# Customer Care Advocate Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 32,000 - 58,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted23 Jul 2026Apply before23 Aug 2026Experience level Entry-Level Junior Views / Applies 25 / 1 [About company](https://jobicy.com/company/unitedhealth-group.md) * Share About [UnitedHealth Group](https://jobicy.com/company/unitedhealth-group.md) Built for Better Health [Insurance](https://jobicy.com/company-category/insurance.md) * 1974 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This remote Customer Care Advocate role at Optum Insight involves handling 60-90 incoming calls per day, identifying caller needs, and researching complex issues across multiple databases. The position requires a high school diploma or equivalent, customer service experience, and the ability to work flexible shifts between 7:00 am and 5:30 pm CST. Employees will receive on-the-job training and must have a dedicated home office with high-speed internet. The role offers a competitive hourly wage of $16-$29, translating to an annual salary range of $32,000 to $58,000. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires handling high call volumes and resolving complex issues, but it does not require advanced education or prior specialized experience beyond basic customer service skills. ### Salary Analysis Median Highly Competitive USD45,000US Market USD30k – 50k 0 USD55k AI Insight The offered salary range of $32,000 to $58,000 is competitive for a Customer Care Advocate role in the US, with the median of $45,000 aligning well with market averages. The lower end is slightly above the market minimum, and the upper end exceeds typical market maximums, reflecting potential for higher earnings based on experience and performance. ### Core Skills Required [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Active Listening](https://jobicy.com/jobs?search_keywords=Active+Listening.md) [Multi-tasking](https://jobicy.com/jobs?search_keywords=Multitasking.md) [Computer Proficiency](https://jobicy.com/jobs?search_keywords=Computer+Proficiency.md) [Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md) [Healthcare Knowledge](https://jobicy.com/jobs?search_keywords=Healthcare+Knowledge.md) [Call Center Experience](https://jobicy.com/jobs?search_keywords=Call+Center+Experience.md) [Data Entry](https://jobicy.com/jobs?search_keywords=Data+Entry.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) ### Cover Letter Sample I am writing to express my interest in the Customer Care Advocate position at Optum Insight. With my strong customer service background and ability to handle high call volumes, I am confident in my ability to assist patients effectively. I am adept at researching complex issues and providing compassionate support. I am excited about the opportunity to contribute to UnitedHealth Group's mission of helping people live healthier lives. Copy ### Sample Interview Questions How would you handle an irate customer?I would remain calm, listen actively to understand their concern, empathize with their frustration, and then work to resolve the issue promptly while keeping the customer informed.Describe a time you had to multi-task.In my previous role, I managed multiple incoming calls while simultaneously documenting customer information in the system, ensuring accurate records without sacrificing call quality.Why do you want to work in healthcare customer service?I am passionate about helping people and believe that excellent customer service can significantly impact patient satisfaction and health outcomes, making this role fulfilling.How do you handle repetitive tasks?I stay focused by setting small goals and taking brief mental breaks, ensuring that I maintain high-quality service throughout the day.What does excellent customer service mean to you?Excellent customer service means going above and beyond to meet customer needs, showing empathy, and providing clear, accurate information to ensure a positive experience. This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer on-the-job training. The hours of training will be aligned with your schedule. Primary Responsibilities: * Answer 60 – 90 incoming phone calls per day and identify the type of assistance needed * Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems * Research complex issues across multiple databases and work with support resources to resolve caller issues and / or partner with others to resolve escalated issues You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma / GED OR equivalent work experience * Must be 18 years of age OR older * Customer service experience analyzing and solving customer problems OR experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties * Ability in customer service problem resolution and relationship building * Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications * Ability to work Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime Telecommuting Requirements: * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy. * Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: * Ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product * Ability to demonstrate compassion in support of patient satisfaction *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 – $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Show more [Apply now >](https://jobicy.com/jobs/149657-customer-care-advocate.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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