# Customer Solutions Engineer Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted22 Jul 2026Apply before22 Aug 2026Experience level Midweight Views / Applies 31 / 1 [About company](https://jobicy.com/company/fivetran.md) * Share About [Fivetran](https://jobicy.com/company/fivetran.md) The leader in automated data movement. [Computer Software](https://jobicy.com/company-category/software.md) * 2012 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This role is for a Customer Solutions Engineer at Fivetran/dbt Labs, focused on frontline technical support for customers using the dbt platform. The position involves handling tickets, emails, and video calls to resolve issues ranging from simple queries to complex technical problems. You'll work with SQL, APIs, and data warehouses like Snowflake and BigQuery, and collaborate with engineering and cross-functional teams. The role requires strong communication skills, a problem-solving mindset, and experience in SaaS support. It is a full-time remote position based in the AMER-East region, Texas, or Philadelphia. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires strong technical skills in SQL, APIs, and the dbt platform, but is a support role with defined processes, making it moderately difficult. ### Salary Analysis Median Market Rate $100,000US Market $80k – 130k 0 $143k AI Insight The offered salary is not specified, but for a Customer Solutions Engineer in the US market, the typical range is $80,000 to $130,000, with a median around $100,000. This role requires technical expertise in SQL, APIs, and data warehousing, which is competitive in the current market. ### Core Skills Required [SQL](https://jobicy.com/jobs?search_keywords=SQL.md) [APIs](https://jobicy.com/jobs?search_keywords=APIs.md) [dbt](https://jobicy.com/jobs?search_keywords=dbt.md) [Customer Support](https://jobicy.com/jobs?search_keywords=Customer+Support.md) [Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md) [Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md) [Data Warehousing](https://jobicy.com/jobs?search_keywords=Data+Warehousing.md) [YAML/JSON](https://jobicy.com/jobs?search_keywords=YAMLJSON.md) ### Cover Letter Sample I am writing to express my strong interest in the Customer Solutions Engineer position at Fivetran/dbt Labs. With a solid background in SQL, APIs, and SaaS support, I am excited about the opportunity to help customers maximize the value of their data pipelines. In my previous role, I successfully resolved complex technical issues and improved documentation, ensuring a seamless customer experience. I am particularly drawn to this role because it combines my passion for problem-solving with my technical skills in data tools like dbt and Snowflake. I thrive in collaborative environments and am committed to delivering high-quality support across diverse communication channels. I am eager to contribute to Fivetran/dbt Labs' mission of making data access simple and reliable. Copy ### Sample Interview Questions Describe a time when you had to troubleshoot a complex technical issue for a customer. What steps did you take?I once helped a customer whose dbt models were failing due to a SQL syntax error. I first replicated the issue in a test environment, then isolated the problematic query. After identifying a missing join condition, I provided a fix and updated the documentation to prevent future occurrences.How do you handle a situation where a customer is frustrated and the issue is not immediately resolvable?I listen actively to understand their frustration, empathize, and assure them I will take ownership. I then set clear expectations by explaining the steps I will take and provide regular updates until the issue is resolved.Explain the difference between a LEFT JOIN and an INNER JOIN in SQL. When would you use each?An INNER JOIN returns only rows where there is a match in both tables, while a LEFT JOIN returns all rows from the left table and matching rows from the right table, with NULLs where no match exists. I use INNER JOIN when I need only exact matches, and LEFT JOIN when I need to retain all records from the left table regardless of matches.How would you approach learning a new technology like dbt if you were unfamiliar with it?I would start with the official documentation and tutorials, then build a small project to apply the concepts. I also find it helpful to join community forums and shadow experienced team members to accelerate learning.A customer reports that their data pipeline is failing intermittently. How do you investigate?I first check the error logs and monitoring tools like Datadog to identify patterns. Then I reproduce the issue in a test environment, examining API responses and network requests. I collaborate with engineering if needed, and implement a fix or workaround. From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran and dbt are building data pipelines to power the modern data stack for thousands of companies. We’re looking for a customer solutions engineer, Customer Solutions Engineering (CSE) team — frontline technical support for dbt Labs customers across tickets, email, and video, ranging from simple questions to complex technical issues. This is a full-time remote position based out of the AMER-East region, Texas, and Philadelphia. Technologies You’ll Use dbt (Core and dbt platform), SQL, APIs, YAML/JSON, Zendesk, Datadog or LogicMonitor, common data warehouses (e.g. Snowflake, BigQuery) What You’ll Do * Support customers through diverse channels — tickets, email, and video — managing a range of issues from simple queries to intricate technical dilemmas * Build and deepen your technical expertise across all facets of the dbt platform, so you’re ready to assist with any challenge * Take ownership of customer issues, from initial troubleshooting through to resolution * Enhance our documentation, ensuring it’s both technically accurate and easy to understand * Proactively seek out professional development opportunities, always aiming to bring more to the team and our users * Learn dbt Core and the dbt platform, and build technical expertise broadly across all areas of our product * Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality support experience * Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation Skills We’re Looking For * Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests * Exceptional written and verbal communication skills * A genuine drive for solving problems and helping others * A strong technical foundation, especially within a SaaS support environment * Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success * Experience building documentation or technical how-to guides using a variety of media (text, images, video) * A creative attitude toward problem solving, and enjoyment working directly with business stakeholders to help them get past roadblocks * Ability to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support researching, authoring, reviewing, and synthesizing support and enablement content Bonus Skills​ * Hands-on experience with YAML or JSON structures * Proficiency with monitoring and analytics tools like Datadog or LogicMonitor * A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts * Ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing * Practical experience with dbt #LI-REMOTE The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Pay Range$80,489—$96,590.50 USD Perks and Benefits * 100% employer-paid medical insurance* * Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off * RSU stock grants* * Professional development and training opportunities * Company virtual happy hours, free food, and fun team-building activities * Monthly cell phone stipend * Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. *May vary by country and worker type – please reach out to your recruiter for more information Click [here](https://drive.google.com/drive/folders/1CdawUwjo1Q1B7ghZJ_owdmmHB8VtqhBu?usp=sharing) to learn more about Fivetran’s Benefits by Region. We’re honored to be [valued at over $5.6 billion](https://fivetran.com/blog/hvr-acquisition-series-d), but more importantly, we’re proud of our [core values of Get Stuck In, Do the Right Thing, and One Team, One Dream](https://fivetran.com/culture). Read about us in [Forbes](https://fivetran-com.s3.amazonaws.com/news/forbes-aug-sept-2022-digital-reprint-10-21-22.pdf). Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, [click here](https://www.youtube.com/watch?v=xlhtp4dGh8o) and enjoy our video. To learn more about our candidate privacy policy, you can [read our statement here](https://fivetran.com/candidate-privacy). We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this [form](https://forms.gle/V7k3t4u9j523XkEt6). We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability. Show more [Apply now >](https://jobicy.com/jobs/149589-customer-solutions-engineer-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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