# Bilingual Customer Support Specialist Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 43,435 - 58,400Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted23 Jul 2026Apply before23 Aug 2026Views / Applies 88 / 3 [About company](https://jobicy.com/company/samsara.md) * Share About [Samsara](https://jobicy.com/company/samsara.md) Samsara provides software and insights for physical operations to help businesses operate their physical operations more efficiently. [Computer Software](https://jobicy.com/company-category/software.md) * 2015 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Samsara is seeking a Bilingual Customer Support Specialist to support its IoT platform for physical operations. The role involves handling complex customer inquiries via phone, email, and chat, providing mentorship to junior team members, and managing escalations. The ideal candidate has experience in a multi-channel contact center and strong communication skills. This remote position offers opportunities for career growth in a dynamic, high-growth environment. The role requires fluency in English and Spanish or other languages to serve a diverse customer base. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role involves complex troubleshooting, escalations, and mentorship, but is not highly technical, so difficulty is moderate. ### Salary Analysis Median Highly Competitive USD50,918US Market USD35k – 65k 0 USD72k AI Insight The offered salary range of $43,435-$58,400 is competitive for a bilingual customer support specialist in the US market, with a median of $50,918. The market range typically spans $35,000-$65,000, so this position is near the median. ### Core Skills Required [Bilingual](https://jobicy.com/jobs?search_keywords=Bilingual.md) [Customer Support](https://jobicy.com/jobs?search_keywords=Customer+Support.md) [Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [IoT](https://jobicy.com/jobs?search_keywords=IoT.md) [Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation+Management.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [CRM](https://jobicy.com/jobs?search_keywords=CRM.md) [Time Management](https://jobicy.com/jobs?search_keywords=Time+Management.md) ### Cover Letter Sample I am excited to apply for the Bilingual Customer Support Specialist position at Samsara. With several years of experience in multi-channel customer support and fluency in English and Spanish, I am well-equipped to handle complex inquiries and provide exceptional service to your diverse customer base. In my previous role, I successfully managed high-volume escalations, mentored junior team members, and consistently achieved high customer satisfaction scores. I am proficient in CRM systems and thrive in fast-paced environments. I am drawn to Samsara's mission of digitizing physical operations and improving safety and sustainability. I am eager to contribute to your team and grow with a company that values innovation and career development. Thank you for considering my application. I look forward to the opportunity to discuss how my skills align with your needs. Copy ### Sample Interview Questions Describe a time you handled a difficult customer escalation. What steps did you take?I calmly listened to the customer's issue, empathized, and assured them I would find a solution. I investigated the problem, coordinated with internal teams, and followed up promptly. The customer appreciated the transparency and the issue was resolved.How do you prioritize tasks when handling multiple channels simultaneously?I use a ticketing system to track requests, categorize urgency, and set clear priorities. For example, I handle urgent billing issues first, then address standard inquiries, and allocate time for follow-ups.How would you train a new team member on a complex process?I would break down the process into manageable steps, provide written guides, and shadow them during calls. I would also encourage questions and offer constructive feedback to build their confidence.Why do you want to work at Samsara?I am passionate about using technology to solve real-world problems, and Samsara's IoT platform directly impacts safety and efficiency. I also value the company's growth mindset and commitment to employee development.How do you stay calm under pressure during high-volume periods?I maintain focus by taking deep breaths, prioritizing tasks, and reminding myself of the bigger picture. I also use positive self-talk and take short breaks to reset if needed. Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara’s rapidly growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat, and email. This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: * You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. * You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. * You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. * You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: * Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services. * Provide guidance and mentorship to CSS II team members to enhance team performance and efficiency. * Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills. * Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution. * Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes. * Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders. * Proactively improve customer support processes and contribute to the development of best practices and training materials for the team. * Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention. * Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for this role: * 3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions. * Full bilingual proficiency (English/Spanish) is a must. * Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles. * Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism. * Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams. * Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects. * Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service. * Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced troubleshooting and documentation skills. * Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies. * Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business. An ideal candidate also has: * Experience supporting telematics systems, ELDs, and hours of service compliance. * Proven ability to mentor and coach peers to improve team performance and individual growth. * Data-driven mindset with experience analyzing trends and metrics to inform strategic decisions. * Considered a Plus: Multilingual skills in French or German The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary$43,435—$58,400 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why [our rewards](https://www.samsara.com/company/careers/benefits) are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [accessibleinterviewing@samsara.com](mailto:accessibleinterviewing@samsara.com) or [click here](https://forms.gle/DrM6DFQUiSgfPtCVA) if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use [Tofu](https://hiretofu.com/privacyPolicy), a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s [Candidate Privacy Notice](https://www.samsara.com/legal/candidate-privacy-notice) for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our [blog post here](https://samsara.com/blog/avoiding-fake-job-offers). 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