# Customer Success Associate Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 70,000 - 87,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted26 Jul 2026Apply before26 Aug 2026Views / Applies 38 / 2 [About company](https://jobicy.com/company/alphasense.md) * Share About [AlphaSense](https://jobicy.com/company/alphasense.md) AlphaSense is the leading market intelligence platform, helping business professionals make data-driven decisions with confidence. [Computer Software](https://jobicy.com/company-category/software.md) * 2011 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary AlphaSense is seeking a Customer Success Associate to support client adoption and engagement with its AI-driven market intelligence platform. The role involves onboarding new users, conducting warm outreach, and providing training to drive usage and retention. You will collaborate with Account Managers and other teams to surface insights and reduce churn. This position requires strong communication skills and the ability to manage multiple client interactions in a fast-paced environment. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role involves high-volume outreach and client training, requiring strong interpersonal and organizational skills, but it is an associate-level position with support from senior team members. ### Salary Analysis Median Highly Competitive USD78,500US Market USD60k – 95k 0 USD105k AI Insight The offered salary range of $70,000-$87,000 is competitive for a Customer Success Associate role, falling near the market median. Given the location in New York City and the company's industry focus, this compensation is attractive for candidates with 1+ years of experience. ### Core Skills Required [Client Onboarding](https://jobicy.com/jobs?search_keywords=Client+Onboarding.md) [Customer Engagement](https://jobicy.com/jobs?search_keywords=Customer+Engagement.md) [User Training](https://jobicy.com/jobs?search_keywords=User+Training.md) [Account Management](https://jobicy.com/jobs?search_keywords=Account+Management.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Data-Driven Insights](https://jobicy.com/jobs?search_keywords=DataDriven+Insights.md) [CRM](https://jobicy.com/jobs?search_keywords=CRM.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Product Adoption](https://jobicy.com/jobs?search_keywords=Product+Adoption.md) ### Cover Letter Sample I am writing to express my enthusiastic interest in the Customer Success Associate position at AlphaSense. With a strong background in client-facing roles and a passion for helping users derive maximum value from technology platforms, I am confident I can drive adoption and retention for your diverse client base. My experience in high-volume outreach and training aligns perfectly with the responsibilities outlined, and I am eager to contribute to your team's success. Through my previous work, I have honed my ability to simplify complex concepts and build lasting relationships with clients across various industries. I thrive in fast-paced environments and am adept at identifying at-risk accounts and implementing strategies to re-engage users. I look forward to the opportunity to bring my skills to AlphaSense and support your mission of empowering smarter decisions through AI-driven market intelligence. Copy ### Sample Interview Questions Can you describe your experience with onboarding new users to a complex platform?In my previous role at a SaaS company, I conducted weekly 1:1 onboarding sessions for new clients, guiding them through key features and best practices. I created tailored training materials based on their specific use cases, which improved initial adoption rates by 20% within the first month.How do you handle outreach to inactive users who may be disengaged?I start by analyzing usage data to understand their specific pain points. Then I craft personalized emails or calls that address those issues, offering solutions or additional training. For example, I once re-engaged a dormant account by focusing on a feature they hadn't used, leading to a renewed subscription.Describe a time you collaborated with a sales team to improve client retention.While working as a Customer Success Associate, I regularly shared feedback with Account Managers about common user challenges. In one instance, I noticed several users struggled with reporting, so I collaborated with the sales team to host a webinar, which reduced churn by 15% over the next quarter.How do you prioritize your tasks when managing multiple client accounts?I use a combination of CRM alerts and manual prioritization based on account health scores. For example, I flag accounts with low usage or upcoming renewals and address them first. I also allocate time blocks for proactive outreach and reactive support to ensure a balanced approach.What strategies do you use to quickly learn new product features and train others on them?I immerse myself in product documentation and use the feature myself to understand its nuances. Then I create simple guides or recorded demos. For training, I use the 'teach-back' method: I first explain the feature, then ask users to demonstrate their understanding, adjusting based on their feedback. ## About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Role The Customer Success Associate role at AlphaSense supports the day to day experience of our clients. CSAs help active users get value from the platform through support, training, and consistent engagement. You will guide new users through onboarding, help current users build productive habits, and surface early signs of low usage so the team can take action. CSAs work closely with Account Managers, who own the commercial relationship with each account. Your focus is usage, engagement, and adoption, flexing to whatever the business needs. Because you speak with many types of users, you will also partner with Account Executives, our support team, and product teams to share insights that improve the client journey. What You’ll Do Onboarding and Adoption: Schedule and run 1:1 onboarding sessions for new users helping them integrate AlphaSense into their workflow.Warm Outreach and Email Engagement: Reach out to low activity or dormant users through email and warm calling. Convert that outreach into live sessions that help drive adoption, uncover blockers, or surface license swap needs that support the commercial team. * Client Engagement: Support client sessions across a variety of industries and user types. Join Account Managers on trainings, assist with onsite or virtual sessions, and help users apply AlphaSense to their workflows, building trust through strong communication and a helpful approach – owning follow ups and next steps from those engagements. * Customer Health: Work with Customer Success Managers and Account Managers to keep accounts healthy. Deliver tailored training, share workflow tips, and provide ongoing product guidance that helps reduce risk and improve retention. * Growth Initiatives: Assist sales teams by running product overview sessions for trials, joining demos when needed, and helping highlight the platform’s value to prospective users. * Market Insight Support: Spot themes, trends, and relevant content during client interactions. Package and share these insights with Customer Success Managers, Account Managers, Account Executives, and product partners to strengthen their client knowledge and messaging. * Product Feedback: Capture user feedback, track recurring pain points, and flag opportunities for improvement. Partner with internal teams to share clear, actionable insights. Who You Are * A client-facing professional with 1+ years of experience in high volume outreach or user support. * Comfortable speaking with a wide range of user types and guiding them through platform training; able to distill and explain complex issues in simple terms. * Strong at building rapport and keeping conversations clear and simple. * Energetic, curious and eager to learn new workflows and industry use cases on the job. Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job! * Motivated, organized, and able to manage multiple tasks in a fast paced environment. * A strong communicator who works well in a team oriented setting. For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range$70,000—$87,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: * AlphaSense never asks candidates to pay for job applications, equipment, or training. * All official communications will come from an @[alpha-sense.com](http://alpha-sense.com/) email address. * If you’re unsure about a job posting or recruiter, verify it on our [Careers page](https://www.alpha-sense.com/careers/). If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. 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