[All remote jobs](https://jobicy.com/jobs.md)Open role[![Luna Physical Therapy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/fcb34e841928-221.webp)](https://jobicy.com/company/luna-physical-therapy.md)Remote opportunity at[Luna Physical Therapy](https://jobicy.com/company/luna-physical-therapy.md) # Patient Onboarding Associate- Call Center (part time hours) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/luna-physical-therapy.md)Share30 Jul 2026Published31Listing views3Application actionsManually reviewedTrust & Safety status Opportunity details ## About this role. AI SummaryLuna Physical Therapy is hiring a part-time Patient Onboarding Associate for its call center. The role involves managing patient registration, scheduling, and communication via phone and email. Candidates need 1 year of office admin experience and strong customer service skills. The position is remote but only available in select US states. It requires working in a fast-paced, metrics-driven environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 2/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 2/5GuidedFull ownership ### Communication Load 3/5IndependentCollaborative AI insightThe role requires basic administrative and communication skills with minimal technical complexity, suitable for entry-level candidates. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$37,500US market range$28k–$48k0$53k AI insightNo salary data was provided in the job listing. Based on market analysis for similar Patient Onboarding/Call Center roles, the estimated median salary is around $37,500 annually for full-time equivalent. Since this is a part-time position, actual earnings will be prorated. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Service](https://jobicy.com/jobs?search_keywords=Customer%20Service.md)[Call Center](https://jobicy.com/jobs?search_keywords=Call%20Center.md)[Appointment Scheduling](https://jobicy.com/jobs?search_keywords=Appointment%20Scheduling.md)[Data Entry](https://jobicy.com/jobs?search_keywords=Data%20Entry.md)[Google Suite](https://jobicy.com/jobs?search_keywords=Google%20Suite.md)[Communication Skills](https://jobicy.com/jobs?search_keywords=Communication%20Skills.md)[Empathy](https://jobicy.com/jobs?search_keywords=Empathy.md)[Multitasking](https://jobicy.com/jobs?search_keywords=Multitasking.md)[Detail-Oriented](https://jobicy.com/jobs?search_keywords=Detail-Oriented.md)[Remote Work](https://jobicy.com/jobs?search_keywords=Remote%20Work.md) Cover letter sampleDear Hiring Manager, I am excited to apply for the Patient Onboarding Associate position at Luna Physical Therapy. With over a year of office administration experience and strong customer service skills, I am confident in my ability to manage patient scheduling and registration efficiently. I thrive in fast-paced, metrics-driven environments and am adept at using Google Suite and handling high call volumes. My attention to detail and empathetic communication style ensure accurate data entry and positive patient interactions. I am particularly drawn to Luna's mission to improve access to physical therapy through technology. I look forward to contributing to your team. Thank you for considering my application. Sincerely, [Your Name] Copy Sample interview questionsHow do you handle a difficult or frustrated patient on the phone?I stay calm and listen actively to understand their concern. I apologize for any inconvenience and assure them I will help. I then try to resolve the issue promptly or escalate if needed, ensuring the patient feels heard and valued. Can you describe your experience with scheduling and managing appointments? In my previous office admin role, I used a scheduling system to book appointments, manage cancellations, and send reminders. I am comfortable with high-volume scheduling and ensuring accuracy to avoid double-booking. How do you prioritize tasks in a fast-paced environment? I assess urgency and importance. For example, incoming calls take priority, but I also complete data entry between calls. I use checklists and stay organized to meet productivity metrics. Why do you want to work at Luna Physical Therapy? I admire Luna's mission to make physical therapy accessible. I want to be part of a team that uses technology to improve patient care. The remote, flexible schedule also appeals to me. How do you ensure accuracy when entering patient data? I double-check information after entry, use system validation when available, and focus on detail. I also ask clarifying questions if something seems off. In my last job, I maintained a 99% accuracy rate. Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better. Join our amazing team and start your career with Luna as a Part- Time Onboarding Associate! Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate. As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients. Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WVAL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI Shifts Available: * Mon–Fri: 10:00 AM–2:00 PM PST | 12:00 PM–4:00 PM CT | 1:00 PM–5:00 PM ET * Thu–Mon: 9:00 AM–1:00 PM PST | 11:00 AM–3:00 PM CT | 12:00 PM–4:00 PM ET Physical therapy, [delivered.www.getluna.com](http://delivered.www.getluna.com/) ## Key Responsibilities * Deliver exceptional customer service in a fast-paced, metrics-driven call center environment. * Manage patient registration, scheduling, rescheduling, and healthcare provider communications. * Accurately collect and document patient demographics, medical history, insurance, and appointment information. * Handle inbound and outbound calls and emails while providing empathetic, solution-focused support. * Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance. * Adapt to changing processes, technology, and business priorities. * Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence. * Maintain a distraction-free home workspace with reliable high-speed internet. * Meet established quality, productivity, and performance expectations. ## Requirements: * Office Admin experience, 1 year required * Demonstrates a high level of customer service and interpersonal communication skills * Call/Contact center or other high call volume experience, 1 year preferred * Proficient with Google Suite * Highly detail-oriented * Ability to multi-task in a fast-paced work environment * High School Diploma or equivalent * Must be able to work in the US without restriction * Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages. * Please Note: * While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time. * We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process. * To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office. ## What we can offer you: * Part time hours – Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance. * A fun collaborative and supportive work environment with a fast-growing, innovative company. * Realistic growth opportunities ## Additional Information This position requires extended periods of computer-based work, including frequent use of one or more monitors, navigation between multiple software applications, data entry, virtual meetings, and other screen-intensive activities. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation. Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day#3 Best Employer in Healthcare (Forbes, 2025)#1 Best Company in MSK Care (Forbes, 2025)#13 World’s Most Innovative Companies in Healthcare (Fast Company, 2024)Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)Gold Indigo Design Award for mobile app design excellence 2020 Show more [Apply now >](https://jobicy.com/jobs/149888-patient-onboarding-associate-call-center-part-time-hours-2.md) > Annual salary information is not provided for this position. 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