leadership team and report into the Head of Support. ## What We Offer * Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. * ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. * Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. * Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. * Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. * Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. * Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ## About the Team Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. * 280+ team members * 55+ countries * 20+ languages spoken * $500M raised * 500,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities. ## Hiring Process We keep things simple, async-friendly, and respectful of your time: * Apply – Our team will review your application. * Intro Call – A short video chat to get to know each other. * Interviews – Up to four calls with: Team Leads * Future teammates * Someone cross-functional from product, growth, or engineering (depending on the role) * Someone from our leadership/founding team * Decision – We may follow up with a final question or go straight to offer. All communication is remote and we aim to move fast. Show more [Apply now >](https://jobicy.com/jobs/149306-support-engineering-manager-apac-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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