# Sr. Principal Business Partner, Customer Operations Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 133,300 - 208,300Department [Product & Operations](https://jobicy.com/categories/management.md) Employment type Full Time, Job posted20 Jul 2026Apply before20 Aug 2026Experience level Senior Views / Applies 196 / 13 [About company](https://jobicy.com/company/dayforce.md) * Share About [Dayforce](https://jobicy.com/company/dayforce.md) Dayforce is a cloud human capital management platform that optimizes management of the entire employee lifecycle, including attracting, engaging, paying, deploying, and developing people. [Computer Software](https://jobicy.com/company-category/software.md) * 1992 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This senior principal role at Dayforce involves serving as a trusted advisor to GCO executives, driving strategic initiatives that align data, systems, and business outcomes. The position leads global projects to improve operational efficiency, establishes enterprise-wide performance governance, and partners with Finance, Product, and Operations. It requires deep expertise in SaaS metrics, customer success, and financial modeling, with a focus on transforming customer operations. The role offers a competitive salary and benefits, reflecting its strategic importance in the organization. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires extensive experience, strategic thinking, and leadership across multiple domains, making it challenging but not the highest possible difficulty due to clear support structures. ### Salary Analysis Median Highly Competitive USD170,800US Market USD120k – 220k 0 USD242k AI Insight The offered salary range of $133,300 to $208,300 is competitive for a senior principal role in customer operations, aligning well with market rates for experienced professionals in HCM technology. The median of $170,800 reflects strong compensation for the level of responsibility. ### Core Skills Required [Business Partnering](https://jobicy.com/jobs?search_keywords=Business+Partnering.md) [Strategic Planning](https://jobicy.com/jobs?search_keywords=Strategic+Planning.md) [Operational Excellence](https://jobicy.com/jobs?search_keywords=Operational+Excellence.md) [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Data Analytics](https://jobicy.com/jobs?search_keywords=Data+Analytics.md) [Forecasting](https://jobicy.com/jobs?search_keywords=Forecasting.md) [Cross-functional Leadership](https://jobicy.com/jobs?search_keywords=Crossfunctional+Leadership.md) [SaaS Metrics](https://jobicy.com/jobs?search_keywords=SaaS+Metrics.md) [Process Optimization](https://jobicy.com/jobs?search_keywords=Process+Optimization.md) [Governance](https://jobicy.com/jobs?search_keywords=Governance.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Senior Principal Business Partner, Customer Operations role at Dayforce. With over eight years of experience in business operations and strategic enablement, I have a proven track record of driving enterprise-wide transformation and aligning cross-functional teams to achieve operational excellence. My expertise in SaaS metrics, customer success, and financial modeling enables me to translate data into actionable strategies that deliver measurable results. In my previous role, I led global initiatives that improved operational efficiency by 20% and established governance frameworks that enhanced forecasting accuracy. I thrive in fast-paced environments and am adept at influencing executive stakeholders to drive change. I am particularly drawn to Dayforce's commitment to making work life better and its innovative HCM platform. I am eager to bring my strategic leadership and analytical skills to your Global Customer Office. Thank you for considering my application. I look forward to discussing how I can contribute to your team's success. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe a time when you translated data into a strategic action plan that significantly improved business outcomes?In my previous role, I analyzed customer churn data and identified key drivers linked to onboarding processes. I proposed a streamlined onboarding program, which reduced churn by 15% and increased customer satisfaction scores. I presented this to executive leadership with clear ROI projections, gaining buy-in for implementation.How would you establish performance governance and forecasting standards across a global customer operations team?I would start by assessing current processes and pain points through stakeholder interviews. Then, I'd design a scalable governance framework with clear KPIs, regular review cadences, and a centralized dashboard. For forecasting, I'd implement a hybrid model combining historical data and market trends, ensuring alignment with finance and product teams.Describe your experience leading cross-functional transformation initiatives involving Finance, Product, and Operations.I led a project to unify customer data across CRM, billing, and support systems. I coordinated with Finance to align revenue recognition, Product to automate data flows, and Operations to standardize processes. The initiative reduced data discrepancies by 30% and enabled real-time reporting for decision-making.How do you mentor senior business partners to ensure strategic alignment and leadership consistency?I mentor by sharing best practices in strategic thinking and stakeholder management. I hold regular one-on-ones to review their initiatives, provide feedback on analytical approaches, and encourage them to take ownership of high-impact projects. I also facilitate peer learning sessions to foster a consistent leadership culture.What is your approach to prioritizing strategic initiatives in a fast-paced, global environment?I prioritize based on impact and urgency, using a framework that considers alignment with business goals, resource availability, and potential ROI. I engage with executive stakeholders to validate priorities and adjust as needed. Communication and transparency are key to ensuring teams stay focused and adaptable. Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.Our brand promise – Makes Work Life Better™ – Reflects our commitment to employees, customers, partners and communities globally.About the OpportunityWe are GCO Operations—strategic partners to leaders across the Global Customer Office. We turn data into strategy and strategy into execution, helping GCO teams plan, perform, and grow efficiently. Working across Customer Success, Managed Services, Tax, Customer Support, and Operations, we identify opportunities, optimize processes, and enable GCO to operate as a cohesive global organization.As the Senior Principal, GCO Business Partner, you will serve as a trusted advisor to executive leadership, driving alignment between strategy, operations, and customer success. You will lead strategic initiatives that connect data, systems, and business outcomes to support enterprise transformation across the Global Customer Office. This role may also specialize in a functional domain such as Forecasting, Analytics, Business Process Optimization, Customer Operations, Managed Services, Tax Operations, or Customer Success.What You’ll Get to Do • Serve as a trusted advisor to GCO executives, translating data and insights into strategic action plans. • Lead global initiatives that improve operational efficiency, scalability, and business performance. • Establish enterprise-wide performance governance and forecasting standards. • Partner with Finance, Product, and Global Operations to drive cross-functional transformation initiatives. • Mentor senior business partners to promote strategic alignment and leadership consistency. • Provide strategic leadership within a functional domain, including Forecasting, Analytics, Business Process Optimization, Customer Operations, Managed Services, Tax Operations, or Customer Success.Skills and Experience We Value • Bachelor’s degree required; advanced degree or MBA preferred. • Eight or more years of experience in business operations, consulting, strategic enablement, or a related field. • Recognized expertise in operational strategy and analytics leadership. • Strong understanding of SaaS metrics, customer success, operational performance, and financial modeling. • Exceptional executive presence with the ability to influence executive stakeholders and lead transformation across global teams.What Would Make You Stand Out • Experience leading enterprise-wide operational transformation initiatives. • Experience establishing governance frameworks and forecasting standards across global organizations. • Expertise in one or more GCO functional domains, including Forecasting, Analytics, Business Process Optimization, Customer Operations, Managed Services, Tax Operations, or Customer Success. • Demonstrated success partnering with Finance, Product, and Global Operations to deliver strategic business outcomes. • Proven ability to mentor senior business partners and influence organizational direction.What’s in it for youDayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.We encourage individuals to apply based on their passions.Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vison, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.About the Salary RangesPlease note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.Fraudulent RecruitingBeware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraudDayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process#LI-Remote Show more [Apply now >](https://jobicy.com/jobs/149451-sr-principal-business-partner-customer-operations.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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