# Strategic Customer Success Manager Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 71,440 - 120,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted24 Jul 2026Apply before24 Aug 2026Experience level Midweight Views / Applies 45 / 3 [About company](https://jobicy.com/company/doordash.md) * Share About [DoorDash](https://jobicy.com/company/doordash.md) To grow and empower local economies by connecting people with the best of their neighborhoods. [Internet](https://jobicy.com/company-category/internet.md) * 2013 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary The Strategic Customer Success Manager (SPM) role at DoorDash involves managing a portfolio of SMB restaurant partners to drive growth, retention, and satisfaction. The position requires high autonomy in developing account strategies, conducting business reviews, and mitigating risks. Candidates should have 4+ years of experience in account management or customer success, with strong analytical and cross-functional collaboration skills. The role is fast-paced and demands strategic thinking to influence merchant outcomes and internal teams. Compensation ranges from $71,440 to $120,000 per year, with a median of $95,720. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This role requires a high level of strategic thinking, autonomy, and cross-functional influence, which is challenging and demands significant experience. The complexity of managing merchant relationships and driving growth in a fast-paced environment justifies a difficulty rating of 4. ### Salary Analysis Median Market Rate USD95,720US Market USD70k – 130k 0 USD143k AI Insight The offered salary range of $71,440 to $120,000 is competitive for a Strategic Customer Success Manager role, aligning with the US market median of around $95,000. The lower end reflects entry-level for experience, while the upper end is attractive for experienced candidates. Overall, the compensation is fair and market-aligned. ### Core Skills Required [Account Management](https://jobicy.com/jobs?search_keywords=Account+Management.md) [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Strategic Partnerships](https://jobicy.com/jobs?search_keywords=Strategic+Partnerships.md) [Restaurant Industry](https://jobicy.com/jobs?search_keywords=Restaurant+Industry.md) [Data Analysis](https://jobicy.com/jobs?search_keywords=Data+Analysis.md) [Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md) [Tableau](https://jobicy.com/jobs?search_keywords=Tableau.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Growth Strategy](https://jobicy.com/jobs?search_keywords=Growth+Strategy.md) [Merchant Retention](https://jobicy.com/jobs?search_keywords=Merchant+Retention.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Strategic Customer Success Manager position at DoorDash. With over 4 years of experience in account management and a proven track record of driving growth and retention for SMB clients, I am confident in my ability to manage strategic partnerships and deliver measurable results. My expertise in data analysis and cross-functional collaboration aligns perfectly with the requirements of this role. I am eager to contribute to DoorDash's mission and help restaurant partners thrive. Thank you for considering my application. Copy ### Sample Interview Questions How do you approach a merchant who is not meeting growth targets?I would first analyze their performance data to identify key issues, then schedule a business review to discuss challenges and opportunities, and propose a tailored action plan with measurable milestones.Describe a time you influenced a cross-functional team without authority.In my previous role, I identified a need for product improvements to enhance merchant experience. I gathered data and presented a compelling case to the product team, leading to a feature update that improved merchant satisfaction.How do you prioritize your book of business?I segment accounts based on potential and risk, focusing on high-growth opportunities and at-risk accounts first. I use data from Salesforce and Tableau to monitor performance and adjust priorities weekly.What strategies do you use to drive merchant retention?I proactively conduct quarterly business reviews, identify early warning signs of churn, and implement customized solutions such as product recommendations and operational support to ensure merchants see value.How do you handle a merchant who is unhappy with our platform?I listen to their concerns, empathize, then work with internal teams to address issues quickly. I follow up with a clear action plan and timeline, and monitor closely to rebuild trust. ## About the Team The Outside Account Management team at DoorDash partners with restaurant merchants to help them grow simply and profitable on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact. ## About the Role As a Strategic Partner Manager II (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high-impact partnerships focused on driving long-term growth, profitability, and retention for merchants on the DoorDash platform. In this role, you’ll move beyond day-to-day account management to guide more strategic merchant conversations—helping partners think holistically about growth, operations, and how to scale their business with DoorDash. You’ll proactively adapt account plans as opportunities and challenges emerge, identify and address risks early, and consistently drive measurable outcomes across your book of business. Beyond your own accounts, you’ll play an influential role across the team — serving as a voice of the merchant internally, shaping cross-functional initiatives, and sharing best practices that elevate how DoorDash partners with restaurants at scale. You’ll report to a regional manager within Outside Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a DoorDash office. ## You’re excited about this opportunity because you will… * Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction * Lead advanced merchant strategy: Conduct high-impact business reviews focused on larger-scale growth strategies, profitability, and long-term success * Operate autonomously: Proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve * Identify and mitigate risk: Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance * Drive expansion and optimization: Recommend and sell DoorDash products that support merchant growth, efficiency, and brand perception * Influence cross-functionally: Partner with Product, Operations, Sales, and other teams—driving action and outcomes without relying on manager escalation * Represent the merchant internally: Surface meaningful merchant insights each quarter to inform product improvements, GTM strategy, and internal initiatives * Elevate the team: Share best practices, provide feedback on decks and negotiation strategy, and support the development of Partner Managers ## We’re excited about you because you have… * 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy * Proven track record of driving measurable growth and retention across the majority of a book of business * Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations * Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics * Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma * Strong knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces * Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations * Collaborative mindset with experience serving as a trusted partner and informal mentor within a team Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using [Covey Scout for Inbound](https://getcovey.com/product/covey-scout-inbound) from August 21, 2023, through December 21, 2023, and resumed using [Covey Scout for Inbound](https://getcovey.com/product/covey-scout-inbound) again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: [Covey](https://getcovey.com/nyc-local-law-144) Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page [here](https://careers.doordash.com/). See below for paid time off details: * For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. * For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado.$71,440—$120,000 USDThe total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.$102,000—$150,000 USD ## About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. ## Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: [https://getcovey.com/nyc-local-law-144](https://getcovey.com/nyc-local-law-144). Show more [Apply now >](https://jobicy.com/jobs/149691-strategic-customer-success-manager-6.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Customer Success remote jobs * ![Upwind Security logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/920eb070-221.png) Upwind Security ### [Technical Account Manager (US Remote)](https://jobicy.com/jobs/144380-technical-account-manager-us-remote-2.md) DescriptionUpwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. 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