# Technical Author (multiple roles and seniority levels) Remote from🌐 AnywhereAnnual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Content & Editorial](https://jobicy.com/categories/copywriting.md) Employment type Full Time, Job posted21 Jul 2026Apply before21 Aug 2026Experience level Senior Views / Applies 64 / 3 [About company](https://jobicy.com/company/canonical-ltd.md) * Share About [Canonical Ltd.](https://jobicy.com/company/canonical-ltd.md) Trusted open source for enterprises [Computer Software](https://jobicy.com/company-category/software.md) * 2004 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Canonical is hiring Technical Authors at multiple seniority levels to lead documentation efforts across product, customer, and operations teams. The role combines technical communication with subject-matter expertise, collaboration, and the ability to influence product design. Candidates will work with the Diátaxis approach and help elevate documentation standards. This is a fully remote, global opportunity with a focus on open-source software. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires a balance of technical writing skill, collaboration, and subject-matter expertise, but is not entry-level; difficulty is moderate. ### Salary Analysis Median Market Rate $80,000US Market $50k – 120k 0 $132k AI Insight The offered salary is not specified, but based on US market rates for Technical Writers, the median is around $80,000. Canonical typically offers competitive compensation for remote roles. ### Core Skills Required [Technical Writing](https://jobicy.com/jobs?search_keywords=Technical+Writing.md) [Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Collaboration](https://jobicy.com/jobs?search_keywords=Collaboration.md) [Open Source](https://jobicy.com/jobs?search_keywords=Open+Source.md) [Software Documentation](https://jobicy.com/jobs?search_keywords=Software+Documentation.md) [User Experience](https://jobicy.com/jobs?search_keywords=User+Experience.md) [Content Strategy](https://jobicy.com/jobs?search_keywords=Content+Strategy.md) [Diataxis](https://jobicy.com/jobs?search_keywords=Diataxis.md) [Community Engagement](https://jobicy.com/jobs?search_keywords=Community+Engagement.md) ### Cover Letter Sample I am excited to apply for the Technical Author position at Canonical. With a strong background in technical communication and a passion for open-source software, I am eager to contribute to your documentation excellence. I have experience creating user-focused documentation and collaborating with engineering teams to improve product usability. My skills include writing clear, concise documentation, understanding complex technical concepts, and engaging with user communities. I am particularly drawn to Canonical's Diátaxis approach and would love to help advance documentation practice. I am confident that my ability to lead documentation efforts and work cross-functionally aligns with the needs of this role. Thank you for considering my application. Copy ### Sample Interview Questions How would you approach creating documentation for a new product with no existing documentation?I would start by understanding the product's purpose and target users through interviews with engineers and stakeholders. Then I would create a documentation plan using the Diátaxis framework, focusing on tutorials, how-to guides, explanations, and reference. I would iterate with user feedback.Describe a time you had to collaborate with engineers to improve documentation quality.At my previous job, I worked with a team of developers to establish a documentation review process. I created templates and style guides, and held workshops to teach engineers how to write effective docs. This resulted in a 30% reduction in support tickets.How do you handle conflicting feedback on documentation from different stakeholders?I prioritize based on user needs and project goals. I facilitate discussions to align stakeholders and, if necessary, conduct user testing to gather objective data. I aim to find a consensus that serves the majority of users.What experience do you have with open-source documentation and community contributions?I have contributed to several open-source projects by writing and maintaining documentation. I also encourage community contributions by setting up clear contribution guidelines and providing feedback to contributors. This fosters a collaborative environment.How do you stay updated with best practices in technical communication?I regularly read industry blogs, attend webinars, and participate in professional groups like Write the Docs. I also experiment with new tools and methodologies, such as docs-as-code, to continuously improve my work. Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a Technical Author at Canonical. We are building documentation capacity at scale. We have dozens of positions available, for teams and products across the organisation, at all levels from Graduate to Senior Staff. All applications and candidates are handled through this one entry-point. To improve your chances of success in this application, read our advice on [how to get a job at Canonical](https://canonical.com/blog/how-to-get-a-job-at-canonical). These are not traditional technical writer roles. As a Technical Author, you will lead the documentation efforts of a Canonical team, in engineering, business operations or another part of the company. You will combine excellence in technical communication with subject-matter expertise and the ability to collaborate with colleagues across the organisation. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority, contributing to [documentation practice](https://canonical.com/documentation) as a first-class engineering and business discipline. You will work with the [Diátaxis approach to documentation](https://diataxis.fr/) and help elevate standards of technical writing through attention to theory and practice. ## The role of a Technical Author A product-focused Technical Author is a member of a product engineering team, typically focused on a product or family of products. In this role you’ll help the team develop documentation that serves the needs of the product’s users. You will have responsibility for the quality of the user experience with the product, and will contribute towards the long-term success of the project itself. A customer-focused Technical Author works in a team such as Field Engineering, Customer Success or Support, dealing with users of complex suites of Canonical software products, sometimes deployed in custom configurations. In this role you’ll take a responsive approach to software documentation problems and develop a strong understanding of how products work together and are used in the real world. An operations-focused Technical Author is part of a business team, for example Legal, HR or Talent. An important part of this work is to maintain internal documentation, such as employee handbooks. In this role you will help develop and improve materials that hundreds of colleagues rely on daily, and define patterns of business communication for a rapidly-growing organisation. [Some open technical author roles at Canonical](https://canonical.com/documentation/open-roles) You’ll have a chance to tell us your preferred focus, and we’ll work with you to find the right seniority level and team for you. Whatever your focus, you will also be a part of Canonical’s documentation practice team, that includes all the company’s Technical Authors. Here, you’ll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community. Location: These are fully remote roles, open to candidates across the globe. ## As a Technical Author you will * Create, maintain and improve software and other documentation * Work with your team members, to help them make effective documentation contributions * Influence the development of Canonical products and services, as an expert user who has important opinions about function and design * Engage with user communities to ensure that our documentation meets their needs * Encourage and support community engagement in and contribution to documentation * Help standardise the structure, presentation, style and language of content across products * Collaborate with documentation peers to advance the state of the art in documentation at Canonical * Challenge and advance documentation understanding and best-practice, as part of a disciplinary team ## A strong candidate * Is an excellent collaborator and communicator * Cares deeply about functional written communication * Is a technical writer with a programmer’s mindset, or a programmer with a record of producing excellent documentation * Has a record of community engagement, in open-source software, documentation, research or other disciplines * Is sympathetic to the needs and challenges of open-source software and its communities * Demonstrates technical curiosity, and is fascinated by software technology and its challenges * Has demonstrable documentation skills, insight and enthusiasm * Has experience of software development contexts * Is familiar with: Linux, working on the command line, Git, Sphinx, reStructuredText * Holds a BSc/BA degree or equivalent * Is able to travel twice a year for up to two weeks for events ## Nice-to-have skills * Deep technical domain knowledge * Open-source community leadership and management * User-experience, interaction or visual design ## What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. * Distributed work environment with twice-yearly team sprints in person * Personal learning and development budget of USD 2,000 per year * Annual compensation review * Recognition rewards * Annual holiday leave * Maternity and paternity leave * Employee Assistance Programme * Opportunity to travel to new locations to meet colleagues * Priority Pass, and travel upgrades for long haul company events ## About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. ## Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.[Whatever your identity, we will give your application fair consideration](https://canonical.com/careers/diversity/identity). #LI-remote Show more [Apply now >](https://jobicy.com/jobs/149519-technical-author-multiple-roles-and-seniority-levels.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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