[All remote jobs](https://jobicy.com/jobs.md)Open role[![Salesloft logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/8f0ff4d3ba38b945acfa9bbe11e39be1.jpeg)](https://jobicy.com/company/salesloft.md)Remote opportunity at[Salesloft](https://jobicy.com/company/salesloft.md) # Sr. Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/salesloft.md)Share30 Jul 2026Published38Listing views3Application actionsManually reviewedTrust & Safety status Opportunity details ## About this role. AI SummaryClari and Salesloft are merging to build the industry's first Predictive Revenue System. The Senior Customer Success Manager role involves building custom mutual success plans, driving product adoption and retention, and providing strategic guidance to enterprise customers. The position requires managing multiple customer contacts, creating impactful QBRs, and leading customer-facing webinars. The ideal candidate has extensive experience in customer success or account management with a focus on sales engagement. This remote role offers the opportunity to work with a high-performing team and directly impact customer outcomes. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires strategic thinking and customer management skills but does not involve highly technical or specialized knowledge, placing it at a moderate difficulty level. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$118,000US market range$80k–$160k0$176k AI insightThe offered salary range of $101,000-$135,000 is competitive for a Senior Customer Success Manager in the US market. It aligns well with the median market salary for this role, especially considering the company's growth stage and the seniority level required. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Sales Engagement](https://jobicy.com/jobs?search_keywords=Sales%20Engagement.md)[Revenue Growth](https://jobicy.com/jobs?search_keywords=Revenue%20Growth.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Strategic Planning](https://jobicy.com/jobs?search_keywords=Strategic%20Planning.md)[Executive Presentations](https://jobicy.com/jobs?search_keywords=Executive%20Presentations.md)[Retention](https://jobicy.com/jobs?search_keywords=Retention.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md) Cover letter sampleI am excited to apply for the Senior Customer Success Manager position at Salesloft. With over [X] years of experience in customer success and account management, I have a proven track record of driving product adoption, retention, and expansion for enterprise clients. In my previous role, I successfully built and executed mutual success plans that aligned customer goals with product capabilities, resulting in a 20% increase in net revenue retention. I am skilled in conducting executive-level QBRs and using data to uncover trends and opportunities. I am particularly drawn to Salesloft's mission of building a Predictive Revenue System that combines AI and human expertise. I believe my strategic approach and passion for customer outcomes would make me a valuable asset to your team. Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to Salesloft's success. Copy Sample interview questionsCan you describe a time when you turned around a struggling customer relationship?I once had a customer who was churning due to low adoption. I conducted a deep dive into their usage data and discovered they were not using key features. I scheduled a series of targeted training sessions and created a customized adoption plan. Within three months, their usage increased by 50%, and they renewed with an expanded contract. How do you prioritize your time when managing multiple customers? I use a tiered approach based on customer health scores, revenue impact, and strategic value. I allocate more time to high-touch customers and those at risk of churn, while using automated touchpoints for lower-risk accounts. I also set aside time for proactive outreach and quarterly business reviews. How would you handle a customer who is unhappy with product performance? First, I would listen empathetically to understand their specific concerns. Then, I would investigate by reviewing data and coordinating with our support and product teams. I would set clear expectations on resolution timelines and follow up regularly. Once resolved, I would ensure they see the value and schedule a training session to reinforce best practices. Can you give an example of how you used data to drive customer success? In my previous role, I noticed a pattern where customers who attended our onboarding webinars had a 20% higher retention rate. I analyzed the data and built a recommendation engine that prompted CSMs to invite at-risk customers to upcoming webinars. This initiative increased overall retention by 10% within a quarter. How do you collaborate with sales and support teams to ensure customer success? I hold weekly syncs with sales to discuss renewal risks and expansion opportunities. I also maintain a shared CRM where we log customer interactions and feedback. For support, I review ticket trends and provide training to reduce recurring issues. This alignment ensures a seamless customer experience from onboarding to advocacy. Title: Customer Success Manager, Enterprise Location: Remote- US Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth. With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate. Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future. THE OPPORTUNITY: At Salesloft, our Senior Customer Success Manager will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as the go-to resource for our valued customers. On a day-to-day basis, you will be responsible for ensuring successful product adoption and retention of key customers in the business. Specifically, you will: * Build custom Mutual Success Plans to align our Salesloft strategy to the customer’s business objectives. * Effectively guide customers in how to prioritize next steps on a Mutual Success Plan, managing multiple points of contact with each customer. * Partner with internal teams on tasks and projects that impact the broader team. * Review trends in customer data and proactively identify focus areas. * Create impactful QBRs and prioritize data based on insight and the “so what” for each customer. * Identify unusual trends in the data and anticipate key follow-up questions from a customer. * Provide strategic guidance to customers around sales and sales engagement best practices for their use case. Champion industry best practices and challenge customers on their approach. * Lead customer-facing webinars and internal trainings around industry insights and recommendations. * Lead phone calls and on-site meetings with stakeholders (including C-Level), navigating both positive and more difficult conversations with ease. In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to build long-term, trusted relationships with key executives and influencers. You will own, drive, and affect change for your customers by having an obsessive focus on their outcomes. Daily you’ll focus on driving customer adoption through strategy calls and customized business reviews at the executive level. The goal is to be the ultimate storyteller in showcasing the compelling impact on your customers’ business made possible by their use of Salesloft. Remember, you are the quarterback of the customer experience and you will have an opportunity to make a difference. WHAT WE’RE LOOKING FOR: We are seeking an experienced customer-facing professional who will engage, retain, and drive our customers’ understanding of Salesloft product offerings working strategically with sales, cs, and leadership (both internally and with the customer). You will be measured on the retention, expansion, and happiness index of a book of business (Salesloft’s customers). If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Senior Customer Success Manager is the career path for you! THE TEAM: Our Salesloft’s Customer Success team is comprised of seasoned and up-and-coming account management professionals. The Customer Success team consists of 30 some team members who develop and maintain a deep understanding of the customer’s business drives, goals, and steer activities to align with these initiatives. They act as a liaison between internal teams to ensure customer needs are being met, partner with sales to define and achieve customers’ success criteria, and demonstrate ROI and ensure customers renew the Salesloft Product Suite. We strive to ensure customer satisfaction through inspiring, educating/training, driving adoption, managing stakeholders, and influencing the customer. THE SKILL SET: * 6+ years of experience in a Customer Success role * 1+ years of experience using the Salesforce CRM. Must have an intermediate to expert knowledge of Salesforce CRM components such as leads, activities, contacts, opportunities, and reporting. (Salesforce Admin Certification is a plus!) * Previous experience in a SaaS/Technology company or fast-growing start-up preferred * Superb listening skills and the proven ability to dig deeper to uncover the customer’s true objectives * High level of empathy – it’s important for our CSMs to be a good person to peers and customers * You are a clear, confident, and compelling communicator — in writing, in conversation, and in front of an audience * You are extremely perceptive and highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality * You are an expert project manager who ruthlessly prioritizes, manages stakeholder expectations, and ensures all key objectives and timelines are met * You are resourceful, scrappy, and creative — if a playbook doesn’t exist yet, you go figure it out and build it for the whole team to use * You are confident in technical conversations — hearing “API” doesn’t make you run and hide WITHIN ONE MONTH, YOU’LL: * Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique * Join our 3-week Sales Bootcamp, where you will learn our software and all the skills necessary to set you up for success, allowing you to make an impact in the market quickly * Begin 1:1’s with your manager, understand your 30-60-90 day plan, meet & shadow current members of the Salesloft team, and delve into your territory * Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them * Meet key partners in Account Management, Finance, Marketing, Executives, etc. – they will be key relationships for you throughout your deal cycle * Become demo certified WITHIN THREE MONTHS, YOU’LL: * Begin working with customers * Be Salesloft admin-certified * Be enrolled in our Salesloft PM certification program * Be a product expert and feel comfortable walking a customer through all aspects of the Salesloft platform * Have proficiency in both the Salesloft product capabilities as well as modern sales engagement best practices WITHIN SIX MONTHS, YOU’LL: * Be running with your customer success plans to encourage adoption & process optimization * Be able to show quantifiable ROI to customers in the form of success stories * Have a greater ability to understand deep technical aspects of a product and educate customers and peers using simplified explanations WITHIN TWELVE MONTHS, YOU’LL: * Set an example for new CSMs, and assist in training, onboarding, and motivating new Lofters * Be a proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance * Have a thorough understanding of the challenges an organization faces when implementing a new technology and how to help them manage change At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings. We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law. If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us! ______________________________________________________________________________________________ Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @[clari.com](http://clari.com) or @ [salesloft.com](http://salesloft.com) email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers site. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration. #LI-REMOTE It is Clari + Salesloft’s intent to pay all Lofters competitive wages and salaries that are motivational, fair and equitable. The goal of Clari + Salesloft’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees and encourage employees to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans. Base Pay Range$101,000—$135,000 USD Show more [Apply now >](https://jobicy.com/jobs/149845-sr-customer-success-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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