[All remote jobs](https://jobicy.com/jobs.md)Open role[![Catawiki logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/77d018df-221.png)](https://jobicy.com/company/catawiki.md)Remote opportunity at[Catawiki](https://jobicy.com/company/catawiki.md) # Customer Service Representative – Dutch and English (Interim) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/catawiki.md)Share4 Aug 2026Published50Listing views2Application actions4 Sep 2026Apply before Opportunity details ## About this role. AI SummaryCatawiki, a unique online marketplace for special objects, is seeking a Customer Service Representative fluent in Dutch and English for a 7-month interim contract based in Lisbon, Portugal. The role involves resolving customer queries, managing disputes between buyers and sellers, and providing support via chat, email, phone, and social media. The ideal candidate has 1-4 years of customer service experience, strong communication skills, and the ability to work in a fast-paced environment. This is a hybrid role requiring at least 2 days per week in the office and flexibility for weekends and holidays. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires handling complex disputes and complaints across multiple channels, demanding strong analytical and communication skills, but it is not a technical or senior position, so difficulty is moderate. ## Salary analysis Estimated compensation compared with the broader EU market for similar roles. Estimated job medianMarket rate€20,500EU market range€18k–€30k0€33k AI insightThe offered annual salary of €18,000-€23,000 is competitive for a customer service role in Portugal, especially for a temporary contract. Compared to the broader European market, where similar roles range from €18,000 to €30,000, this salary is within the expected band, though the lower end may be more typical for junior candidates. The median of €20,500 is reasonable for the Lisbon area. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Service](https://jobicy.com/jobs?search_keywords=Customer%20Service.md)[Dutch Language](https://jobicy.com/jobs?search_keywords=Dutch%20Language.md)[English Language](https://jobicy.com/jobs?search_keywords=English%20Language.md)[Conflict Resolution](https://jobicy.com/jobs?search_keywords=Conflict%20Resolution.md)[Communication](https://jobicy.com/jobs?search_keywords=Communication.md)[Multitasking](https://jobicy.com/jobs?search_keywords=Multitasking.md)[CRM](https://jobicy.com/jobs?search_keywords=CRM.md)[Problem Solving](https://jobicy.com/jobs?search_keywords=Problem%20Solving.md)[Team Collaboration](https://jobicy.com/jobs?search_keywords=Team%20Collaboration.md)[Mediation](https://jobicy.com/jobs?search_keywords=Mediation.md) Cover letter sampleDear Hiring Team, I am writing to express my strong interest in the Customer Service Representative position at Catawiki. With over two years of experience in customer support and a passion for providing exceptional service, I am confident in my ability to handle complex disputes and delight both buyers and sellers. My fluency in Dutch and English, combined with my strong analytical skills, allows me to mediate effectively across different channels. I thrive in fast-paced environments and am committed to taking ownership of every customer interaction. I am eager to contribute to Catawiki's mission by ensuring customers have a positive experience and by collaborating with cross-functional teams. Thank you for considering my application. Sincerely, [Your Name] Copy Sample interview questionsCan you describe a time when you successfully resolved a difficult customer complaint?In my previous role, a customer was upset about a delayed delivery. I listened empathetically, apologized for the inconvenience, and immediately checked the shipment status. I provided a clear timeline and offered a small discount as compensation. The customer appreciated the transparency and remained loyal to the company. How do you handle switching between multiple communication channels, such as chat, email, and phone? I prioritize by urgency and keep organized notes. I use CRM tools to track conversations and ensure no query is missed. I also stay calm and focused, even when handling simultaneous requests, by following a structured approach and taking brief pauses to re-evaluate priorities. Why do you want to work for Catawiki specifically? I am fascinated by Catawiki's unique marketplace model and the wide variety of special objects. I appreciate the company's mission to make buying and selling extraordinary items accessible. I also value the emphasis on collaboration and feedback, which aligns with my own work ethic. This is a 7-month interim contract with possible extension. How do you feel about temporary work? I am comfortable with interim roles as they offer an opportunity to contribute quickly and make an impact. I see it as a chance to demonstrate my skills and reliability, and I am open to the possibility of a longer-term role if the fit is mutual. You are required to work at least 2 weekends a month and some public holidays. How do you maintain work-life balance? I plan ahead and ensure I use my days off effectively to rest and recharge. I understand that customer service demands flexibility, so I communicate my availability clearly with my team. I also make time for hobbies and social activities on other days to maintain a healthy balance. At Catawiki, every day brings the extraordinary! Whether it’s [Daniel Ricciardo’s Formula 1 Car](https://www.catawiki.com/en/c/583-sports-memorabilia), a [Woolly Mammoth’s Skeleton](https://www.catawiki.com/en/c/579-fossils), [Lady Gaga’s Jumpsuit](https://www.catawiki.com/en/l/10035805) or [Usain Bolt’s running shoe](https://www.catawiki.com/en/c/583-sports-memorabilia), we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. * Taking ownership and driving impact * Being open to change and feedback * Being passionate about our mission and our customers. ## IMPORTANT NOTE: This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs. ## What does the role involve? At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services. ## This is who you are You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are: * 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued. * Professional speaking and writing skills in Dutch and English; strong communication skills. * Strong analytical and critical thinking skills. * Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.). * Ability to quickly switch between various customer channels, like phone and e-mail communications. * Ability to positively interact with your team and other departments. * Available to work 40 hours per week. * You are willing to commute to our Lisbon office and work in the office at least 2 days per week. * You are flexible with working at least 2 weekends a month and on some public holidays. * This role is based in Lisbon, Portugal. Hear what our current CS Representative say about the role: “As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”. ## In return * A competitive Annual Gross Base Salary of 18.000€–23.000€ depending on your level, competencies, and overall experience. * Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. * A Work From Home Allowance to help with your monthly household bills. * Commuting between your home and our office is covered by Catawiki. * Amazing Office right in the centre of Lisbon. ## Why You’ll Love Working with Us * Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. * Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. * A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. * Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. ## Our Offices and Way of Working Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. ## Interested? Apply with an English CV and Cover Letter. By applying, you agree to [Catawiki’s Applicant Privacy Policy.](https://www.catawiki.com/conditions/applicant-privacy-policy.pdf) If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles. Show more [Apply now >](https://jobicy.com/jobs/150241-customer-service-representative-dutch-and-english-interim-2.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. Matched by job category10 related opportunities[Customer Support & Success](https://jobicy.com/categories/supporting.md) [Browse all jobs](https://jobicy.com/jobs.md) * ![Catawiki logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/77d018df-221.png) Catawiki Aug 4 ### [Customer Service Representative – Japanese and English (Interim)](https://jobicy.com/jobs/150238-customer-service-representative-japanese-and-english-interim-3.md) At Catawiki, every day brings the extraordinary! 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