*  [All remote jobs](https://jobicy.com/jobs.md)Open role[![UP42 GmbH logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/b568d7df-221.png)](https://jobicy.com/company/up42-gmbh.md)Remote opportunity at[UP42 GmbH](https://jobicy.com/company/up42-gmbh.md)

# Customer Success Manager – North America (m/f/x)

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/up42-gmbh.md)Share2 Aug 2026Published55Listing views3Application actions2 Sep 2026Apply before  Opportunity details

## About this role.

AI SummaryUP42, a geospatial platform and part of Neo Space Group, is hiring a Customer Success Manager for North America. The role focuses on ensuring long-term customer retention by building strong relationships, managing customer portfolios, and owning orders from request to delivery. This position requires a blend of geospatial technical expertise and customer success experience, including coordinating with data providers and internal teams. The ideal candidate will be proactive, empathetic, and skilled in APIs and GIS tools to drive customer value and support renewals. The company offers a hybrid work model, competitive compensation, and a collaborative international environment.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

4/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis role requires a unique combination of geospatial domain expertise, hands-on technical troubleshooting, and customer success management, which adds complexity. The need to manage multiple stakeholders, time-sensitive data operations, and cross-team coordination makes it challenging.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianMarket rate$95,000US market range$70k–$130k0$143k

AI insightThe salary range is not explicitly listed in the job posting. Based on US market data for Customer Success Managers, especially those with technical and geospatial expertise, the typical salary range is $70,000 to $130,000 per year, with a median around $95,000. UP42's commitment to a competitive compensation package and additional perks suggests the total offer is likely attractive and aligned with industry standards.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Geospatial](https://jobicy.com/jobs?search_keywords=Geospatial.md)[GIS](https://jobicy.com/jobs?search_keywords=GIS.md)[Remote Sensing](https://jobicy.com/jobs?search_keywords=Remote%20Sensing.md)[API Integration](https://jobicy.com/jobs?search_keywords=API%20Integration.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Onboarding](https://jobicy.com/jobs?search_keywords=Onboarding.md)[Renewals](https://jobicy.com/jobs?search_keywords=Renewals.md)[Technical Troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20Troubleshooting.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)

Cover letter sampleDear Hiring Manager,

I am excited to apply for the Customer Success Manager position at UP42. With a background in geospatial technology and a proven track record of managing customer portfolios, I bring both the technical expertise and customer-centric mindset your team values. I have successfully coordinated complex data operations, built strong client relationships, and implemented success plans that drive retention and growth. Your mission to transform Earth observation data access deeply resonates with me, and I would love to contribute to helping customers realize value from your platform. Thank you for considering my application.

Copy   Sample interview questionsDescribe a time when you turned an at-risk customer into a loyal advocate. What steps did you take?In my previous role, a key customer was dissatisfied due to delayed support responses. I initiated a dedicated health check, identified gaps in their usage, and created a tailored success plan with proactive check-ins. I also escalated their critical issues internally and ensured faster resolution. Within three months, the customer expanded their contract and became a reference account, proving the value of proactive engagement.

How would you handle a complex technical issue reported by a non-technical customer?

I would first listen empathetically and break down the problem into simple terms, then validate my understanding by summarizing it back. I would work with our technical team to diagnose the issue while keeping the customer informed with clear, non-technical updates. Finally, I would provide documentation or a demo to prevent recurrence, ensuring the customer feels supported throughout.

How do you prioritize multiple customer accounts with competing demands?

I prioritize based on customer health scores, revenue impact, and urgency of issues. I use a CRM to track all accounts and set clear service levels for different tiers. For time-sensitive situations, I address them immediately while scheduling regular touchpoints for high-value accounts. I also leverage automation for routine reporting so I can focus on strategic engagement.

Can you share an example of how you identified growth opportunities within an existing customer?

I analyzed a customer's usage data and noticed they were underutilizing a premium feature we had just launched. I arranged a demo to show how it could solve their specific challenge, which led them to upgrade their plan. By proactively understanding their goals and mapping our solution to them, I increased revenue and strengthened the partnership.

What strategies do you use to minimize customer churn?

I focus on early intervention—monitoring health scores and usage patterns to flag at-risk accounts before they leave. I implement structured onboarding and regular business reviews to ensure customers see continuous value. Additionally, I build strong relationships with key stakeholders and act as their internal advocate, making sure their feedback shapes our product roadmap and service improvements.

UP42 was founded in 2019 with a clear purpose: to transform how organizations order, access, and analyze Earth observation data. Our platform brings together the world’s leading geospatial providers, and offers a single touchpoint to access, manage, and process data at scale. From vegetation management and infrastructure monitoring to disaster response, UP42 helps organizations across industries find solutions to complex problems through Earth observation. Our expert support team and detailed documentation guide our users through every step. Since July 2025, UP42 has been a part of Neo Space Group.

We look forward to welcoming a Customer Success Manager to our team to ensure long term customer retention by building loyalty, understanding customer needs, helping them realize value and achieve their goals. The key to success in this role is empathy, proactive attitude and willingness to go the extra mile for your customers. Your contributions will directly impact our growth and help drive customer value.

What you will do:

Cultivate long lasting business relationships and manage customer portfolios

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Own customer orders from request to delivery, coordinating complex multi-sensor tasking operations across data providers and internal teams.

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Develop and execute customer success plans.

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Take ownership of customer engagement including kick-offs, onboarding, trainings, status reviews and health checks.

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Collaborate with the sales team to Identify growth opportunities, support renewals, and minimize churn.

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Ensure excellent end-to-end customer experience.

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Drive and execute internal projects to implement customer success best practices and improve internal processes.

## Requirements

Here is a good summary of what we are looking for:

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A background in geospatial or similar field, with proficiency in using GIS/remote sensing software and tools for visualizing, inspecting and troubleshooting geospatial data.

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Working knowledge of customer success processes.

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A proven track record of effectively managing your own book of business.

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Effective communication skills with the ability to convey technical concepts and details to both technical and non-technical audiences with a sense of empathy.

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A combination of technical expertise and problem solving skills to proactively identify issues and find optimal solutions in a time-sensitive manner.

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Experience with or a working understanding of APIs.

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Exceptional organizational skills, attention to detail and the ability to manage and prioritize multiple tasks and projects.

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Excellent written and verbal communication skills in English is a must, knowledge of any other languages is a plus.

Bonus points if you bring:

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You are passionate about customer success

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Experience driving and implementing customer success best practices in a current or prior roles

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Ability to prototype simple automations — reporting pipelines, API calls, data transformations — using AI coding tools

Let us tell you why UP42 is a good choice:

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Let’s disrupt the industry: You get the chance to shape the state-of-the-art geospatial processing platform and create a completely new planetary perspective.

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Let’s stay flexible: We practice a hybrid working model – you can choose when to work from the comfort of your home or join your colleagues in our modern office in the heart of Kreuzberg, or even from a global place of your choice up to 90 days per year.

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Let’s win as a team: We’re an inspiring international team working in a fun and productive environment.

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Let’s be fair: We offer a competitive salary package and other perks such as wellbeing initiatives, sponsored fitness subscriptions, educational budget for your personal development and public transportation discount – just to name a few.

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Let’s enjoy the good side of life: Gather in regular team events as well as our global company parties twice a year.

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Let’s think outside of the box: There are challenges and enough space for creativity and taking ownership.

Does this sound like a good next step into your geospatial career? If so, we look forward to receiving your application in English.

Our culture is one of belonging, where everyone feels welcome and where differences are celebrated. We seek to recruit the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background and/or belief—and strongly encourage people from underrepresented groups to apply. We also value more than the skills and experiences outlined in this job description. Even if you think you only fill 60% of the requirements for this role – we would still like to consider your application.

Show more

[Apply now >](https://jobicy.com/jobs/150099-customer-success-manager-north-america-m-f-x.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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