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# Customer Happiness Team Member – Freelance Friend (6 months)

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/who-gives-a-crap.md)Share4 Aug 2026Published63Listing views5Application actions4 Sep 2026Apply before  Opportunity details

## About this role.

AI SummaryThis remote freelance role focuses on delivering personalized customer happiness support for an eco-friendly household essentials company. The position involves handling inquiries via email and social media, managing subscriptions, and resolving delivery issues with a human-first approach. The 6-month contract requires weekend and holiday availability, with the possibility of becoming permanent. Ideal candidates are empathetic problem-solvers who thrive in a collaborative, fast-paced environment. The role directly supports the company's mission of providing clean water and sanitation.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

3/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

4/5GuidedFull ownership

### Communication Load

4/5IndependentCollaborative

AI insightThe role demands strong interpersonal skills, adaptability, and the ability to handle high volumes without losing quality. While not technically complex, the emotional labor and need to resolve issues creatively make it moderately challenging.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianHighly competitive$45,000US market range$30k–$60k0$66k

AI insightThe listed hourly rate appears to be in Indian Rupees and is below the typical US market rate. Based on US market data, customer happiness representatives earn between $30,000 and $60,000 annually, with a median around $45,000. This freelance role offers flexibility, remote work, and potential for permanent employment, which may offset the lower cash compensation.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Customer Support](https://jobicy.com/jobs?search_keywords=Customer%20Support.md)[Empathy](https://jobicy.com/jobs?search_keywords=Empathy.md)[Active Listening](https://jobicy.com/jobs?search_keywords=Active%20Listening.md)[Written Communication](https://jobicy.com/jobs?search_keywords=Written%20Communication.md)[Problem Solving](https://jobicy.com/jobs?search_keywords=Problem%20Solving.md)[Social Media](https://jobicy.com/jobs?search_keywords=Social%20Media.md)[CRM](https://jobicy.com/jobs?search_keywords=CRM.md)[Time Management](https://jobicy.com/jobs?search_keywords=Time%20Management.md)[Collaboration](https://jobicy.com/jobs?search_keywords=Collaboration.md)[Adaptability](https://jobicy.com/jobs?search_keywords=Adaptability.md)

Cover letter sampleDear Hiring Team,

I am excited to apply for the Customer Happiness Team Member position with your purpose-driven company. With a strong background in empathetic communication and problem-solving, I have consistently turned customer inquiries into positive experiences. My experience managing high-volume interactions across email and social media has taught me to listen actively and craft personalized responses that build loyalty.

I am fully available to work weekends, holidays, and the required peak periods, and I am eager to contribute to your mission of clean water and sanitation. I look forward to the opportunity to bring my skills to your team.

Sincerely, [Your Name]

Copy   Sample interview questionsCan you describe a time you turned an unhappy customer into a happy one?I once had a customer whose delivery was lost. I apologized sincerely, investigated the issue, and proactively sent a replacement with a small gift. I followed up to ensure they received it, and the customer later praised our support for being caring and efficient.

How do you handle repetitive inquiries while maintaining a personalized approach?

I use a framework to structure my responses but always tailor the wording and add specific details from the customer's history. This ensures each interaction feels unique and human, even when the core issue is common.

This role requires working on weekends and holidays. How do you manage your time and energy during high-volume periods?

I plan my schedule in advance, take short breaks, and prioritize self-care. I use productivity techniques like batching similar tasks to stay efficient without losing quality, and I communicate proactively with my team to manage workloads.

How would you proactively share customer feedback with the leadership team?

I would document recurring issues in our team's project management tool and bring them up during Slack discussions. I would also suggest potential solutions or workarounds to help the team improve the customer experience and prevent future problems.

Why do you want to work for a company with a strong social mission like Who Gives A Crap?

I am passionate about sustainability and making a positive impact. Knowing that my work directly contributes to providing clean water and sanitation is incredibly motivating. I want to be part of a team that values people and the planet, and I believe that purpose-driven companies attract the best talent.

## Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

## Funny name, serious business

We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of June 2024, we’ve contributed over $18 million AUD to this mission. Basically, we’re really good at making it easy to do good.

We operate scaling businesses the UK, US, Australia and Canada. Our amazing team is based in Australia, the UK, the Philippines, China, and the US. Our 250+ people aim to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

## A bit about the role

As a Customer Happiness Team Member, you are the voice and heart of our brand. You won’t be reading off rigid, robotic scripts or relying on standard macro templates; instead, you’ll deliver personalised, empathetic, and human experiences that leave our customers feeling genuinely delighted. You will take full ownership of candidate and customer interactions—from subscription management and delivery queries to multi-channel social media DMs—turning everyday support into long-term brand loyalty.

This is a freelance 6-month contract (September 2026 to February 2027), remote position designed to give us the agility to support our global community when they need us most. Plus, depending on business needs and your performance, there is a chance to be absorbed into our permanent Customer Happiness Freelance Friends lineup!

Work Details & Compensation

Let’s talk about what your work-life here will look like! You will earn ₱280 an hour, typically clocking in about 80 hours a month with a baseline commitment of at least 20 hours per week and the flexibility to scale up to 40 hours a week (8 hours per day) during high-volume ticket periods and holiday seasons. Your shifts will fall anytime between 5am and 10pm.

Weekend and holiday availability is an absolute must for this role. This position is explicitly built to provide essential coverage on the days our full-time team is offline to ensure our customers are supported 365 days a year. You’ll be required to work and extend to full 8-hour days during our company event on October 12–16 (which can extend into the week of October 19) and our Holiday Break from December 14 (or earlier) through January 8 (which may extend depending on mailbox status).

If you worked here this past month here are some things you might have been involved in

* Delivering human-first resolutions: Executed high-quality, personalized support across email and social media DMs, taking end-to-end ownership to resolve product issues, delivery updates, and subscription needs.
* Advocating for the customer experience: Identified recurring product issues and system roadblocks during ticket handling, proactively sharing actionable feedback and operational insights with leadership.
* Collaborating across tools: Actively engaged in team discussions on Monday.com and Slack, sharing best practices and contributing to a positive, solution-focused team culture.
* Uncovering root causes: Used curiosity and sharp active listening to read between the lines of customer inquiries, validating concerns and solving root issues on the first attempt.

## Let’s talk about you

You’re an empathetic problem-solver and active listener

You take the time to truly read interactions, understand customer tone, and validate concerns before jumping to solutions. You don’t rely on cookie-cutter templates—you take pride in crafting thoughtful, personalized responses while maintaining high resolution quality and response speed.

You’re a curious collaborator who thrives on feedback

You possess strong self-awareness, manage your personal energy effectively, and proactively seek performance feedback from peers and leaders to continuously grow. When you notice process friction or operational updates, you ask clarifying questions, share ideas in your 1:1s, and help make our operations smoother for everyone.

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

## Why should you work with us?

First off,[as a certified B Corp™](https://www.bcorporation.net/en-us/find-a-b-corp/company/who-gives-a-crap), we work to make a difference every day while maintaining the high standards of social and environmental impact. We’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).
Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (over 90%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.

## Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.

Show more

[Apply now >](https://jobicy.com/jobs/150225-customer-happiness-team-member-freelance-friend-6-months.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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