# Customer Service Representative (Dutch) Remote from[Netherlands](https://jobicy.com/job-region/netherlands.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted22 Jul 2026Apply before22 Aug 2026Experience level Midweight Views / Applies 91 / 2 [About company](https://jobicy.com/company/fortive.md) * Share About [Fortive](https://jobicy.com/company/fortive.md) Fortive is a diverse global team working together to innovate essential technologies for a safer, more productive world. [Industrial Automation](https://jobicy.com/company-category/industrial-automation.md) * 2016 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary We are seeking a Customer Service Representative (Dutch) to manage the end-to-end order-to-cash process for customers and distributors in EMEA. The role involves order entry, shipment tracking, cross-functional coordination, and customer issue resolution. The ideal candidate has 3+ years of experience, a bachelor's degree, and fluency in Dutch and English. This position requires strong communication, organizational skills, and proficiency in SAP, SFDC, and Excel. The job is based in a multicultural, fast-paced environment with a focus on continuous improvement. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role involves managing multiple orders and stakeholders simultaneously, requiring strong organizational and problem-solving skills, but it is not highly technical or complex, thus moderate difficulty. ### Salary Analysis Median Highly Competitive $45,000US Market $35k – 55k 0 $61k AI Insight The salary was not specified in the job listing. Based on US market data for a Customer Service Representative with 3+ years of experience and bilingual skills (Dutch/English), the estimated median salary is around $45,000 per year, with a typical range between $35,000 and $55,000. This is a competitive range for the role, especially considering the language requirement. ### Core Skills Required [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Order Management](https://jobicy.com/jobs?search_keywords=Order+Management.md) [SAP](https://jobicy.com/jobs?search_keywords=SAP.md) [Logistics Coordination](https://jobicy.com/jobs?search_keywords=Logistics+Coordination.md) [Dutch Language](https://jobicy.com/jobs?search_keywords=Dutch+Language.md) [English Language](https://jobicy.com/jobs?search_keywords=English+Language.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Problem-solving](https://jobicy.com/jobs?search_keywords=Problemsolving.md) [Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder+Management.md) [Continuous Improvement](https://jobicy.com/jobs?search_keywords=Continuous+Improvement.md) ### Cover Letter Sample I am writing to express my strong interest in the Customer Service Representative (Dutch) position at Fortive Corporation. With over three years of experience in customer service and order management, combined with fluency in Dutch and English, I am confident in my ability to deliver exceptional support to your EMEA customers. In my previous role, I managed the end-to-end order-to-cash process, including order entry, shipment tracking, and dispute resolution, using SAP and Salesforce. I successfully coordinated with supply chain, finance, and sales teams to ensure timely deliveries and resolved customer issues proactively. I thrive in fast-paced environments and am dedicated to continuous improvement. I am eager to bring my strong communication skills, attention to detail, and customer-first mindset to Fortive. Thank you for considering my application. Copy ### Sample Interview Questions Can you describe a time when you had to handle a difficult customer complaint? How did you resolve it?In my previous role, a customer received a damaged shipment. I immediately apologized and coordinated with logistics to expedite a replacement. I kept the customer updated throughout the process and offered a discount on future orders. The customer appreciated the transparency and remained loyal.How do you prioritize tasks when managing multiple orders with tight deadlines?I use a combination of urgency and impact. For example, I check delivery dates and customer priority levels. I also leverage tools like SAP to track order status and set reminders. If conflicts arise, I communicate with stakeholders to adjust expectations.Describe your experience with SAP and Salesforce in order management.I have used SAP for order entry, inventory checks, and shipment tracking. In Salesforce, I logged customer interactions, managed cases, and generated reports. These tools helped me streamline processes and maintain accurate records.How would you handle a situation where a customer's order is delayed due to a supply chain issue?I would proactively inform the customer about the delay, explain the reason, and provide a revised delivery estimate. I would then work with the supply chain team to expedite where possible and offer alternatives like partial shipments if available.What strategies do you use to maintain strong relationships with internal teams like sales and finance?I prioritize clear and timely communication. I set up regular check-ins, share updates on customer issues, and collaborate on process improvements. I also ensure that I understand their priorities and align my actions to support mutual goals. We are seeking a highly motivated Customer Service Representative to join our Customer Service team. In this role, you will manage the end-to-end order-to-cash process for direct market customers and distributors, ensuring seamless execution of Orders, shipments while maintaining compliance with internal procedures and customer requirements. You will act as a key liaison between customers, distributors, Supply Chain, Finance, Sales Operation and Quality teams to ensure timely and accurate orders delivery in EMEA. What You’ll Do Customer & Order Management * Deliver exceptional customer service to internal and external stakeholders. * Manage and process customer orders from order entry through successful delivery and invoice. * Provide proactive updates on shipment status, delivery schedules, and order progress and dispute resolution. * Monitor customer orders to ensure on-time and accurate fulfillment. * Coordinate cross-functional investigations and corrective actions. * Manage customer complaints and service escalations through closure. * Collaborating with Commercial team, Sales Operation, Supply chain and finance to ensure adherence to SOP’s for market requirements. * Escalate compliance-related issues and potential risks when required * Track key shipment milestones, including departure, arrival, customs clearance, and proof of delivery. * Investigate and resolve shipment discrepancies, delays, and customer concerns. * Maintain accurate reporting and visibility of export order status. * Ensure customer expectations are met through proactive communication and timely issue resolution. * Act as the voice of the customer internally by identifying recurring customer pain points and proposing improvements. * Support customer-focused initiatives that improve service levels, communication, and operational excellence. * Identify process inefficiencies and actively participate in Continuous Improvement / FBS initiatives to improve customer experience, productivity, and operational performance. What We’re Looking For You are: * Customer-focused, empathetic, and service-oriented. * Organized, analytical, and detail-oriented. * A proactive problem-solver with a continuous improvement mindset. * A customer-focused that improve service levels, communication, and operational excellence. * Comfortable navigating multiple systems, processes, and priorities simultaneously (SAP, SFDC, AWS) * An excellent communicator who thrives in a multicultural and international environment. * Customer-first mindset, strong sense of ownership and accountability * An associate with a high level of accuracy and attention to detail * You have strong prioritization skills in a fast-paced environment * Able to manage multiple orders, customers, and deadlines at the same time. * Natural collaborator who builds relationships across teams Qualifications Required * Bachelor’s degree, HBO degree, or equivalent level of professional experience. * Minimum 3 years of experience in Customer Service, Export Administration, Logistics Coordination, or a related field. * Professional proficiency in English, Dutch (written and spoken) any other EU language will be considered a plus. * Strong communication and stakeholder management skills. * Strong attention to detail and accuracy. * Good working knowledge of Microsoft Excel, TMS, SAP, SFDC Fortive Corporation Overview Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Advanced Sterilization Products ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Show more [Apply now >](https://jobicy.com/jobs/149610-customer-service-representative-dutch.md) > Annual salary information is not provided for this position. 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