* [All remote jobs](https://jobicy.com/jobs.md)Open role[![Catawiki logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/77d018df-221.png)](https://jobicy.com/company/catawiki.md)Remote opportunity at[Catawiki](https://jobicy.com/company/catawiki.md) # Customer Service Representative – Romanian and English (Interim) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/catawiki.md)Share2 Aug 2026Published55Listing views4Application actions2 Sep 2026Apply before Opportunity details ## About this role. AI SummaryCatawiki is seeking an interim Customer Service Representative fluent in Romanian and English, based in Lisbon, to handle customer inquiries, disputes, and complaints across multiple channels. The role involves mediating between buyers and sellers, collaborating with internal teams, and ensuring customer satisfaction. This is a 7-month fixed-term contract with potential for extension, offering a salary between €18,000 and €23,000 per year. The ideal candidate has 1-4 years of customer service experience, strong communication skills, and a flexible schedule including weekends. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires navigating complex customer disputes, using critical thinking to mediate solutions, and handling multiple communication channels simultaneously, making it moderately challenging. ## Salary analysis Estimated compensation compared with the broader EU market for similar roles. Estimated job medianMarket rate€20,500EU market range€18k–€35k0€39k AI insightThe offered annual salary of €18,000-€23,000 is aligned with the lower end of the European market, which typically ranges from €18,000 to €35,000 for multilingual customer service roles. Given that the position is based in Lisbon, where local salaries are generally lower, the offer is competitive within the local context. For candidates with previous experience, the higher end of the range may be achievable. Overall, this is a fair package for an interim role with opportunities to extend. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Service](https://jobicy.com/jobs?search_keywords=Customer%20Service.md)[Romanian](https://jobicy.com/jobs?search_keywords=Romanian.md)[English](https://jobicy.com/jobs?search_keywords=English.md)[Conflict Resolution](https://jobicy.com/jobs?search_keywords=Conflict%20Resolution.md)[Multichannel Communication](https://jobicy.com/jobs?search_keywords=Multichannel%20Communication.md)[Complaint Handling](https://jobicy.com/jobs?search_keywords=Complaint%20Handling.md)[Mediation](https://jobicy.com/jobs?search_keywords=Mediation.md)[Analytical Thinking](https://jobicy.com/jobs?search_keywords=Analytical%20Thinking.md)[Empathy](https://jobicy.com/jobs?search_keywords=Empathy.md)[Live Chat Support](https://jobicy.com/jobs?search_keywords=Live%20Chat%20Support.md) Cover letter sampleDear Hiring Manager, I am writing to express my enthusiasm for the Customer Service Representative position at Catawiki. With several years of experience in customer service and full professional fluency in both Romanian and English, I am adept at managing disputes and ensuring client satisfaction across various channels. I particularly admire Catawiki's mission and believe my problem-solving skills and empathy would make me a strong asset to your team. I would welcome the chance to contribute to such an exciting marketplace and look forward to discussing my application with you. Copy Sample interview questionsCan you describe a time when you had to resolve a difficult complaint from a customer?Yes, in my previous role, a customer was upset about a delayed delivery. I listened actively, acknowledged their frustration, and provided a clear explanation of the issue. I then offered a discount on their next purchase and updated them on the resolution timeline, which turned a negative experience into a positive one. How do you handle situations where a buyer and a seller disagree on the condition of an item? I would first gather all necessary details from both parties, including photos and correspondence. Then I would evaluate the facts objectively and apply our policies to propose a fair solution, such as a partial refund or return. My goal is to mediate without bias and ensure both parties feel heard. What strategies do you use to manage your time when juggling phone calls, emails, and live chat queries? I prioritize according to urgency and impact, using available tools to queue requests. I also set time limits for each channel and use structured templates to answer repetitive queries quickly, ensuring all customers receive a timely response. Why do you want to work at Catawiki, and how do you align with our core values? I am drawn to Catawiki's unique marketplace and the excitement of handling extraordinary objects. I share your value of taking ownership by proactively solving problems, and I am open to feedback to improve my performance. I am also genuinely passionate about providing an excellent customer experience. This role requires working some weekends and holidays. How do you ensure work-life balance in such a schedule? I understand the need for flexibility in customer service roles. I plan my personal time in advance and ensure I get adequate rest before shifts. My ability to adapt quickly helps me maintain energy and focus, even during unusual hours. At Catawiki, every day brings the extraordinary! Whether it’s [Daniel Ricciardo’s Formula 1 Car](https://www.catawiki.com/en/c/583-sports-memorabilia), a [Woolly Mammoth’s Skeleton](https://www.catawiki.com/en/c/579-fossils), [Lady Gaga’s Jumpsuit](https://www.catawiki.com/en/l/10035805) or [Usain Bolt’s running shoe](https://www.catawiki.com/en/c/583-sports-memorabilia), we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact * Being open to change and feedback * Being passionate about our mission and our customers. ## IMPORTANT NOTE: This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs. What does the role involve? At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services. ## This is who you are You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are: * 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued. * Professional speaking and writing skills in Romanian and English; strong communication skills. * Strong analytical and critical thinking skills. * Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.). * Ability to quickly switch between various customer channels, like phone and e-mail communications. * Ability to positively interact with your team and other departments. * Available to work 40 hours per week. * You are willing to commute to our Lisbon office and work in the office at least 2 days per week. * You are flexible with working at least 2 weekends a month and on some public holidays. * This role is based in Lisbon, Portugal. Hear what our current CS Representative say about the role: “As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”. ## In return * A competitive Annual Gross Base Salary of 18.000€–23.000€ depending on your level, competencies, and overall experience. * Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. * A Work From Home Allowance to help with your monthly household bills. * Commuting between your home and our office is covered by Catawiki. * Amazing Office right in the centre of Lisbon. ## Why You’ll Love Working with Us * Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. * Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. * A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. * Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. ## Our Offices and Way of Working Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. ## Interested? Apply with an English CV and Cover Letter. By applying, you agree to [Catawiki’s Applicant Privacy Policy.](https://www.catawiki.com/conditions/applicant-privacy-policy.pdf) If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles. Show more [Apply now >](https://jobicy.com/jobs/150093-customer-service-representative-romanian-and-english-interim-3.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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