[All remote jobs](https://jobicy.com/jobs.md)Open role[![Monzo logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5b4c0ec3-221.jpg)](https://jobicy.com/company/monzo.md)Remote opportunity at[Monzo](https://jobicy.com/company/monzo.md) # Customer Acquisition Specialist, Fixed Term Contract Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/monzo.md)Share6 Aug 2026Published26Listing views2Application actions6 Sep 2026Apply before Opportunity details ## About this role. AI SummaryThis is a 6-month fixed-term contract role based in London for Monzo's Business Banking team, focused on launching Monzo Business in Spain. The Customer Acquisition Specialist will support Spanish-speaking prospective customers through their onboarding journey via phone and email, explaining products and processes clearly. The role involves working on assisted-conversion initiatives, capturing customer feedback, and collaborating with cross-functional teams to improve the customer experience. Fluency in Spanish and English is essential, along with experience in consultative environments like financial services or SaaS. This position offers a salary of £43,000-£58,000 and is ideal for someone who thrives in fast-moving, evolving startup environments. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires bilingual fluency, strong communication skills, and the ability to navigate complex onboarding processes, but it is not highly technical, so a moderate difficulty level is appropriate. ## Salary analysis Estimated compensation compared with the broader UK market for similar roles. Estimated job medianHighly competitive£50,500UK market range£35k–£60k0£66k AI insightThe offered salary of £43,000-£58,000 for a 6-month fixed-term contract is competitive for the London market, especially given the bilingual (Spanish/English) requirement and the fintech sector. The median of £50,500 aligns well with typical salaries for customer acquisition specialists in the UK, which range from £35,000 to £60,000 depending on experience and industry. ## Core skills Skills and capabilities most closely associated with this opportunity. [Spanish Fluency](https://jobicy.com/jobs?search_keywords=Spanish%20Fluency.md)[Customer Acquisition](https://jobicy.com/jobs?search_keywords=Customer%20Acquisition.md)[CRM Management](https://jobicy.com/jobs?search_keywords=CRM%20Management.md)[Sales](https://jobicy.com/jobs?search_keywords=Sales.md)[Communication](https://jobicy.com/jobs?search_keywords=Communication.md)[Financial Services](https://jobicy.com/jobs?search_keywords=Financial%20Services.md)[Startup Experience](https://jobicy.com/jobs?search_keywords=Startup%20Experience.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Problem Solving](https://jobicy.com/jobs?search_keywords=Problem%20Solving.md) Cover letter sampleDear Hiring Manager, I am excited to apply for the Customer Acquisition Specialist position at Monzo. With fluent Spanish and English and a background in supporting small businesses, I am well-prepared to help Spanish-speaking customers navigate their onboarding journey. I thrive in fast-moving, evolving environments and enjoy turning customer feedback into actionable improvements. I am particularly drawn to Monzo's mission to make banking effortless for small businesses. I would love to bring my consultative communication and cross-functional collaboration skills to your team. Copy Sample interview questionsTell me about a time you explained a complex onboarding process to a customer. How did you ensure they understood?In my previous role at a SaaS company, I had to explain a multi-step integration process to a non-technical small business owner. I broke it down into simple, visual steps and used analogies they could relate to. I also checked in with them after each step to confirm their understanding, which reduced confusion and led to a successful completion. How do you prioritize and manage multiple customer conversations simultaneously? I use a CRM system to track all conversations and set clear priorities based on urgency and potential impact. I categorize queries into urgent (e.g., application issues) and informational, and I allocate specific times for follow-ups. I constantly reassess as new requests come in, ensuring no customer is left waiting too long. A Spanish-speaking customer is frustrated because their application was declined. How would you handle this? I would first listen without interrupting and empathize with their frustration. Then I would explain the possible reasons for the decline in simple terms, without providing financial or legal advice. I would reassure them about next steps, such as how to request a review or alternative options. Finally, I would escalate to the appropriate team if needed, while keeping the customer informed. Describe your experience with CRM systems and how you ensure data accuracy and compliance. I have worked with Salesforce in my last role, where I was responsible for maintaining accurate customer records. I developed a habit of updating records immediately after each interaction, and I regularly performed data audits to catch errors. I also followed GDPR guidelines by managing consent tracking, which ensured full regulatory compliance. Why do you want to work at Monzo, and how will your Spanish fluency contribute to this role? I admire Monzo's customer-first approach and its mission to simplify banking. My Spanish fluency allows me to provide a seamless experience for Spanish-speaking customers, which is crucial for a successful launch in Spain. I can also help the team capture valuable insights from customer conversations, improving the product for the local market. 🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as [personal](https://monzo.com/current-account/personal) and [business](https://monzo.com/business-banking) bank accounts, we offer [joint accounts](https://monzo.com/current-account/joint-account), [accounts for 16-17 year olds](https://monzo.com/current-account/16-17), a [free kids account](https://monzo.com/current-account/under-16s) and [credit cards](https://monzo.com/flex) in the UK, with more exciting things to come beyond. Our UK customers can also [save](https://monzo.com/savings), [invest](https://monzo.com/investments)and [combine their pensions](https://monzo.com/pensions) with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products – we want to solve problems and change lives through Monzo ❤️ 📍London | 💰£43,000 – £58,000 | [Benefits](https://monzo.com/careers/) ✨ | 6 Month Fixed-Term Contract Our Business Banking team ⭐ Monzo Business is on a mission to make banking effortless for small businesses. We help people start, run and grow their businesses with simple, transparent banking and tools that reduce financial admin, so they can spend more time focusing on what matters most. We’re launching Monzo Business in Spain, beginning with sole traders and micro-businesses, and this role will play a pivotal part in shaping that journey. As one of our first Spanish-speaking Customer Acquisition Specialists, you’ll be based in our UK Sales team while working closely with colleagues across Spain Go-To-Market, Growth Product, Customer Operations, Risk and Compliance. You’ll do far more than support customers – you’ll help us learn, improve and build an exceptional experience from day one. 🔑You’ll play a key role by… * Supporting Spanish-speaking prospective customers throughout their onboarding journey via phone and email, helping them confidently navigate Monzo Business. * Explaining our products and application process clearly, ensuring customers understand their next steps without providing financial, legal or regulatory advice. * Working on assisted-conversion initiatives such as waitlists, application recovery and product education to improve customer outcomes. * Capturing customer feedback, recurring questions and journey friction, turning conversations into actionable insights that influence Product, Growth and Operations. * Maintaining accurate customer records, consent and activity within our CRM, ensuring excellent data quality and regulatory compliance. * Collaborating closely with teams across Sales, Product, Operations, Risk and Compliance to continuously improve our launch and customer experience. * Escalating customers appropriately when specialist support is required, always putting customer outcomes first. 🤩 We’d love to hear from you if… * You’re fluent in both Spanish and English, with excellent written and verbal communication skills. * You have experience supporting or selling to small businesses, ideally within financial services, SaaS or another consultative environment. * You enjoy building trust with customers by asking thoughtful questions and explaining complex topics in a simple, empathetic way. * You’re organised and comfortable managing multiple customer conversations while maintaining excellent attention to detail. * You thrive in fast-moving environments where processes are still evolving and you’re excited to help shape how things are done. * You have strong judgement, high integrity and know when to solve a problem yourself versus escalating to the right team. Bonus points if you have experience with: * Banking, payments or other regulated industries. * Salesforce or similar CRM platforms. * Spanish small businesses, sole traders or company formation. * Customer research, GTM experimentation or voice-of-customer programmes. * Working cross-functionally with Product, Marketing, Operations, Risk or Compliance teams Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰 £43,000 – £58,000 ➕Incentive Awards tied to your performance. 📍This role is based in our London office ℹ️ Please note this will be a 6 month fixed-term-contract ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! [Read our full list of benefits](https://monzo.com/careers/). 🌈 The application journey has 3 key steps * 20 min recruiter call * 30 min call with the Hiring Manager * Take home task and in person task review * 45 min behavioural interview This process should take around 4-5 weeks – your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. [You can read them here.](https://monzo.com/blog/the-ultimate-guide-on-using-ai-to-ace-an-interview-at-monzo) We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-OS1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our [blog](https://monzo.com/blog/diversity-and-inclusion), 2026 [Diversity and Inclusion Report](https://monzo.com/blog/our-2026-diversity-and-inclusion-report) and 2025 [Gender Pay Gap Report.](https://monzo.com/blog/gender-pay-gap-report-2025) We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage 😊 Show more [Apply now >](https://jobicy.com/jobs/150287-customer-acquisition-specialist-fixed-term-contract.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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