*  [All remote jobs](https://jobicy.com/jobs.md)Open role[![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png)](https://jobicy.com/company/elevenlabs.md)Remote opportunity at[Elevenlabs](https://jobicy.com/company/elevenlabs.md)

# Customer Success – UK/I

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/elevenlabs.md)Share2 Aug 2026Published58Listing views4Application actions2 Sep 2026Apply before  Opportunity details

## About this role.

AI SummaryElevenLabs is seeking a Customer Success Manager for the UK/I region, a builder role that blends technical depth with commercial ownership. You'll onboard and enable customers on the full ElevenLabs platform, including speech models, creative tools, and AI agents, while driving renewals, expansion, and cross-sell. This role sits at the intersection of product, engineering, and revenue, requiring proactive relationship management and a deep understanding of customer deployment. The ideal candidate has 5+ years of experience in Customer Success, Account Management, or Technical Account Management within complex B2B SaaS environments.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

5/5RelaxedFast-paced

### Autonomy Level

5/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis role is highly challenging due to the need for both technical expertise in AI/voice technology and direct ownership of commercial outcomes. It demands proactive problem-solving, strategic account planning, and the ability to manage complex enterprise relationships, all within a fast-paced startup environment.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianMarket rate$125,000US market range$80k–$200k0$220k

AI insightThe offered salary was not specified, but based on comparable Customer Success Manager roles in the US market, the median is estimated at $125,000 per year. The market range for a technical CSM at a high-growth AI company typically spans from $80,000 to $200,000, depending on experience and location. This role's blend of technical and commercial responsibility likely places it at the upper end of this range.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Renewals](https://jobicy.com/jobs?search_keywords=Renewals.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[AI Technology](https://jobicy.com/jobs?search_keywords=AI%20Technology.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Voice AI](https://jobicy.com/jobs?search_keywords=Voice%20AI.md)[Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical%20Account%20Management.md)

Cover letter sampleDear Hiring Manager,

I am excited to apply for the Customer Success - UK/I position at ElevenLabs. With over 5 years of experience in technical customer success and B2B SaaS, I have a proven track record of driving renewals and expansion while ensuring customers achieve their desired outcomes. I am particularly drawn to ElevenLabs' innovative AI voice technology and high-velocity culture, which aligns with my passion for building impactful solutions. I look forward to the opportunity to contribute to your team's growth and customer success.

Copy   Sample interview questionsHow would you handle a customer who is at risk of churning due to poor adoption of the product?I would first analyze usage data to identify friction points, then schedule a business review with the customer to understand their goals. I would create a tailored onboarding and enablement plan with clear milestones, bring in technical experts to address any implementation issues, and work with the customer's champions to build advocates.

Describe a time you expanded a customer account.

I identified a customer's need for an additional feature that we offered, demonstrated the ROI through a pilot, and aligned with procurement on value. I then coordinated with the sales and product teams to deliver a seamless expansion, resulting in increased revenue and customer satisfaction.

How do you bring technical and non-technical stakeholders together?

I focus on translating technical concepts into business value. I use data and case studies to explain technical capabilities in terms of ROI, and I work closely with engineers to simplify technical explanations so that non-technical stakeholders can make informed decisions.

The role requires owning both technical depth and commercial outcomes. How do you balance the two?

I see them as complementary. By understanding the technical implementation, I can identify the best opportunities for expansion and justify the value. I stay close to usage data and maintain a clear account plan that aligns technical health with renewal dates and growth targets, ensuring no compromise on either front.

Why do you want to work at ElevenLabs?

I am passionate about AI's potential to transform industries, and ElevenLabs is at the forefront with groundbreaking voice AI. The company's high-velocity culture and focus on impact resonate with my work ethic, and I'm excited to help customers succeed with such an innovative product while being part of a team that is building the future.

## About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses – from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $11B – multiples of 11, always.
We have expanded from voice into three main platforms:

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

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ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

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ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

## How we work

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High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

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Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

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AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

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Excellence everywhere: Everything we do should match the quality of our AI models.

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Global team: We prioritize your talent, not your location.

## What we offer

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Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

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Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities.

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Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

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Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

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Annual company offsite: Each year, we bring the entire team together in a new location – past offsites have included Croatia and Italy.

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Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

## About the role

This is a builder’s role, where you’ll own both the technical depth and commercial outcomes for some of ElevenLabs’ most exciting customers across the UK & Ireland region, sitting at the intersection of product, engineering, and revenue.

You’ll get ahead of the problem. You’ll dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end. You’ll own the number too: renewals, expansion and cross-sell. Success here means driving real revenue retention and growth for your book of business.

## What this looks like day to day

You’ll run onboarding, enablement, and growth across ElevenLabs’ full platform, core speech models, creative tools, and Agents. You’ll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.

You’ll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion. You’ll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

## Requirements

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5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region

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Proven experience of owning and managing a defined Book of Business

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Fluent in English

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Proven experience working across the UK & Ireland market. Knowledge of the landscape and cultural nuances

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Familiarity and experience with building and deploying AI agents

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Strong builder mindset – you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes

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Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs

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Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams

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Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals

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Excellent problem-solving, technical, and analytical skills to address customer needs and concerns

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Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

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Self-motivated and able to work independently in a remote or distributed team environment

## Location

This role is remote-first, so it can be executed from anywhere in the UK or Ireland.

#LI-Remote

Show more

[Apply now >](https://jobicy.com/jobs/150091-customer-success-uk-i.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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