[All remote jobs](https://jobicy.com/jobs.md)Open role[![Centene Corporation logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/39e51050-221.png)](https://jobicy.com/company/centene-corporation.md)Remote opportunity at[Centene Corporation](https://jobicy.com/company/centene-corporation.md) # Workforce Scheduling Analyst II Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/centene-corporation.md)Share3 Aug 2026Published44Listing views2Application actions3 Sep 2026Apply before Opportunity details ## About this role. AI SummaryCentene is seeking a Workforce Scheduling Analyst II to analyze contact center workload and optimize staffing schedules for their customer care operations. This fully remote role involves forecasting volumes, evaluating performance metrics like service level and average speed of answer, and developing recommendations to improve efficiency. The position requires a bachelor's degree and 2-4 years of related experience, with a focus on data-driven decision making and independent judgment. Centene offers competitive pay, comprehensive benefits, and flexible work arrangements, making it an attractive opportunity for experienced workforce management professionals. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 3/5IndependentCollaborative AI insightThis role requires a solid mix of analytical skills, experience with contact center operations, and the ability to make independent decisions, but it is not a senior-level or highly technical position. The need to analyze complex data, adjust schedules in real-time, and handle operational disruptions adds moderate complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$76,000US market range$55k–$100k0$110k AI insightThe offered salary range of $54,000 to $98,000 per year is competitive for a Workforce Scheduling Analyst II role, with a median of $76,000 aligning well with industry standards for this level of experience. The hourly pay range of $27.02 to $48.55 also fits typical market rates for such positions. Centene's comprehensive benefits package, including health insurance, 401K, and tuition reimbursement, further enhances the total compensation attractiveness. ## Core skills Skills and capabilities most closely associated with this opportunity. [Workforce Management](https://jobicy.com/jobs?search_keywords=Workforce%20Management.md)[Contact Center Operations](https://jobicy.com/jobs?search_keywords=Contact%20Center%20Operations.md)[Scheduling Optimization](https://jobicy.com/jobs?search_keywords=Scheduling%20Optimization.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Forecasting](https://jobicy.com/jobs?search_keywords=Forecasting.md)[Staffing](https://jobicy.com/jobs?search_keywords=Staffing.md)[Excel](https://jobicy.com/jobs?search_keywords=Excel.md)[Service Level Analysis](https://jobicy.com/jobs?search_keywords=Service%20Level%20Analysis.md)[Time Management](https://jobicy.com/jobs?search_keywords=Time%20Management.md)[Communication](https://jobicy.com/jobs?search_keywords=Communication.md) Cover letter sampleDear Hiring Manager, I am excited to apply for the Workforce Scheduling Analyst II position at Centene. With a Bachelor's degree and over three years of experience in contact center workforce management, I have developed strong skills in data analysis, scheduling optimization, and performance metric evaluation. I am adept at using tools like Excel and workforce management software to forecast workload and improve service levels while maintaining high staff adherence. I am eager to contribute to Centene's mission of supporting 28 million members by ensuring that staffing resources are aligned with customer demand. Thank you for considering my application; I look forward to the opportunity to discuss how my background can add value to your team. Copy Sample interview questionsCan you describe your experience with workforce management software and how you have used it to create efficient schedules?In my previous role, I used tools like NICE IEX and Aspect Workforce to build and manage agent schedules. I analyzed historical volume patterns and adherence data to optimize shifts, ensuring we met service level targets while minimizing overstaffing. I also adjusted schedules in real-time to handle unexpected absences and call spikes. How would you handle a situation where a large number of agents call in sick on a day with high forecasted call volume? First, I would immediately review real-time adherence and identify any available resources from other queues or voluntary overtime. I would then communicate with managers to approve schedule changes and possibly move breaks or training sessions. I'd also analyze the impact on service level and provide a clear update to stakeholders with revised expectations. What key performance metrics do you consider most important for a contact center, and how do you use them to improve operations? Service level, average speed of answer, and staff adherence are critical. I track these metrics to identify trends and bottlenecks. For instance, if service level is low due to high talk time, I might recommend coaching or process improvements. If adherence is poor, I'd work with supervisors to address behaviors and optimize scheduling. Describe a time when you had to analyze complex data and make a recommendation that was not well-received. How did you handle it? I once recommended shifting a team's breaks to better align with peak hours, which initially met with resistance. I organized a meeting to present the data showing the expected improvement in service level and average speed of answer. I listened to concerns and adjusted the plan to include some flexibility, ultimately gaining buy-in and achieving a 10% improvement in service level. How do you prioritize and manage multiple tasks in a fast-paced environment, such as responding to real-time disruptions while completing weekly reports? I use a combination of time management techniques and prioritization based on impact. For example, if a real-time disruption occurs, I address it immediately because it directly affects customer experience. For ongoing tasks like weekly reports, I set aside dedicated time blocks and use checklists to ensure deadlines are met. I also communicate proactively with managers about any changes in priorities. You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. ## Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. ## 100% Remote ## Must be available to work a full-time, 40-hour schedule within operating hours of Monday–Saturday, 7:00 AM to 8:00 PM EST. Position Purpose: Analyzes the contact center’s workload to build resourcing and optimize scheduling plans to meet business objectives and goals. Analyzes some complex scheduling information and develops staffing recommendations. * Develops staffing schedules to ensure maximum efficiency of resources to meet customer demand * Analyzes and evaluates contact center patterns, including volumes, trends, and contact center productivities and identifies unexpected absences, deviations from schedules, and other operational disruptions * Evaluates results of forecasted contact center workload to build resourcing and scheduling plans to meet business objectives * Analyzes data using a centralized vs. decentralized queue strategy and evaluates how this strategy may impact key performance metrics and staffing plans such as service level, average speed of answer, and contact center staff adherence * Analyzes and evaluates key performance metrics, such as service level, average speed of answer, and contact center staff adherence, to identify areas for improvement and make data- driven recommendations * Assesses contact center staff’s productivity and prepares feedback for contact center supervisory staff * Maintains accurate records of contact center staff’s schedules, time off requests, and other staffing-related information * Ensures scheduled (e.g., daily, weekly) and ad-hoc reports on the effectiveness and efficiencies of contact center * Assists in developing policies and procedures for the workforce management unit * Performs other duties as assigned * Complies with all policies and standards Education/Experience: Requires a Bachelor’s degree and 2 – 4 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Ability to prioritize, perform independent decision making, and manage time effectively preferred. Pay Range: $27.02 – $48.55 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Show more [Apply now >](https://jobicy.com/jobs/150167-workforce-scheduling-analyst-ii.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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