[All remote jobs](https://jobicy.com/jobs.md)Open role[![Mural logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/9b6f1383-221.jpeg)](https://jobicy.com/company/mural.md)Remote opportunity at[Mural](https://jobicy.com/company/mural.md) # Customer Enablement Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/mural.md)Share6 Aug 2026Published33Listing views3Application actions6 Sep 2026Apply before Opportunity details ## About this role. AI SummaryThis Customer Enablement Manager role sits within Mural's Scaled/Digital Customer Success team, focusing on creating scalable customer education programs that drive product adoption and time-to-value. The position involves designing outcome-based learning journeys, developing reusable content, and delivering both customer-facing and internal enablement. The ideal candidate has experience in instructional design or scaled customer success within B2B SaaS, and a data-informed mindset. The role is highly cross-functional, partnering with Product, Marketing, and CS teams to align education with business goals. This is an individual contributor role reporting to the Director of Customer Success, with significant ownership over learning program strategy and execution. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires a blend of instructional design, content creation, and program management skills, but it is not entry-level and demands experience in B2B SaaS. The complexity is moderate, as the position involves strategic design and execution, though it's not as technically demanding as a senior engineering role. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$101,970US market range$80k–$140k0$154k AI insightThe offered salary range of $90,640 - $113,300 is competitive for a Customer Enablement Manager in the US market, aligning closely with the typical range for B2B SaaS companies. The midpoint of $101,970 reflects the role's strategic importance and the requirement for cross-functional coordination. Candidates with deep experience in customer education or scaled success may negotiate toward the upper end of the range. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Education](https://jobicy.com/jobs?search_keywords=Customer%20Education.md)[Instructional Design](https://jobicy.com/jobs?search_keywords=Instructional%20Design.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Program Management](https://jobicy.com/jobs?search_keywords=Program%20Management.md)[Content Creation](https://jobicy.com/jobs?search_keywords=Content%20Creation.md)[Learning Experience Design](https://jobicy.com/jobs?search_keywords=Learning%20Experience%20Design.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Digital Adoption](https://jobicy.com/jobs?search_keywords=Digital%20Adoption.md) Cover letter sampleDear Hiring Manager, I am excited to apply for the Customer Enablement Manager position at Mural. With over 3 years of experience in customer education and instructional design within B2B SaaS, I have a proven track record of building scalable, outcome-based learning programs that accelerate adoption and reduce time-to-value. My expertise includes designing modern learning experiences using microlearning, scenarios, and cohort-based formats, as well as leveraging data to continuously improve engagement and proficiency. I have collaborated closely with Product and Marketing teams to align education with launches and ensure seamless customer journeys. I am particularly drawn to Mural's mission of helping teams work better together, and I would be thrilled to bring my content creation and program management skills to your Scaled and Digital Customer Success team. I look forward to the opportunity to contribute to your customer enablement strategy. Sincerely, [Your Name] Copy Sample interview questionsDescribe a time you designed and launched a scalable customer education program. What was the impact?I developed a self-paced onboarding course for a SaaS product, using microlearning videos and interactive simulations. The program reduced time-to-value by 30% and increased product adoption by 25% within three months, as measured by in-app analytics. How do you approach creating content for different learning styles or skill levels? I use a blended approach, offering short visual guides for quick learners, interactive scenarios for hands-on learners, and live cohort sessions for those who prefer social learning. I also segment content by role and adoption milestone to ensure relevance. What metrics do you use to measure the effectiveness of customer education? I track learning engagement (completion rates, time spent), proficiency (assessment scores, certification rates), and business outcomes (product adoption, feature usage, and customer health scores). I also use feedback loops to refine content continuously. Can you share an example of collaborating with Product and Marketing to align education with a product launch? During a major feature release, I partnered with Product to create detailed release notes and with Marketing to time a webinar series. I designed a quick-start guide and a short video tutorial, resulting in 40% of users adopting the feature within the first week. How do you stay current with modern learning technologies, such as AI-enabled tools? I regularly explore digital adoption platforms and experimental AI tools for content personalization. I also participate in industry webinars and follow instructional design communities to integrate best practices into my programs. ## ABOUT THE TEAM The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success. ## YOUR MISSION As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform. You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence. ## WHAT YOU’LL DO * Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences. * Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones. * Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations. * Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps. * Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes. * Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness. ## WHAT YOU’LL BRING * 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS. * Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles. * Strong content creation skills with the ability to simplify complex product workflows into actionable learning assets. * Data-informed mindset with comfort using product and learning metrics to drive program improvements. * Excellent cross-functional collaboration and program management skills in a fast-paced environment. * Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking principles. * Experience with LMS, digital adoption platforms, and AI-enabled learning tools. * Experience designing customer academies, community-led learning, or cohort-based programs. ## Equal Opportunity We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Show more [Apply now >](https://jobicy.com/jobs/150283-customer-enablement-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. Matched by job category10 related opportunities[Customer Support & Success](https://jobicy.com/categories/supporting.md) [Browse all jobs](https://jobicy.com/jobs.md) * ![DocuSign logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/983c701912e42bba3cdb33a6c5893414.jpeg) DocuSign Aug 6 ### [Strategic Customer Success Manager](https://jobicy.com/jobs/150291-strategic-customer-success-manager-7.md) Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business… * ![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg) GitLab Aug 6 ### [Customer Success Architect, CEUR](https://jobicy.com/jobs/150289-customer-success-architect-ceur.md) GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50… * ![Infotree Global Solutions logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/310071fe-221.png) Infotree Global Solutions Aug 6 ### [Customer Success Engineer with Portuguese](https://jobicy.com/jobs/150286-customer-success-engineer-with-portuguese.md) As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact,… * ![Enova logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/9cbfb0ac-221.png) Enova Aug 6 ### [NetCredit Customer Service Representative](https://jobicy.com/jobs/150285-netcredit-customer-service-representative.md) We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this… * ![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg) GitLab Aug 6 ### [Senior Customer Success Manager, SEUR](https://jobicy.com/jobs/150284-senior-customer-success-manager-seur.md) GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50… * ![Emplifi logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/ee4ebc37-221.png) Emplifi Aug 6 ### [Customer Success Manager – North America](https://jobicy.com/jobs/150282-customer-success-manager-north-america.md) About Emplifi Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than… * ![Nivoda logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/42cf7153-221.jpeg) Nivoda Aug 6 ### [Senior Customer Support Executive, Italian & French Speaking (Remote in Europe)](https://jobicy.com/jobs/150281-senior-customer-support-executive-italian-french-speaking-remote-in-europe.md) Location: Remote in Europe Working schedule: Mon – Fri, 8am – 5pm CETLanguage Requirements: Native or full professional proficiency in English, Italian and French is required for this role. In… * ![Veeam Software logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f7716b71-221.jpg) Veeam Software Aug 6 ### [Sr. Customer Success Engineer](https://jobicy.com/jobs/150280-sr-customer-success-engineer.md) Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI… * ![NCR Voyix logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2fcbc094-221.png) NCR Voyix Aug 6 ### [Customer Engineer – Melbourne](https://jobicy.com/jobs/150277-customer-engineer-melbourne.md) About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services… * ![Sumsub logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/215063aa-221.png) Sumsub Aug 6 ### [Junior Customer Success Manager](https://jobicy.com/jobs/150276-junior-customer-success-manager.md) Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work…