[All remote jobs](https://jobicy.com/jobs.md)Open role[![Trustonic logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2ee3334a-221-1.jpg)](https://jobicy.com/company/trustonic.md)Remote opportunity at[Trustonic](https://jobicy.com/company/trustonic.md) # Senior Technical Account Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/trustonic.md)Share31 Jul 2026Published33Listing views2Application actionsManually reviewedTrust & Safety status Opportunity details ## About this role. AI SummaryTrustonic is seeking a Senior Technical Account Manager to lead the evolution of our customer technical engagement model. This role combines deep technical expertise with customer leadership, responsible for managing a team of Technical Account Managers while serving as a trusted advisor to strategic customers. The position involves shaping customer strategy, driving product adoption, and collaborating with Product, Engineering, Sales, and Delivery teams to ensure long-term customer success. You'll balance strategic thinking with hands-on technical leadership, guiding customers on best practices and resolving complex challenges. This is a fast-paced, global role within a company focused on making smartphones affordable through secure device locking technology. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis senior role demands a strong blend of technical expertise, customer relationship management, and people leadership. Managing complex customer issues while developing a team and influencing product direction makes it challenging and requires significant experience. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$140,000US market range$100k–$180k0$198k AI insightThe salary for this Senior Technical Account Manager position is not specified, but based on US market data, the typical range is $100,000 to $180,000, with a median around $140,000. This range reflects the seniority of the role, combining technical acumen with team leadership and strategic customer engagement. Given the responsibilities, a competitive offer would likely fall near the higher end, especially for candidates with strong technical backgrounds and proven TAM leadership experience. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical%20Account%20Management.md)[Team Leadership](https://jobicy.com/jobs?search_keywords=Team%20Leadership.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Strategic Partnerships](https://jobicy.com/jobs?search_keywords=Strategic%20Partnerships.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Mobile Device Management](https://jobicy.com/jobs?search_keywords=Mobile%20Device%20Management.md)[Incident Management](https://jobicy.com/jobs?search_keywords=Incident%20Management.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Product Adoption](https://jobicy.com/jobs?search_keywords=Product%20Adoption.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md) Cover letter sampleDear Hiring Manager, I am excited to apply for the Senior Technical Account Manager position at Trustonic. With a strong background in technical account management and team leadership, I have successfully guided enterprise customers through complex implementations while building high-performing teams. My experience aligns perfectly with the dual focus of this role: driving customer success and developing a world-class TAM organization. I thrive in fast-paced environments and have a proven track record of acting as a trusted advisor to senior stakeholders, translating technical requirements into business value. I am passionate about ensuring customers maximize the ROI of their technology investments and have consistently improved adoption rates and customer health scores. Additionally, I have experience creating scalable playbooks and operational frameworks that enhance team efficiency across global accounts. Trustonic's mission to enable global access through secure smartphone locking technology resonates with me, and I would be proud to contribute to your customer success and delivery excellence. I look forward to the opportunity to bring my technical expertise, leadership skills, and customer-first mindset to your team. Sincerely, [Your Name] Copy Sample interview questionsCan you describe your experience leading a team of Technical Account Managers and how you've mentored them to achieve customer success?In my previous role, I led a team of five TAMs. I implemented weekly 1:1s, set clear KPIs around customer health and adoption, and created a knowledge-sharing culture. I focused on developing each team member's technical and communication skills, which led to a 20% increase in customer satisfaction scores and a reduction in escalations. How do you approach building trust with senior customer stakeholders while also managing their expectations during critical incidents? I prioritize transparency and proactive communication. I establish regular executive business reviews, share incident timelines and root cause analyses, and always offer actionable next steps. By demonstrating technical competence and a calm, organized approach, I earn their confidence even in high-pressure situations. Tell me about a time you helped a customer expand their use of a product or platform. What strategy did you use to identify the growth opportunity? I analyzed the customer's usage data and identified that they were only using a fraction of the available features. I mapped their business goals to specific capabilities and designed a roadmap with quick wins. I presented this to the customer as a value-driven plan, which led to a 30% expansion in their contract within two quarters. How would you define and track the success of a Technical Account Management team? I would define success using a combination of quantitative and qualitative metrics: customer health scores, adoption rates, renewal rates, and Net Promoter Score (NPS). I'd track these through dashboards and regular team reviews, while also gathering qualitative feedback from customers and internal teams to identify areas for continuous improvement. This role requires balancing people management with hands-on technical customer support. How do you prioritize your time and keep both areas productive? I use a structured time management approach, blocking out dedicated hours for team development, such as 1:1s and mentoring, while also setting aside time for complex customer technical discussions. I empower my team to handle routine escalations, and I only step in for the most critical issues. This ensures both my team and customers receive the attention they need without one area being neglected. ## Company Description Who we are… At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth. We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure. Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’. We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team. Click [here ](https://www.trustonic.com/wp-content/uploads/2022/03/Trustonic-culture-code-Oct-2021.pdf)if you would like to find out more about Trustonic’s culture code. If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you! ## Job Description A bit about the team and what you’ll deliver… We’re looking for a Senior Technical Account Manager to lead the evolution of our customer technical engagement model, helping our customers achieve long-term success while driving excellence across our Technical Account Management function. As part of our global Delivery teams, you’ll combine deep technical expertise, customer leadership, and people management skills to ensure customers maximise the value of Trustonic solutions. You’ll lead and develop a team of Technical Account Managers while remaining a trusted technical partner for our most strategic customers. Working across customer success, Product, Engineering, Sales, and Delivery teams, you’ll help shape customer strategy, identify growth opportunities, influence product direction, and ensure Trustonic continues to deliver secure technology solutions that meet evolving customer needs. You’ll be responsible for balancing strategic thinking with hands-on technical leadership — guiding your team, supporting complex customer challenges, and ensuring our customers successfully adopt, operate, and expand their use of Trustonic solutions. As the Senior Technical Account Manager, you will: Technical Account Management leadership & team development * Lead, coach, and develop a team of Technical Account Managers, creating a high-performing and customer-focused culture. * Define and track individual and team objectives aligned to customer success and business outcomes. * Conduct regular 1:1s, performance reviews, and development conversations to support growth and continuous improvement. * Establish clear operating frameworks, processes, and best practices that enable consistent customer engagement. * Create scalable playbooks covering technical support, account growth, customer engagement, and operational workflows. * Identify opportunities to improve team efficiency, remove operational blockers, and enhance customer outcomes. * Provide regular reporting on team performance, customer health, risks, opportunities, and key metrics. * Partner with Pre-Sales Engineers and Delivery Managers to share customer insights, adoption trends, and expansion opportunities. * Monitor customer health scores, adoption metrics, and KPI achievement to identify proactive improvement opportunities. Strategic customer partnership & technical leadership * Act as a senior technical advisor and customer champion across Trustonic solutions. * Build trusted relationships with senior customer stakeholders, understanding their strategic objectives, technology roadmaps, and business priorities. * Guide customers on best practices for implementation, deployment, operation, and optimisation of Trustonic solutions. * Lead technical discussions around incidents, trade-offs, risks, and solution decisions. * Support customers in achieving greater adoption, retention, and value from Trustonic technology. * Develop a deep understanding of customer environments and ensure implementations remain aligned with security best practices. * Act as the escalation point for complex technical challenges and customer concerns. Technical support & problem resolution * Provide expert guidance across complex technology environments spanning mobile handsets, OEM integrations, secure firmware, and customer systems. * Take ownership of complex technical issues, ensuring appropriate investigation, prioritisation, communication, and resolution. * Validate reported problems, understand business impact, and coordinate the right internal teams to deliver effective solutions. * Maintain clear and proactive communication with customers throughout the resolution process. * Lead Root Cause Analysis (RCA) reviews with customers and internal stakeholders. * Facilitate retrospective sessions to identify improvements and prevent recurring issues. Customer growth & product alignment * Understand customer requirements, technology strategies, and future roadmaps to identify opportunities and potential risks. * Translate customer insights into recommendations that influence Product strategy and roadmap development. * Identify gaps and opportunities within Trustonic technology propositions. * Support solution onboarding activities alongside Solution Delivery Managers. * Maintain awareness of customer OEM roadmaps, integration plans, and testing activities. * Identify competitive risks and provide insight to Sales and Product teams. * Support customers in upgrading implementations to enable new functionality. * Communicate new Trustonic features and capabilities, helping customers understand their value and impact. * Share customer successes, challenges, and feedback across the organisation. Account performance & customer outcomes * Partner with Commercial and Partnership teams to conduct regular customer reviews. * Ensure customers are achieving agreed KPIs and receiving measurable value from Trustonic solutions. * Support the development of customer growth plans focused on adoption and expansion. * Ensure service configurations are maintained to the highest standards, including security best practices. * Capture customer feedback and ensure insights are shared with relevant teams. * Create and manage Corrective Action Plans when required, working collaboratively with stakeholders to deliver successful outcomes. Who you are… A strategic and technically experienced customer leader who enjoys solving complex problems, developing people, and building strong customer partnerships. You’re equally comfortable discussing architecture and technical challenges with engineers as you are influencing strategy with senior stakeholders. You have a natural ability to bring structure to complex situations, coach others, and create processes that enable teams to perform at their best. You thrive in environments where technology, customers, and business priorities continuously evolve. You’re proactive, collaborative, and motivated by creating meaningful customer outcomes. What makes you, you… Experience * Extensive experience working as a Technical Account Manager, Customer Success Engineer, Solutions Engineer, or similar customer-facing technical role. * Proven experience leading and developing technical teams. * Experience managing strategic enterprise customers and complex technology relationships. * Experience supporting customer adoption, retention, and growth initiatives. * Experience managing technical escalations and complex issue resolution. * Experience working across international customers and distributed teams. * Experience creating processes, frameworks, and operating models that improve team performance. * Extensive experience as a Technical Account Manager and team manager, * Extensive experience in the field of working with secure systems, such as device locking technologies, * Experience with several cloud platforms (AWS, Azure etc.), mobile handsets (Android, iOS), * Extensive experience in OEM integration, SW update management and device security, * Domain expertise or experience of working with the telecom industry is highly desirable. Knowledge * Strong understanding of technical solution delivery across hardware, firmware, software, and cloud environments. * Understanding of cybersecurity principles and security best practices. * Knowledge of customer lifecycle management and technology adoption strategies. * Ability to translate complex technical requirements into practical business outcomes. * Understanding of product development processes and how customer insights can influence roadmap decisions. Skills * Strong leadership and coaching skills with the ability to develop high-performing teams. * Excellent stakeholder management and communication skills. * Ability to influence senior customer and internal stakeholders. * Strong analytical and problem-solving capability. * Ability to manage competing priorities while maintaining focus on customer outcomes. * Confident communicator who can explain complex technical concepts clearly. * Organised, rigorous, and able to operate autonomously. * Fluent English communication skills, both written and spoken; conversational Spanish or Portuguese would be beneficial. ## Additional Information What we can provide you in return for your investment… Competitive compensation * A base salary that reflects your expertise and impact. * Bonus scheme to share in our success. Financial security & wellbeing * Private medical insurance from day one. Flexibility & work-life balance * Remote working arrangements to support your lifestyle. * An open holiday policy with no upper limit—take the time you need, when you need it. * Support for volunteering and causes that matter to you. Growth & development * Opportunities for professional development and career progression. * Exposure and interaction with global teams. Inclusive, supportive culture * A commitment to diversity, equity, and inclusion. * A collaborative environment where your voice is valued and your wellbeing is prioritised. Impact & purpose * The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives. #LI-Remote Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge. Show more [Apply now >](https://jobicy.com/jobs/149912-senior-technical-account-manager.md) > Annual salary information is not provided for this position. 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