[All remote jobs](https://jobicy.com/jobs.md)Open role[![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg)](https://jobicy.com/company/gitlab.md)Remote opportunity at[GitLab](https://jobicy.com/company/gitlab.md)

# Senior Customer Success Manager, SEUR

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/gitlab.md)Share6 Aug 2026Published37Listing views3Application actions6 Sep 2026Apply before  Opportunity details

## About this role.

AI SummaryGitLab is seeking a Senior Customer Success Manager to partner with customers in the SEUR region, focusing on aligning business outcomes, enabling adoption, and expanding usage of the DevSecOps platform. The role involves owning a book of business, serving as the GitLab liaison, and collaborating with internal teams to ensure customer satisfaction and retention. The ideal candidate has strong technical knowledge of Git, CI/CD, and the software development lifecycle, along with experience in customer success. Exceptional communication skills and fluency in French are required. This position offers flexible PTO, equity, and a growth-focused work culture.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

4/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThe role demands a blend of technical expertise, strategic customer management, and the ability to influence expansion, which increases complexity. Additionally, coordinating with multiple internal teams and managing escalations adds to the challenge.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianHighly competitive$140,000US market range$110k–$170k0$187k

AI insightThe salary is not explicitly listed, but based on market data for a Senior Customer Success Manager at a high-growth tech company like GitLab, the base compensation typically ranges from $110k to $170k, with a median around $140k. This role likely includes additional equity and performance bonuses, making it competitive within the industry.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[DevSecOps](https://jobicy.com/jobs?search_keywords=DevSecOps.md)[Git](https://jobicy.com/jobs?search_keywords=Git.md)[CI/CD](https://jobicy.com/jobs?search_keywords=CICD.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Retention](https://jobicy.com/jobs?search_keywords=Retention.md)[Adoption](https://jobicy.com/jobs?search_keywords=Adoption.md)[Project Management](https://jobicy.com/jobs?search_keywords=Project%20Management.md)[French Language](https://jobicy.com/jobs?search_keywords=French%20Language.md)

Cover letter sampleDear Hiring Manager,

I am excited to apply for the Senior Customer Success Manager position at GitLab. With over [X] years of experience in customer success and a strong background in DevSecOps, I have consistently helped enterprise clients achieve their desired business outcomes while increasing adoption and retention. My technical fluency in Git and CI/CD, combined with my ability to communicate effectively with both technical and business stakeholders, aligns perfectly with the requirements of this role.

I am particularly drawn to GitLab's mission and values, and I am confident that my project management skills and proactive approach will enable me to drive expansion and growth within your customer base. As a fluent French speaker, I am well-prepared to support customers in the SEUR region. Thank you for considering my application; I look forward to discussing how I can contribute to GitLab's success.

Copy   Sample interview questionsHow do you approach developing a customer success plan that aligns with a customer's business objectives?I start by understanding the customer's strategic goals and desired outcomes, then work with them to define measurable success metrics. I set milestones and regularly review progress, adjusting the plan as needed to ensure alignment and ongoing value.

Can you explain how you have handled a customer escalation or a challenging relationship?

In my previous role, I had a customer who was dissatisfied with the product's performance. I immediately organized a meeting to listen to their concerns, collaborated with support and engineering to identify the root cause, and provided a transparent roadmap for resolution. I maintained communication throughout the process, and the customer ultimately renewed and expanded their contract.

Describe your experience with Git or CI/CD. How do you stay current with technical developments?

I have used Git for version control and have a strong understanding of branching strategies and the software delivery pipeline. I follow industry blogs, participate in webinars, and utilize GitLab's own documentation to stay up to date with the latest features and best practices.

What strategies do you use to identify expansion opportunities within an existing account?

I analyze customer usage data and compare it against their stated outcomes to identify gaps where additional features or use cases could add value. I also maintain regular business reviews to discuss their evolving needs and bring in subject-matter experts when necessary to demonstrate new capabilities.

As a Senior CSM, how do you mentor or support more junior team members while managing your own customer portfolio?

I prioritize time to share best practices and provide constructive feedback to junior CSMs. I lead by example, demonstrating how to navigate complex situations, and I am always available to answer questions or review account strategies. This both helps the team grow and ensures our customers receive consistent, high-quality service.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. [Co-create the future with us](https://www.youtube.com/watch?v=OuZIb5zszQI) as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.

Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. [CSM handbook](https://handbook.gitlab.com/handbook/customer-success/csm).

## What you’ll do

* Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
* Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
* Understand the customer journey and be able to guide them on future adoption
* Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
* Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
* Remain knowledgeable and up-to-date on GitLab releases

## What you’ll bring

* Understanding of Git and typical branching strategies
* Knowledge of software development lifecycle and development pipeline
* Understanding of continuous integration, continuous deployment, DevSecOps
* Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
* Experience partnering with customers to define and achieve business outcomes
* Familiarity working with customers of sizes relevant to the assigned [segment](https://handbook.gitlab.com/handbook/customer-success/csm/segment/#segments)
* Exceptional verbal, written, organizational, presentation, and communications skills
* Detailed oriented and analytical
* Strong team player but self-starter
* Project management experience & skills
* Strong technical, analytic, and problem-solving skills
* Alignment with our [values](https://handbook.gitlab.com/handbook/values/), and willingness to work in accordance with those values
* Willingness to travel if needed and comply with the company’s [travel policy](https://handbook.gitlab.com/handbook/travel/)
* Fluent French

### How GitLab Supports Full-Time Employees

* [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/)
* [Flexible Paid Time Off ](https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto)
* [Team Member Resource Groups](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/)
* [Equity Compensation & Employee Stock Purchase Plan](https://handbook.gitlab.com/handbook/total-rewards/stock-options/)
* [Growth and Development Fund](https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/)
* [Parental Leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave)

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from [underrepresented groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our [Recruitment Privacy Policy.](https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/) Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also [GitLab’s EEO Policy](https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy) and [EEO is the Law](https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices). If you have a disability or special need that requires [accommodation](https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation), please let us know during the [recruiting process](https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process).

Show more

[Apply now >](https://jobicy.com/jobs/150284-senior-customer-success-manager-seur.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

*

![Upload CV](data:image/svg+xml;base64,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)

### Upload your resume now

To unlock remote work opportunities and be discovered by global employers.

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

Next step

## Apply now.

Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information.

Keep exploring

## Related remote jobs.

Matched by job category10 related opportunities[Customer Support & Success](https://jobicy.com/categories/supporting.md) [Browse all jobs](https://jobicy.com/jobs.md)
*
![DocuSign logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/983c701912e42bba3cdb33a6c5893414.jpeg)
DocuSign  Aug 6

### [Strategic Customer Success Manager](https://jobicy.com/jobs/150291-strategic-customer-success-manager-7.md)

Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business…

*
![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg)
GitLab  Aug 6

### [Customer Success Architect, CEUR](https://jobicy.com/jobs/150289-customer-success-architect-ceur.md)

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50…

*
![Infotree Global Solutions logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/310071fe-221.png)
Infotree Global Solutions  Aug 6

### [Customer Success Engineer with Portuguese](https://jobicy.com/jobs/150286-customer-success-engineer-with-portuguese.md)

As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact,…

*
![Enova logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/9cbfb0ac-221.png)
Enova  Aug 6

### [NetCredit Customer Service Representative](https://jobicy.com/jobs/150285-netcredit-customer-service-representative.md)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this…

*
![Mural logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/9b6f1383-221.jpeg)
Mural  Aug 6

### [Customer Enablement Manager](https://jobicy.com/jobs/150283-customer-enablement-manager.md)

ABOUT THE TEAM The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making…

*
![Emplifi logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/ee4ebc37-221.png)
Emplifi  Aug 6

### [Customer Success Manager – North America](https://jobicy.com/jobs/150282-customer-success-manager-north-america.md)

About Emplifi Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than…

*
![Nivoda logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/42cf7153-221.jpeg)
Nivoda  Aug 6

### [Senior Customer Support Executive, Italian & French Speaking (Remote in Europe)](https://jobicy.com/jobs/150281-senior-customer-support-executive-italian-french-speaking-remote-in-europe.md)

Location: Remote in Europe Working schedule: Mon – Fri, 8am – 5pm CETLanguage Requirements: Native or full professional proficiency in English, Italian and French is required for this role. In…

*
![Veeam Software logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f7716b71-221.jpg)
Veeam Software  Aug 6

### [Sr. Customer Success Engineer](https://jobicy.com/jobs/150280-sr-customer-success-engineer.md)

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI…

*
![NCR Voyix logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2fcbc094-221.png)
NCR Voyix  Aug 6

### [Customer Engineer – Melbourne](https://jobicy.com/jobs/150277-customer-engineer-melbourne.md)

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services…

*
![Sumsub logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/215063aa-221.png)
Sumsub  Aug 6

### [Junior Customer Success Manager](https://jobicy.com/jobs/150276-junior-customer-success-manager.md)

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work…