# Wholesale Operations Leader – GRS North America Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Product & Operations](https://jobicy.com/categories/management.md) Employment type Full Time, Job posted17 Jul 2026Apply before17 Aug 2026Experience level Senior Views / Applies 38 / 3 [About company](https://jobicy.com/company/liberty-mutual.md) * Share About [Liberty Mutual](https://jobicy.com/company/liberty-mutual.md) At Liberty Mutual, we want to help you embrace today and confidently pursue tomorrow [Insurance](https://jobicy.com/company-category/insurance.md) * 1912 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary The Wholesale Operations Leader - GRS North America is a senior leadership role focused on driving operational excellence and strategic execution within the wholesale insurance segment. This position involves leading cross-functional initiatives, optimizing the submission-to-quote pipeline, and integrating AI and data analytics into underwriting workflows. The role requires close collaboration with business leaders, finance, actuarial, and technology teams to enhance broker connectivity and operational KPIs. The ideal candidate will have a strong background in insurance operations, strategic planning, and process improvement, with the ability to translate strategy into measurable outcomes. This is a fast-paced, high-autonomy role that demands excellent communication and project management skills. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This is a senior leadership role requiring strategic thinking, cross-functional coordination, and deep operational expertise, making it challenging but not entry-level. ### Salary Analysis Median Highly Competitive $170,000US Market $120k – 220k 0 $242k AI Insight The offered salary is not specified, but for a senior operations leadership role in the insurance industry, the estimated median is $170,000, which is competitive within the US market range of $120,000 to $220,000. This aligns with roles requiring strategic oversight and operational transformation. ### Core Skills Required [Operations Leadership](https://jobicy.com/jobs?search_keywords=Operations+Leadership.md) [Strategic Planning](https://jobicy.com/jobs?search_keywords=Strategic+Planning.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Process Improvement](https://jobicy.com/jobs?search_keywords=Process+Improvement.md) [Data Analytics](https://jobicy.com/jobs?search_keywords=Data+Analytics.md) [Insurance Operations](https://jobicy.com/jobs?search_keywords=Insurance+Operations.md) [Underwriting](https://jobicy.com/jobs?search_keywords=Underwriting.md) [Broker Connectivity](https://jobicy.com/jobs?search_keywords=Broker+Connectivity.md) [AI Integration](https://jobicy.com/jobs?search_keywords=AI+Integration.md) [P&L Management](https://jobicy.com/jobs?search_keywords=PL+Management.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my strong interest in the Wholesale Operations Leader position at GRS North America. With over a decade of experience in insurance operations and strategic leadership, I have a proven track record of driving operational excellence and cross-functional collaboration. My background includes optimizing submission-to-quote pipelines, implementing AI-enabled solutions, and leading data-driven P&L improvements. In my previous role, I successfully integrated broker connectivity systems and improved cycle times by 30%, directly enhancing underwriting efficiency. I am adept at translating strategic priorities into executable plans with clear KPIs, and I thrive in fast-paced environments that require both strategic vision and hands-on execution. I am confident that my skills align well with your needs. I look forward to the opportunity to discuss how I can contribute to the Wholesale segment’s growth and operational success. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe a time when you led a cross-functional initiative to improve operational efficiency? What was the outcome?I led a project to streamline the submission-to-quote process by implementing a centralized dashboard that tracked cycle times. We reduced average cycle time by 25% and improved broker satisfaction scores by 15%.How would you approach integrating AI into underwriting workflows without disrupting current operations?I would start by piloting AI in specific areas like triage and appetite scoring, ensuring minimal impact on existing workflows. I would work closely with underwriters to refine the model and gradually scale based on proven results.Describe your experience with data-driven decision making in an operations context.In my previous role, I developed a real-time dashboard for submission-level data, including quote ratios and hit rates by underwriter. This enabled data-driven conversations that improved overall portfolio performance by 12%.How do you prioritize competing initiatives in a fast-paced environment?I use a framework that aligns initiatives with strategic goals and assesses resource impact. I engage stakeholders to rank priorities and ensure clear ownership, then adjust based on performance metrics and feedback.Can you give an example of how you've improved broker connectivity in a wholesale setting?I championed an API-first integration with a major broker AMS, reducing reliance on manual portals. This led to a 40% reduction in data entry errors and a 20% faster quote turnaround. Description Summary: As the Wholesale Operations Leader, you will lead cross-functional work to deliver innovative solutions, streamline operational protocols, and drive consistency and process excellence across the GRS North America Wholesale segment. This role partners closely with Wholesale business unit leaders, Office of Underwriting, Finance, Actuarial & Data Science, Legal, Claims, Field Operations, Technology, and other functional partners to support operational strategies that enable segment priorities. The Wholesale Operations Leader serves as the connective tissue between strategy and execution, helping shape Wholesale strategy and translate it into sequenced, resourced plans with clear owners, outcomes, and measurable business impact. This role will engineer the submission-to-quote pipeline as a measurable operating system, improve broker connectivity, embed AI-enabled capabilities into the underwriting workflow, and build the data and P&L infrastructure needed to make Wholesale performance visible at the segment level. The role will help free business leaders to focus on underwriting and market activity by reducing operational friction, improving reporting, and driving disciplined execution. Responsibilities: * Through a strategic and operational lens, lead cross-functional work to drive a collaborative, agile, high-performing culture and operating model that is principled, profitable, innovative, and nimble. * Serve as a strategic thought partner to the Wholesale segment leader — contributing to the formation of segment strategy, not only its execution — including portfolio direction, distribution strategy, and growth priorities across E&S lines. * Serve as Wholesale Operations Leader, representing Wholesale in Office of Underwriting, operations, product, data, and technology forums to ensure Ironshore’s needs are built into roadmaps, not accommodated after the fact. * Engineer the submission-to-quote pipeline as a measurable system with defined cycle time targets by business unit — identifying where time dies and building solutions to eliminate it. * Own broker connectivity as a product decision, supporting API-first integration into broker AMS systems and reducing reliance on additional portals that create friction for brokers and underwriters. * Make AI infrastructure foundational to the Wholesale operating model, enabling triage, clearance, and appetite scoring before a human touches a submission. * Own submission-level data as the operating nervous system, including quote ratios, hit rates, cycle times by underwriter and by broker, and other key measures of underwriting and operational performance. * Translate the six execution workstreams into a sequenced, resourced plan with clear owners, milestones, outcomes, and accountability. * Build and own the standalone Wholesale P&L infrastructure in partnership with Finance, including the data architecture needed to make performance visible at the segment level. * Partner with underwriting, actuarial, claims, finance, data, and technology teams to develop dashboards, portfolio analysis, operational reporting, and business insights to support segment and business unit leaders. * Effectively prioritize and execute key operational initiatives across the Wholesale segment with strong project management discipline while championing Liberty Values & Guidelines to drive employee engagement, best-in-class service, productivity, and profitability. * Accountable for ensuring clarity, visibility, and execution relative to operational key performance indicators KPIs across the Wholesale segment. * Partner with segment and business unit leaders to organize and lead key operational meetings, manage competing priorities, and ensure decisions are translated into execution. * Develop executive-level communications, business updates, decision materials, and reporting for internal and external stakeholders. * Perform business analyses and evaluate the impact of alternative management decisions on operational outcomes, financial results, and broker/underwriter experience. * May lead small team of operations resources supporting overall Wholesale priorities If the selected candidate lives within 50 miles of a GRS office, then the selected candidate must be prepared to come into the office two days/week. This policy is subject to change. Qualifications * Deep expertise in Excess & Surplus (E&S) and wholesale/specialty insurance — spanning open-brokerage, SME binding authority, and delegated authority / program business — finance and actuarial concepts, regulatory environment, reinsurance, underwriting, producer management, and broker distribution. * Advanced knowledge of financial analysis, technology, strategic planning, operational management, data/reporting, and business process improvement. * Excellent oral and written communication skills, with strong presentation skills and the ability to facilitate discussion, influence stakeholders, and build consensus. * Skills required include analyzing and problem solving; adaptability; decision making; building relationships; working effectively with others; applying financial acumen; focusing on service; executing excellence; planning and organizing work; and achieving results. * Demonstrated ability to foster collaborative relationships and effectively work as part of a broader global and organizational team. * Experience working in an Agile environment, e.g., agile project management, product ownership, workflow modernization, or technology-enabled operating model transformation. * Excellent time management, prioritization, and delegation skills. * Advanced degree or equivalent training preferred; CPCU designation or equivalent preferred. * Experience managing and mentoring staff or leading cross-functional teams preferred. * 12+ years of experience in operations, systems, organizational improvement, underwriting operations, strategy, business transformation, or related insurance roles. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: [https://www.libertymutualgroup.com/about-lm/careers/benefits](https://www.libertymutualgroup.com/about-lm/careers/benefits) Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices * [California](https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-fair-chance-act.pdf) * [Los Angeles Incorporated](https://bca.lacity.gov/Uploads/fciho/FCIHO-factsheet-2024-03-05.pdf) * [Los Angeles Unincorporated](https://jobs.libertymutualgroup.com/wp-content/uploads/2025/01/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) * [Philadelphia](https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/pa-philadelphia-fair-chance-law.pdf) * [San Francisco](https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-san-francisco-fair-chance.pdf) Show more [Apply now >](https://jobicy.com/jobs/149406-wholesale-operations-leader-grs-north-america.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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