[All remote jobs](https://jobicy.com/jobs.md)Open role[![6sense logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/b5ec98b2-221.png)](https://jobicy.com/company/6sense.md)Remote opportunity at[6sense](https://jobicy.com/company/6sense.md) # Principal Customer Success Manager – Strategic Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/6sense.md)Share29 Jul 2026Published31Listing views2Application actionsManually reviewedTrust & Safety status Opportunity details ## About this role. AI SummaryThe Principal Customer Success Manager - Strategic role at 6sense focuses on managing global enterprise accounts to drive adoption, retention, and growth. Responsibilities include strategic account planning, quarterly business reviews, forecasting, and close collaboration with sales and product teams. The role requires deep expertise in B2B marketing technology and a consultative approach to ensure customer ROI. This senior position involves 30% domestic travel and demands strong leadership and communication skills. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis role requires managing complex global enterprise accounts with multiple stakeholders, high-stakes renewals, and strategic planning, demanding advanced problem-solving and relationship management skills. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$155,886US market range$120k–$200k0$220k AI insightThe offered salary range of $126,394 - $185,378 is competitive for a Principal Customer Success Manager in the US market, reflecting the strategic nature and seniority of the position. Market benchmarks for similar roles typically range from $120,000 to $200,000, positioning this offer favorably. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Strategic Account Management](https://jobicy.com/jobs?search_keywords=Strategic%20Account%20Management.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Marketing Technology](https://jobicy.com/jobs?search_keywords=Marketing%20Technology.md)[Data Analytics](https://jobicy.com/jobs?search_keywords=Data%20Analytics.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Consultative Selling](https://jobicy.com/jobs?search_keywords=Consultative%20Selling.md)[Account Planning](https://jobicy.com/jobs?search_keywords=Account%20Planning.md)[Forecasting](https://jobicy.com/jobs?search_keywords=Forecasting.md) Cover letter sampleI am writing to apply for the Principal Customer Success Manager - Strategic position at 6sense. With over five years of experience in strategic customer success and a deep understanding of B2B marketing technologies, I have successfully driven adoption and ROI for global enterprise clients. My expertise in developing strategic account plans and leading QBRs aligns perfectly with the requirements of this role. I am particularly drawn to 6sense's mission to multiply growth and efficiency, and I am confident in my ability to contribute to customer retention and expansion. I look forward to the opportunity to discuss how my background can support 6sense's success. Thank you for your consideration. Copy Sample interview questionsHow do you approach developing strategic account plans for enterprise customers?I start by understanding the customer's business goals and challenges, then map our solution's capabilities to their objectives. I involve key stakeholders and create a timeline for milestones and reviews. Describe a time you managed a high-risk renewal and turned it around. In a previous role, I had a customer who was considering non-renewal due to low adoption. I conducted a deep dive into their usage data, identified gaps, and created a tailored training program. This improved adoption by 30% and secured a multi-year renewal. How do you prioritize multiple strategic accounts? I use a segmentation approach based on revenue impact and growth potential. I allocate time based on urgency and value, and use a CRM to track key tasks and milestones. Can you give an example of how you've advocated for customer needs internally? I regularly compile feedback from QBRs and share it with product teams. For one client, I pushed for a feature integration that reduced their manual work by 20%, which later became a standard offering. How do you ensure your customers achieve measurable ROI? I set clear success metrics at onboarding and use quarterly business reviews to track progress. I provide regular reports and adjust strategies as needed to ensure alignment with their goals. Our Mission: 6sense’s mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. As a Principal Customer Success Manager – Strategic, you will: * Execute, and maintain strategic account plans and Quarterly Business Review (QBR) based on market data and research to drive business value and return on investment (ROI). * Forecast, identify risk, and maintain a strong customer renewal rate and growth rate in partnership with the Account Executive team. * Work closely with customer and internal teams to maintain visibility into product performance and customer feedback. * Communicate and manage risk, and proactively help resolve issues promptly while minimizing customer churn. * Work closely with global enterprise customers to understand their business goals and objectives and ensure 6Sense is being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for 6Sense. * Become an expert on the 6Sense predictive engine, including implementation, how use cases of 6Sense connect to top business goals and requirements, and areas to expand use cases. * Partner with a 6Sense technical CSM and Program Managers to manage customer onboarding, product rollout and training. * Advocate for customers’ product feature priorities internally within 6Sense and align with the product team around driving product roadmaps. * 30% domestic travel to customer sites is required on an as needed basis for customer meetings or events. Telecommuting permitted from within the U.S. Minimum requirements: Bachelor’s degree or foreign equivalent in Global Marketing, Marketing, or related field, plus five (5) years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation. Must have experience with the following: Developing strategies on assigned accounts to fully leverage technology solutions; high-touch Strategic or Enterprise Customer Success; working with global enterprise and customers with multiple stakeholders; managing success programs as the key advisor to global as well as regional customer organizations; advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI); working closely with B2B demand gen, marketing operations, sales operations, and analytics teams; negotiating renewals and identifying and driving upsell opportunities; leading projects from conception to closure, and leveraging and influencing internal resources to get things done; and marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Base Salary Range: $126,393.75 – $185,377.50. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote Notice of Collection and Use of Personal Information for California Residents: [California Recruitment Privacy Notice and Policy](https://6sense.com/california-recruitment-privacy-notice/) Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [jobs@6sense.com](mailto:jobs@6sense.com)[.](mailto:jobs@6sense.com) We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to [jobs@6sense.com](mailto:jobs@indeed.com) Show more [Apply now >](https://jobicy.com/jobs/149819-principal-customer-success-manager-strategic.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. Matched by job category10 related opportunities[Customer Support & Success](https://jobicy.com/categories/supporting.md) [Browse all jobs](https://jobicy.com/jobs.md) * ![NRG logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/59e14265-221.png) NRG Jul 29 ### [Lead, Product Support & Customer Experience](https://jobicy.com/jobs/149821-lead-product-support-customer-experience.md) About NRGNRG is a leading global insights and strategy firm at the confluence of content, culture, and technology. We stay ahead of what’s next, providing fresh insights to spark new… * ![Samsara logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/dd26f5ca-221.jpg) Samsara Jul 29 ### [Customer Success Manager II](https://jobicy.com/jobs/149820-customer-success-manager-ii.md) Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of… * ![Twilio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201023175858-722503.jpg) Twilio Jul 29 ### [Sr Digital Customer Success Manager](https://jobicy.com/jobs/149816-sr-digital-customer-success-manager.md) Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of… * ![ModSquad logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/09/WRILS-200910162701-890885.jpg) ModSquad Jul 29 ### [Bilingual Customer Support (Chinese/English) – Music Streaming](https://jobicy.com/jobs/147821-bilingual-customer-support-chinese-english-music-streaming.md) We Could Use Someone Like You in Our Crew.Are you passionate about music and fluent in both Chinese and English?ModSquad is excited to partner with a leading global music streaming… * ![BetterUp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/f8907c98a8d4101393aac8650d9f0cb0.jpeg) BetterUp Jul 29 ### [Senior Customer Success Manager](https://jobicy.com/jobs/143426-senior-customer-success-manager-9.md) Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.We do. We can’t cram it all in here, but you’ll start… * ![Snapscale logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/648035b4-221.jpg) Snapscale Jul 29 ### [Customer Service Representative (Spanish Bilingual)](https://jobicy.com/jobs/142189-customer-service-representative-spanish-bilingual.md) DescriptionOverview:Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point… * ![Autodesk logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/983ea436405fa9ab72f858e1f1b874a7.jpeg) Autodesk Jul 29 ### [Senior Customer Success Manager](https://jobicy.com/jobs/147714-senior-customer-success-manager-13.md) Job Requisition ID #26WD98771Position OverviewThe Autodesk Senior Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer… * ![Agilent Technologies logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/0f52e986-221.png) Agilent Technologies Jul 28 ### [Customer Facing, Project Manager – North Carolina](https://jobicy.com/jobs/144998-customer-facing-project-manager-north-carolina.md) Job DescriptionAre you looking for an opportunity to apply your project management and technical leadership skills in a highly impactful, customer-facing role? Join our team and help deliver complex laboratory… * ![AlphaSense logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/01960e94-221.jpg) AlphaSense Jul 28 ### [Senior Associate, Revenue Tools – Customer & Product Support](https://jobicy.com/jobs/143427-senior-associate-revenue-tools-customer-product-support.md) About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content… * ![ModSquad logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/09/WRILS-200910162701-890885.jpg) ModSquad Jul 28 ### [Bilingual Customer Support (Dutch/English) – Music Streaming](https://jobicy.com/jobs/142201-bilingual-customer-support-dutch-english-music-streaming.md) We Could Use Someone Like You in Our Crew.Are you passionate about music and fluent in both Dutch and English? ModSquad is excited to partner with a leading global music…