# Customer Service Specialist Remote from[Singapore](https://jobicy.com/job-region/singapore.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted22 Jul 2026Apply before22 Aug 2026Experience level Director Views / Applies 38 / 4 [About company](https://jobicy.com/company/fortive.md) * Share About [Fortive](https://jobicy.com/company/fortive.md) Fortive is a diverse global team working together to innovate essential technologies for a safer, more productive world. [Industrial Automation](https://jobicy.com/company-category/industrial-automation.md) * 2016 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This Customer Service Specialist role at Fluke focuses on supporting sales orders, tracking back-orders, and coordinating with customers, factories, and internal departments. Responsibilities include managing customer inquiries, advising on stock availability, and handling quality issues and returns. Knowledge of Oracle is advantageous, and strong communication skills are essential. The role requires collaboration with both English and Chinese speaking customers and participation in audits and inventory counts. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role involves standard customer service tasks with established processes, making it moderately easy. However, coordination with multiple departments and occasional problem-solving may require some experience. ### Salary Analysis Median Market Rate $38,000US Market $30k – 50k 0 $55k AI Insight The offered salary is not specified. Based on market data, the median salary for a Customer Service Specialist in the US is approximately $38,000, with a typical range of $30,000 to $50,000 depending on experience and location. Fluke is a reputable company, so compensation may be competitive. ### Core Skills Required [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Order Management](https://jobicy.com/jobs?search_keywords=Order+Management.md) [Oracle](https://jobicy.com/jobs?search_keywords=Oracle.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Sales Support](https://jobicy.com/jobs?search_keywords=Sales+Support.md) [Inventory Management](https://jobicy.com/jobs?search_keywords=Inventory+Management.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Coordination](https://jobicy.com/jobs?search_keywords=Coordination.md) [Audit Support](https://jobicy.com/jobs?search_keywords=Audit+Support.md) [Bilingual](https://jobicy.com/jobs?search_keywords=Bilingual.md) ### Cover Letter Sample I am writing to express my interest in the Customer Service Specialist position at Fluke. With strong communication skills and experience in order management, I am confident in my ability to support your sales team and customers effectively. My background includes coordinating with cross-functional teams, managing back-orders, and resolving customer inquiries. I am proficient in Oracle and adept at handling quality issues and returns. I thrive in fast-paced environments and am committed to providing excellent service. I am eager to contribute to Fluke's reputation for reliability and quality. Thank you for considering my application. I look forward to discussing how my skills align with your team's needs. Copy ### Sample Interview Questions How do you handle a difficult customer who is upset about a delayed order?I would first listen actively to understand their concern, empathize, and apologize for the inconvenience. Then, I would check the order status, provide a realistic timeline, and offer a solution such as expedited shipping or a discount, if possible. I would follow up to ensure satisfaction.Describe your experience with order entry systems, especially Oracle. How do you ensure accuracy?I have used Oracle for order entry and inventory tracking. I double-check all data before submission, cross-reference with sales orders, and use system validation features. I also reconcile orders regularly to catch discrepancies.How do you prioritize tasks when dealing with multiple urgent requests from sales and customers?I assess the impact and urgency of each request, focusing on those that affect delivery or have time-sensitive deadlines. I communicate with stakeholders to manage expectations and use a task management tool to track progress.Can you give an example of a time you coordinated with different departments to resolve a complex issue?Once, a customer had a quality issue with a product. I coordinated with the quality team to investigate, arranged a return, and worked with finance for a credit note. I kept the customer informed throughout, and the issue was resolved within a week.How do you stay organized and manage documentation for audits?I maintain structured electronic and physical files, labeling documents clearly. I follow standard procedures for record-keeping and perform regular checks to ensure completeness. I also use checklists to prepare for audit requests. Job Responsibilities: * Fulfill and support sales orders * Track and follow up closely with Sales and customers on back-orders’ status * Provide customer support. Attend to all customers’ inquiries and provide assistance as and when necessary. * Advise customers on Stock available and lead time * Coordinate and expedite with factories and internal departments on customer orders and delivery matters. * Monitor factories schedule and update according in Oracle * Coordinate with Sales and customer on quality issues and good returns, etc. * Coordinate with Sales and customer for Calibration completion and training and license , etc. * Coordinate with Customer to arrange shipment in month end * Coordinate with Finance department on customer payments * Issue credit notes to customers * Liaise with English and Chinese speaking customers. * Support internal and external audit requests. * Participate in quarterly cycle count and annual stock take * E- Filing of Purchase PO and other sales related documents * Prepare Purchase Order / Internal Requisition * Knowledge of Oracle is added advantage * Good Communication skills & fast learner Fortive Corporation Overview Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package. Show more [Apply now >](https://jobicy.com/jobs/149624-customer-service-specialist-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Customer Success remote jobs * ![Fortive logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/08ee6cc3-221.webp) Fortive ### [Customer Service Manager](https://jobicy.com/jobs/149625-customer-service-manager.md) Reports to: Sr. Customer Service ManagerAbout the RoleWe are seeking an experienced and results-driven Customer Service Manager to lead our Customer Service and Order Management team. In this role, you will… ![Japan flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/jp.svg) JP•Full TimeNEW* ![AssetWatch logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/118c6be8-221.png) AssetWatch ### [Customer Success Manager](https://jobicy.com/jobs/149623-customer-success-manager-3.md) AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 95k-112k/year* ![AlphaSense logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/01960e94-221.jpg) AlphaSense ### [Associate, Customer & Product Support](https://jobicy.com/jobs/149622-associate-customer-product-support.md) About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from… ![Canada flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ca.svg) CA•Full TimeCAD 65k-75k/year* ![Cision logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/e9661342-221.jpeg) Cision ### [Customer Success Manager – MENA (Arabic Speaking)](https://jobicy.com/jobs/149621-customer-success-manager-mena-arabic-speaking.md) At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeNEW* ![1Password logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/09/WRILS-200909195848-296323.png) 1Password ### [Manager, Quality Assurance, Customer Support](https://jobicy.com/jobs/149620-manager-quality-assurance-customer-support.md) 1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) ![Canada flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ca.svg) US, CA•Full TimeUSD 147k-213k/year* ![Samsara logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/dd26f5ca-221.jpg) Samsara ### [Sr. Manager, Customer Success](https://jobicy.com/jobs/149619-sr-manager-customer-success.md) Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 142,800-229,500/year* ![Dutchie logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/305a6ae1871314b06b00082374e7ba74.jpeg) Dutchie ### [Senior Manager, Enterprise Customer Success](https://jobicy.com/jobs/149618-senior-manager-enterprise-customer-success.md) About Dutchie Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the… 🌐 Anywhere•Full TimeUSD 111k-150k/year* ![Mercury logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2023/11/dfb1112a-221.jpeg) Mercury ### [Senior Customer Support Quality Analyst](https://jobicy.com/jobs/149617-senior-customer-support-quality-analyst.md) Mercury is evolving how we think about Quality — moving from a primarily scorecard-based model toward an insights-driven, coaching-focused approach that helps teams learn, improve, and scale responsibly.We’re looking for… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) ![Canada flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ca.svg) US, CA +1 more, IE•Full TimeNEW* ![10x Genomics logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/ed1c55d3-221.jpg) 10x Genomics ### [Customer Service Specialist](https://jobicy.com/jobs/149616-customer-service-specialist.md) The Customer Service Specialist manages the full commercial order lifecycle for 10x Genomics customers and distributors worldwide. This role encompasses case management, order processing, RMA coordination, new customer onboarding, and… ![Mexico flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/mx.svg) MX•Full TimeMXN 186,600-252,400/year* ![ZOLL Medical Corporation logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/73b55bd48c98-221.webp) ZOLL Medical Corporation ### [Customer Care – Product Technical Support Specialist – Pittsburgh Hybrid / Remote Other Locations](https://jobicy.com/jobs/149614-customer-care-product-technical-support-specialist-pittsburgh-hybrid-remote-other-locations.md) CMSAt ZOLL, we’re passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people’s lives. Our medical devices, software and related… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 38k-46k/year [More Jobs](https://jobicy.com/jobs.md)